Review (April 2024)
0
Estimated Revenue
10k
Website Visitors
3.6/5
Trustpilot Score
What do we know about AVR Van Rental Solutions?
What is AVR Van Rental Solutions's Revenue?
AVR Van Rental Solutions's estimated revenue for 2023 is $0.
What does AVR Van Rental Solutions do?
Airport Van Rental is a family-owned company and we are active in the community. We have been in the vehicle rental business for over 12 years, renting all types of vehicles, and now specializing in Vans. We decided to become a van rental company because we felt it was an area we could do better in than any other company. We are the recognized industry leader in Van Rentals. We were the first van rental company in Los Angeles, San Francisco, San Jose, Oakland, Ontario, Orange County, Las Vegas and Sacramento. We know from our years of experience and customer feedback, that the typical car rental company does not offer our specialized van rental personal service. When you rent a regular car, most people have a general idea of its features. But getting the exact van rentals for their special needs often requires a phone call or two to make certain that you get the perfect van. And our customer agents welcome your phone calls and are thoroughly knowledgeable about all of the features of our extensive airport van rental fleet.
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What do Airportvanrental's customers say about them?
Review Score
3.6/5
Total Reviews
16360
5 Star
5.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Michelle L.
AVR DALLAS Cheapest Option
Reviewed on 2021-03-14T12:28:45
We had a good experience with AVR Dallas. We were honestly concerned when we booked and read the reviews.To be honest, we took a last minute flight and they were our only and cheapest option. We had to wait fir them to clean the van once we got there which wasn’t ideal, but the were friendly and accommodating. The van wasn’t beautiful but it got us where we needed to go so we were happy.
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Ellen Jones
Had fun driving their mini-van
Reviewed on 2021-02-28T14:55:20
Had fun driving their mini-van. I'm planning to go to places again in holidays and when the pandemic is over,so expect that I will rent again. Thank you so much!
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Maurice Mooney
Very disappointed ordered A 11…
Reviewed on 2020-12-12T04:50:49
Very disappointed ordered A 11 passenger van called the night before they said no problem got therethey did not have one made me rent two mini Vans and overcharged me
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Jeff Aucoin
I will never rent from AVR again
Reviewed on 2020-12-04T18:02:18
Where do I start?? I rented an AVR van in Houston to take a trip with my family. When I arrived at the location on the scheduled pick up time the van was dirty inside and out.The employee told me he needed to clean it inside. After a 45 minute wait outside, he asked me if I wanted him to wash the outside. I told him I would take care of it at home before my trip. We confirmed weekly rates, free mileage etc. When I returned the van, I delivered it clean inside and out without damage. The employee told me that there would be approximately $1,000 additional mileage charge because I lived in Houston and the free mileage was only if you lived out of town. This was never told to me or agreed to prior to me renting. He told me I could dispute it with customer service and that he would leave the ticket open. I finally got customer service on the phone, had to dispute the whole thing with them and my credit card company. They had also falsely represented that I turned the van in 4 days after I did. We finally settled on payment 2 months later after many emails and phone calls. Today, nearly 6 months later I received a call that they are making a broken windshield claim against me. That raggedy van has probably been rented a hundred times since I returned it and now this.
I will never rent from that run down old place again. I should have known something was bad when the couple checking out in front of me was arguing about their rental problems.
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Lorenia Sojo Mesa
The worst customer service that I ever…
Reviewed on 2020-11-28T17:35:14
The worst customer service that I ever see, Never rent a car there. Bad policies, expensive insuranceand bad customer service.
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Bruce Seghers
Poor Customer Service
Reviewed on 2020-11-19T17:05:36
On 11/9/2020 Rented a van from AVR Las Vegas. We needed a 12 Passenger van.
First impression of the office/staff was not the best.Very dirty and run down Staff made us feel like we were bothering them. I videoed the entire vehicle as someone was writing down what I saw. Windshield cracked, dents all over. Seats dirty etc... Van did not have full tank of gas, it was dirty on the inside. When I turned the paper work in I commented on the windshield and the van did not have a full tank. She was more concerned I initialed all the spots on the form to accept responsibility. I had a feeling that something was going to bite me when I left. 11/13/2020 The day I turned the van in. I received an e mail that they sent a claim in for a cracked windshield. Which they say was not on the form. So I respond to the email, that they are mistaken and sent them a picture of the windshield with crack circles, and my number for someone to call me
I called the following Monday because I had not received a response to my email. The person at the LV office said that person would call me Tuesday due to her day off. Nothing Tuesday. Wednesday I send another e mail. This is the email I received
11/18/2020
Hello,
The inspection Agent only had to report the damage. If or when the claims department contacts you, you can then dispute the claim with them.
Thank you.
Not a name not anything. I have to wait?
So maybe at some time in the future The claims department may or may not call me.
I will not go into detail of the drivability of the van.
The vehicle served its purpose.
Customer service goes MILES. It leaves a lasting impression.
Everyone makes mistakes maybe the windshield crack was missed by the person inspecting the van prior to me. It is possible.
If someone would have called me or even given a little more info in an e mail. I would have never written this review.
I will never use AVR again. Mainly because of the Customer Service.
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Jessica Fuentes
Rent anywhere else BUT here!
Reviewed on 2020-10-10T14:47:36
Rented a van a month ahead of time for a family trip to Denver. Our flight was late but we noticed shuttles for all other companies running every 5 to 10 mins.Never saw one from AVR. After waiting almost an hour I called the number on my reservation to see what was going on. They took another half hour to answer. The person who answered claimed he was not in Denver anymore and that they had tried to call me half an hour before my plane lamded. I was obviously on a plane when they tried to call. He basically said no one was coming because their offices had already closed. It was about 3:55pm when he said that to me. Luckily I had not made any prepayment. I quickly booked another van with Budget rentals on my phone, got my family on the next Budget shuttle bus and Budget took excellent care of us. It was a brand new van with plenty of space. From what I've read on other reviews I'm glad it worked out that way since I've read horror stories about the condition of AVR vans. Frankly I'm surprised they are still in business. If I see anyone waiting for AVR at the airport next time. I will be sure to warn them of the terrible service they are about to receive. Seriously if this is the cheapest option you found, take the next cheapest. ANYONE would be better than this company!
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tammy tran
STAY AWAY FROM AIRPORT VAN RENTAL!
Reviewed on 2020-09-05T00:24:41
DON'T BE A VICTIM LIKE ME. DO NOT RENT FROM THEM AT ALL! STAY AWAY FROM AIRPORT VAN RENTAL!
If there are negative or 0 ratings for this business,I would give it to them. We rented a mini van with AVR for a family trip. After spending two hrs on inspecting the vehicle and on the phone with the corporate office, we decided not to pick up the van due health and safety/liability concerns with the following reasons:
1. The van has many exterior and interior damages such as cracked windshield, damaged sliding doors, loose seat cover, many scratches, and dents all over the van. I didn't want to put my family at risk driving such van.
2. There were dirt and sand all over the inside of the van. AVR policy said they will charge you if they find sand in the vehicle. The van wasn't clean properly as AVR stated on their website "commitment to safety."
I don't want to put my family at risk of getting COVID-19 virus due to unclean vehicle.
3. The van had 'Engine Check' light on. The Clerk said to the corporate office people when they were on the phone with me that no repair has been done since the beginning the COVID-19 pandemic due to budget cuts. That means the vans are not properly maintained/serviced for long-distance travel.
4. Odometers were not functioning properly. How do we keep track of the miles so that it will not exceed the 3000 mile limit?
5. The clerk showed us 3 other vans but they were a lot worse than the reserved one.
I spent 2 hours on the phone with the corporate office on the pickup day, but couldn't even come to an agreement nor able to talk to the manager at all.
I emailed, Marcus with airportvanrental.com, to refund my money but they wouldn't respond back. It's been almost 2 months already, but haven't heard from them.
I filed a dispute with my credit card company. AVR responded that "customer didn't show up to pick up the vehicle." Where I actually came with the intension to pick up the van.
My intention for this review is for future customers to learn from my incidence with AVR. I hope AVR is reading my review and change their ways of doing business to put customer's safety as their priority. Thank you for reading through my lengthen review.
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