Review (April 2024)
Save on worldwide flights and holidays when you book directly with british airways. browse our guides, find great deals, manage your booking and check in online.
18.72B
Estimated Revenue
3.1M
Website Visitors
1.8/5
Trustpilot Score
What do we know about British Airways?
Estimated Revenue (2020)
$18.72B
Total Employees
25000
Founded
1919
Industry
Airlines Aviation
Location
Harmondsworth, United Kingdom
About
British Airways: Save on worldwide flights and holidays when you book directly with British Airways. Browse our guides, find great deals, manage your booking and check in online.
What is British Airways's Revenue?
British Airways's estimated revenue for 2023 is $18.72B.
What does British Airways do?
British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience. At the start of every month, we'll be asking you to share your travel destination tips. We'll feature the best ones in our Business Life Magazine which is read by millions of others on board our flights every month. Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com or Tweet us @British_Airways
What are the monthly traffic metrics for Ba?
6/mo Traffic Growth
77.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
4.4Mins
Pages per Visit
3.0
Bounce Rate
45%
How fast is Ba growing?
Ba has grown by -33.4% in the last 6 months according to SimilarWeb.
How do people interact with Ba?
Last month, Ba received 3M visitors who spent an average of 4.4 minutes on the website and visited 3.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Ba?
891.1k people (29%) visit Ba directly. 309.7k (10%) people search for them in Google. Whereas, 47.8k (2%) discover Ba through Facebook, Reddit, and YouTube. 76.1k (2%) visitors come from Ba's email newsletters. Finally, 13k (0.4%) people come from affiliates and or paid referrals.
Who uses Ba?
Ba's top market is the United Kingdom and they receive 2.2M (69.9%) people.Then the 2nd is United States with 298.3k (9.6%).The 3rd is is Germany with 55.8k (1.8%).
Traffic Growth (last 6 months)
What are Ba's ads on Google?
Google Ads
Call Centre Jobs | Join Our Call Centre Team | BA.com
https://jobs.ba.com/jobs/vacancy/customer-contact-agent---manchester-2386-manchester-contact-centre/2404/description/
Got what it takes to leave your comfort zone on day one? Apply online now. Sign Up For Job Alerts.
Keyword: call centre jobs london
What do Ba's customers say about them?
Review Score
1.8/5
Total Reviews
3526
Info
British Airways5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Chris Davies
Look below and then beware.
Reviewed on 2021-05-23T12:32:39
I was once proud of our national carrier but frankly, they have sunk so far that I just hope they go through.We were forced to cancel a flight out of LHR, Club Euro, seats chosen and paid for, due to ongoing Covid restrictions. A voucher was issued which you'd think would be valid for the next flight you book. Well yes, but only to get on the plane. Despite having credit left over after choosing a flight, it seems we cannot use that credit to pay for seats. So here's the thing. Easyjet, have fully flexible Covid policies, BA's policy is to nickel and dime you over seat and luggage prices for which you have to pay again. As for calling the Customer Service number - forget it. Look at the other reviews: After torturous menu announcements telling you to go to BA.com, which often just hangs anyway, you finally reach a recorded message that says - 'We are too busy and you are too unimportant for us to want to speak to you, goodbye', and the line goes dead. Sorry people but if you still choose to book with this outfit, after reading the litany of similar feedback on these pages, then you have only yourselves to blame. Absolutely appalling.
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Edgar Pierron
Bad commercial practices
Reviewed on 2021-05-23T10:04:41
Bad commercial practices, they denied me boarding when I had all documents to travel,claiming that I will get a refund. Then they make you go through a slow and inefficient customer service process until you give up on your refund.
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Nadezda Yarygina
BA Chat bot is absolutely useless
Reviewed on 2021-05-22T19:12:51
BA Chat bot is absolutely useless! Impossible to solve the problem, get the customer assistance and awaste of time!
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Simon
Beware British Airways are no better than a bucket charter!
Reviewed on 2021-05-22T13:52:55
Beware British Airways are no better than a bucket charter airline. Currently 80% of trustpilot reviewers have rated them average to terrible.Sadly I’m one of their victims that fit into the terrible category. My flights were cancelled at 6 days notice after being booked for months. No means of contacting them by phone or email. Took 5 days for any response to a complaint by email. No support, no compensation, unacceptable delay in being refunded cost of flights when they cancelled them! Not even an apology. Will never fly BA again or make the mistake of assuming they are any better than a bucket charter company. Once BA service meant something but clearly you cannot trust BA anymore. Am £100’s out of pocket but it’s the stress of being left completely high and dry without any support which I’m most angry about. I won’t make the same mistake twice!
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Cape Ngem
Would you please refund my £150
Reviewed on 2021-05-20T20:38:05
Would you please refund my £150?
I have written to you a number of times now. You refunded my son,we were travelling together. You do not reply. Why?
Do you want this to go to court?
I am recording this on TrustPilot and soon FB.
If you do not respond to this, it will be the Small Claims Court.
Booking reference: UXUFUI
LHR TLS RTN + HOTEL
Sent to British Airways :
BritishAirways response.fly.ba.com, BritishAirways fly.ba.com,
ba.e-ticket email.ba.com
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Chris Houghton
I totally disagree with the statement…
Reviewed on 2021-05-20T07:48:25
I totally disagree with the statement British Airways have handled the pandemic well.I have had my flight cancelled several times including on the 22nd December when I was just 3 hours from checking in and already in a Gatwick hotel. It was rebooked again for 1st June and with NO explanation that flight was pulled last week. I rebooked for the 17th June for the 9th time on Friday the 14th May and within 2 days the time was altered from 11.45 to 13.25.
I don't believe a damned thing that British Airways tell me. While other airlines, TUI, Easyjet etc, appear to be providing a service once more, British Airways are simply kicking the can down the road and toying with travellers emotions. They won't offer refunds, so this way they hang on to the customers money indefinitely. If I fly on the 17th and it is a big IF I fly on the 17th June, I will retract this statement but I will believe it when I am at 38,000 feet. I am fully expecting the flight to be pulled for no reason again but now it is more serious as I have paid for hotels at my destination. Not that will bother BA at all they could not careless about the customer. We shall see but I am not hopeful. I just wish BA would be honest and come clean instead of these constant lies, while other airlines are doing their best to get planes in the air once more.
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Rachel
Organised and friendly
Reviewed on 2021-05-18T08:48:55
British Airways have made travelling during the pandemic easy, stress free and far less daunting.So many airlines have been slow to issue travel vouchers for cancelled flights, and it’s been challenging to then use them to re-book. BAs online vouchers have been a breeze, so it gives me confidence to keep booking with them. My experience in the airport was superb. The assistance was clear and staff friendly. All precautions are being taken while not detracting from the excitement of being back travelling.
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J
Unbelievably appalled by their customer service...
Reviewed on 2021-05-18T08:38:53
Unfortunately I got stuck overseas because BA had cancelled my flight.
I tried to rebook but contacting BA from overseas is very difficult.You are advised to send them a “Tweet” or call their customer service team, which by telephone and an average of 50min+ waiting is very expensive. A tweet literally takes days for them to respond to, so after 4 days I had to call their customer service team to rebook and had to pay an additional £2002 to get back home! In addition, the call had cost me $157! Unbelievable - why on earth don’t they just have a simple web-chat service on their website to help their customers?
Moreover, BA refuse to cover these extra costs, which is appalling to say the least. I don’t think that I’ll ever want to travel with them ever again under ownership of this Spanish corporation - their service has literally gone through the floor.
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