Review (March 2024)
Descubre la tienda online oficial de balenciaga es. explora las últimas colecciones de zapatillas, bolsos y ropa para mujer y hombre.
1.12B
Estimated Revenue
2.59M
Website Visitors
1.9/5
Trustpilot Score
What do we know about BALENCIAGA?
What is BALENCIAGA's Revenue?
BALENCIAGA's estimated revenue for 2023 is $1.12B.
What does BALENCIAGA do?
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. Balenciaga offers women's and men's ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering. For more information, please visit www.balenciaga.com Fondée en 1917 par l'Espagnol Cristóbal Balenciaga et établie à Paris depuis 1937, la célèbre Maison de couture française a défini le concept de modernité et d'élégance grâce à la maîtrise des techniques et à l'utilisation de tissus innovants. Demna Gvasalia, nommé directeur artistique des collections en 2015, continue d'honorer la vision de Cristóbal Balenciaga au travers de techniques raffinées et de coupes magistrales qui repoussent constamment les frontières. Les collections de prêt-à-porter féminin et masculin, la maroquinerie, les chaussures, les accessoires, les lunettes et les parfums pour femmes composent l'offre de Balenciaga, filiale du groupe Kering. Pour plus d'informations, veuillez visiter notre site www.balenciaga.com
What are the monthly traffic metrics for Balenciaga?
6/mo Traffic Growth
-1.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
3M
Time on Site
1.7Mins
Pages per Visit
4.0
Bounce Rate
46%
How fast is Balenciaga growing?
Balenciaga has grown by 24.2% in the last 6 months according to SimilarWeb.
How do people interact with Balenciaga?
Last month, Balenciaga received 3M visitors who spent an average of 1.7 minutes on the website and visited 4.0 different pages per session. Overall, 46% of people bounce on the first visit.
How do people find Balenciaga?
565.9k people (22%) visit Balenciaga directly. 1.8M (68%) people search for them in Google. Whereas, 99.5k (4%) discover Balenciaga through Facebook, Reddit, and YouTube. 16.7k (1%) visitors come from Balenciaga's email newsletters. Finally, 59.7k (2.3%) people come from affiliates and or paid referrals.
Who uses Balenciaga?
Balenciaga's top market is the United States and they receive 707.1k (27.3%) people.Then the 2nd is United Kingdom with 159.3k (6.2%).The 3rd is is Korea, Republic of with 151.8k (5.9%).
Traffic Growth (last 6 months)
What do Balenciaga's customers say about them?
Review Score
1.9/5
Total Reviews
93
Info
Balenciaga5 Star
25.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Lora Dorane
Pathetic quality
Reviewed on 2021-04-07T14:47:29
Pathetic quality, ignorant kids best brand I assume.
Lauren
Please read if your nervous about ordering direct from the website based on bad reviews!!!
Reviewed on 2021-04-01T15:30:27
I was extremely apprehensive about ordering direct from the website due to the number of negative reviews on here,however decided to go for it. Ordered on 24/03/2021 shoes arrived 26/03/2021, extremely speedy service despite the website saying to expect delays due to brexit (I’m in Scotland). Unfortunately the shoes were too small, I accidentally ordered 2 sizes down from my usual size instead of the recommended 1 size down. Again, I was apprehensive about returning. Organising the return through the Balenciaga website was extremely easy, the difficult part was navigating the DHL website. After some time I figured out I had to use the Waybill number from the prepaid returns label to organise my pick up on the DHL Express website. I started the return process on 31/03/2021 - DHL collected my shoes the same afternoon and the next day (today 01/04/2021) my refund has been received by Balenciaga and is in process at the bank - really pleased with the whole service and would definitely order direct from the website again!
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Roxana Mobasheri
Amazing service
Reviewed on 2021-03-30T13:34:24
Amazing service. There was a manufacturing fault on my Balenciaga speed trainers (logo was peeling off after only 4 weeks)so I took them back to the Mount Street store in Mayfair with the original receipt and box to discuss the problem. There was no fuss and they did not doubt my concerns and swiftly got me to fill out a form with the details. I left the shoes behind in their premises and was advised me it could take up to 8 weeks for them to run some checks with the manufacturer back in Italy but assured me they would be in contact. Several weeks later, (before the time I expected) I received an email from the Mount Street store manager to come in and pick up a replacement pair in my size that had been reserved for me. I am always greeted in a warm and friendly manner by the sales team and I was satisfied with the customer care that I received. The manager went above and beyond to ensure the problem was dealt with in a professional manner. Thank you for the impeccable service.
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Friedrich Roth
Amazing brand
Reviewed on 2021-03-16T08:19:52
Amazing brand, beautiful designs for my girls
MRSD
Customer care is non existent
Reviewed on 2021-03-12T20:10:28
Bought from their website so order was coming from Italy. I expected a slight delay due to Brexit.6 weeks later still no parcel.
I attempted communication via WhatsApp, chat, email, Instagram and telephone....long delays, sometimes no response, having to chase and chase. Took no ownership for the missing parcel. Directed me to UPS. who directed me back to Balenciaga! Awful customer service. No clear process, lacked accountability, no customer care!
Will never again buy from them. Had to chase and chase for a refund!!!!!! Being told I had to wait for UPS to
Conclude their investigation which had made zero progress in 2 weeks and no date as to when to expect a conclusion!
UPS and Balenciaga are the worst combination! Avoid!
Terrible all round experience.
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Faas Visser
Great items
Reviewed on 2021-03-09T08:37:43
Great items. Some quality not too great but overall great brand and excellent customer service
Emilie Livesey
BALENCIAGA WHAT A DISGRACE!!!!!!!!!
Reviewed on 2021-03-01T17:16:39
BALENCIAGA WHAT A DISGRACE!!!!!!!!!! I bought some balenciaga triple s trainers in august 2020 the shoes inside have ripped where my heel is.bare in mind it has been lockdown most of the time and I haven't worn these shoes a lot. The shoes cost £650 I have reported this back to balenciaga for them to come back to me and say they are wear and tear. This is disgusting of them as the shoes look brand new so I don't understand. I have now had to get trading standards involved as the shoes aren't fit for purpose. I will NEVER EVER buy again off this company they have treated me so terrible and I am really upset about the situation. Im just going to leave this with trading standards now as I am so disappointed.
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Avani Kaur
NEVER EVER BUY FROM THE STORE
Reviewed on 2021-02-26T23:39:29
NEVER EVER BUY FROM THE STORE. I was served by Sihem in the London flagship store before lockdown.The most unhelpful, curt and arrogant staff I have ever come across. Always buy your goods from Selfridges and Harrods they will let you return their goods. The Balenciaga staff never told me I couldn’t return my goods if I had an issue (it’s not very hard to speak up and say this to customers by the way it just requires simple communication skills which you should have learnt at school). I went to return my brand new unworn triple s sneakers the day after I bought them because they were too heavy and they said no. Bit late after I spent £700 on them. Trust me I buy luxury goods often but ALWAYS use department stores such as Selfridges as they accept returns and treat you nicely as everyone should be. Spending money doesn’t ever mean guaranteed quality. But this awful situation worked out for me as I sold them for £1000 on StockX so a blessing in disguise after dealing with such awful staff. Why they treat people like this I will never understand. What on earth have customers ever said to you for you to be so arrogant and stuck up, it’s actually humorous to see people behave in this manner as adults.
Children know better. I’m not even writing this review as an annoyed customer who didn’t get a refund (which I didn’t) I resold mine but I’m writing this to tell you all don’t just ignore my review, trust me Gucci, Dior etc treat customers much better. Balenciaga staff are awful to deal with and clearly don’t remember you should treat people with respect if you want to be treated likewise. If you don’t want to be in a horrific situation, listen to me and use department stores.
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