Review (March 2024)
Learn how bigcommerce can fuel your business with all the capabilities of enterprise ecommerce—without the cost or complexity.
10k
Estimated Revenue
6.62M
Website Visitors
2.2/5
Trustpilot Score
What are the monthly traffic metrics for Bigcommerce?
6/mo Traffic Growth
4.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
7M
Time on Site
2.0Mins
Pages per Visit
2.0
Bounce Rate
65%
How fast is Bigcommerce growing?
Bigcommerce has grown by -0.1% in the last 6 months according to SimilarWeb.
How do people interact with Bigcommerce?
Last month, Bigcommerce received 7M visitors who spent an average of 2.0 minutes on the website and visited 2.0 different pages per session. Overall, 65% of people bounce on the first visit.
How do people find Bigcommerce?
1.7M people (26%) visit Bigcommerce directly. 2.6M (40%) people search for them in Google. Whereas, 176.2k (3%) discover Bigcommerce through Facebook, Reddit, and YouTube. 372.3k (6%) visitors come from Bigcommerce's email newsletters. Finally, 40.6k (0.6%) people come from affiliates and or paid referrals.
Who uses Bigcommerce?
Bigcommerce's top market is the United States and they receive 3.5M (53.4%) people.Then the 2nd is United Kingdom with 410.1k (6.2%).The 3rd is is India with 313.4k (4.7%).
Traffic Growth (last 6 months)
What are Bigcommerce's ads on Google?
Google Ads
BigCommerce Ecommerce Platform - Beautiful Stores, Robust Tools
https://www.bigcommerce.com/
More built-in tools than any other platform. Reduce cost and grow your business! Services: Modern Scalable Store, Secure & PCI Compliant, Latest Ecommerce Features, Blazing-Fast Load Times, 99.99% Uptime Guarantee, Shipping
Sell on eBay with BigCommerce | Grow Your Business 2x Faster
https://www.bigcommerce.com/dm/sell-on-ebay/
Our seamless integration lets you sell on one of the world's top marketplaces. Mobile-Friendly Shopping. No costly add-ons. Automated Product Updates. Reach 165+ Million Users. Customizable templates. Centralized Inventory. Free Trial - $0.00 - Start your
Sell on eBay with BigCommerce | Starting Selling on eBay Today
https://www.bigcommerce.com/dm/ebay/
Publish listings, sync inventory and process orders from your BigCommerce store. Our seamless integration lets you sell on one of the world's top marketplaces. Customizable Templates. Centralized Inventory. Reach 165+ Million Users. Automated Product Upda
Sell on Online Marketplaces | Hassle-Free eCommerce Set Up
https://www.bigcommerce.com/dm/ebay/
Get your products in millions of shoppers' feeds without any additional work.
Sell on eBay with BigCommerce - Grow Your Business 2x Faster
https://www.bigcommerce.com/dm/sell-on-ebay/
Publish listings, sync inventory and process orders from your BigCommerce store. Seamless integration · 99.99% uptime guarantee · Mobile-ready storefront · Dedicated 24/7 support Services: Modern Scalable Store, Secure & PCI Compliant, Latest Ecommerce Fe
What do Bigcommerce's customers say about them?
Review Score
2.2/5
Total Reviews
314
Info
BigCommerce5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
80.0%
Read reviews that mention
You Sux
$750USD per month. Are you joking?
Reviewed on 2021-05-04T10:36:15
Very Very bad website. I joined since 2009, after 12 years, there is not much improvement on functionality.Yet they have increase the price by so many times. From $60USD to $300USD, not to $750USD when it's not even a physical shop front. It's just a web site host worth $10. They see you have big transaction and charge you heavily. If you just start your business, get it right! DONT use Big Commerce. Not to mention, the web site is rubbish with problems.
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James
Bad start with Big Commerce.
Reviewed on 2021-04-26T07:30:51
Bad start with Big Commerce.
Easy enough to build a really good looking website, however I had a bad experience with billing.I was looking to setup my emails and I clicked through from the Big Commerce platform, I was trying to find out some more information on pricing and without any pre warning I had apparently entered into a 12 month contract for G Suite and my first payment was taken. I was already logged into Gmail and this all happened by me clicking one button and I reiterate there was no mention of costs of entering into a contract! It was fraudulent.
I spoke to the billing team and they said it was my fault and would not refund for me the $24 for the first payment. I didn't even want to use G suite! I said I would dispute the transaction with Paypal and was told I would be suspended if I did that. Well that it is exactly what happened.
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Shafi Choudhury
No refunds given! Stay away!!!
Reviewed on 2021-04-24T19:47:33
No. Dont listen to the 'Good' reviews'. Or make sure you listen to the bad reviews.I M A REAL PERSON WHO TRIED TO START A BUSINESS WITH THEM! By the way, you have to sign in with your Google email or Facebook to comment. This is why peoples name is coming up instead of company names! Use your head you stupid commentators who post good reviews and bash bad reviews without thinking!
Pros -
Able to handle more api calls compared to shopifys 1000 a day limit that is rubbish
Has apps
Simple to use
Cons -
Not enough apps
Not enough good useful apps for importing products for dropshipping
Another - stay away especailly if your willing to trial it after choosing a plan. The apps dont disclose info that is important to the app usage. For example, i found out after installing app and seeing the price plans that they limited the products you can import. I explained to bigcommerce that their apps are no good so I need a refund. They said it wasnt a good enough reason to refund so it was declined even after explaining that their apps didnt disclose anything about the import limitations they didnt listen. They thought 'hey why not steal and keep his money even if he cancels. This way weve taken his money and made a quick profit'
Stay away
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Dan
Big Commerce diverting Customers Payments to unknown accounts Glitch?
Reviewed on 2021-04-24T01:09:56
I have two Websites on Big Commerce, the Issues are currently ongoing and have not been fixed,the first website I started in 2014 ,the second I started in 2016,, April 18 2021 we noticed we were not receiving all our payments that were manually generated by our sales staff taking phone orders that went back over 4 days there were several payments missing we have valid Transaction IDs clicking on the Transaction ID automatically takes us over to the Payment in the Merchant Center and that specific payment, Very Nice Feature, although on every manual payment we received a Transaction Number Not Found Notice , We contacted the Merchant Center and we were able to speak directly with internal Investigations after literally less than 10 minutes we were told by our Merchant Center that this is not an Issue on the Merchant center Side and Big Commerce will need to handle it They stated it is definitely Big Commerce Payment Transfer Glitch in their Software based on their Gateway, My Merchant Center stated they can see the payment but its not in Our corporate accounts (Keep in Mind this is happening to both our Websites)
I proceeded to contact Big Commerce Support on 4/21/21 when I found out about the missing payments , Big Commerce had closed for a company wide meeting , there was no Chat ,Phone or email availability , Completely Shut Down and they actually terminate the call after they end their Statement. I waited until the following morning and contact Big Commerce Customer Technical support via Phone. I was greeted by a "Technical Support Rep Tier 1" that stated he would help me any way he could, I thought this is great ok , So I explained my concerns that 30 payments all manual payments taken by staff were not hitting our Merchant account as they immediately have done in the past ,the Transaction ID hyperlink is stating not found, I explained the response my Merchant Center stated to me about a possible Glitch in the gateway api at Big Commerce , I asked to be transferred to Engineering and Integration but he stated he could not do that and had to run it to Tier 2 Tech due to Protocol , I informed him that was a waste of time and that my Merchant Center Investigation Department instructed me to ask for Engineering and Integration since they were the ones my Merchant Center worked with when they ( Big Commerce) designed the software and protocol to accept this Merchant Centers API, Here is where I am Now, I tried calling on the 4/21/21 , No go as explained, on 4/22/21 I spoke with 4 Different Big Commerce Representatives I cant call them Technical Staff since they did not have any Technical Experience to handle this problem so at the 4th Representative yet again and at around 3:30pm I demanded that he open an Engineering Ticket since their Tier setup is a Joke ,He stated he was able to contact the engineering dept and that they opened a ticket but I had to refer to the original Case number. Here it is 4/23/21. I have 30 Customers that paid for Products that I must ship, I see the orders in Big Commerce but No Payments and bad Transaction IDs, This creates a Very Big issue, I can not get anyone at Big Commerce to reply directly to my Concerns about a fix and when ,the last Rep did inform me that their are other Sellers stores experiencing the same issues although he didn't say how many when I asked.
The Credit Card Merchant Center I use is Paypal They have a Fantastic program for high volume sellers with Low rates and their Integration and API is nice, if your Sales Staff accepts payments over the Phone / manual payments Check to see that those payments actually made it to your account , I do not know if this is a Big Commerce Glitch with Paypal or if it is with other Merchant centers, Its happening to us and other sellers. This is notice to warn other Big Commerce Sellers.
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J. Meier
Do NOT use big commerce
Reviewed on 2021-04-20T19:48:00
Do NOT use big commerce. I had a big commerce store for 5 or more years. After 4 years,they TRIPLED my monthly rate, and i was so far in that it took me a year to redesign a new website and end the service with them. I tried reaching out to reason with them, but they wouldn't budge on the monthly rate ($350/month!!!). It is outrageous! The worst part is, their platform is ridden with problems. I can't tell you how many customers called in to say they couldn't checkout or the order said it could not ship. I was constantly trying to troubleshoot the issues and every single one of the problems related back to BC's platform. Again, take it from a long term user -- STAY AWAY!!
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Nuh -
No customer service
Reviewed on 2021-04-16T08:18:45
Claimes to have good customer service. In reality you must register and get yourself free trial,join their email list etc. to contact any kind of customer service. After that there is 3 options:
- Send message to chat that has good old "I try to google information from the site" chat bot and no real people.
- Call them and automated message will ask you to go to support forum.
- Support forum, where most of topics are unanswered and if someone replies it is just link to the some info site, not reply to your problem.
Also, when you set up to their spam messages, there is multiple different versions that you have to cancel one by one. Earlier you had to give your bank account info to register so lot of people accidently "bought" themself this thing.
So yeah... BigCommerce is most recomended platform as they have great customer service. But in reality they don't have any kind of customer service.
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matz
Lol...I see the bad reviews...but not…
Reviewed on 2021-04-09T08:37:46
Lol...I see the bad reviews...but not one of them is willing to mention there company name.Without a company name cant verify anything...Shopify hacks lol...
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Amy Miller
Not user friendly
Reviewed on 2021-04-03T05:09:32
Extremely user-unfriendly, hard to use, limited, and frustrating.
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