Review (March 2024)

All-in-one customer experience & reviews software for multi-location businesses. collect & manage reviews, convert leads, run surveys, get referrals and more.

50M

Estimated Revenue

2.76M

Website Visitors

3.5/5

Trustpilot Score

What do we know about Birdeye?

Estimated Revenue (2020)

$50M

Total Funding

$33M

Total Employees

430

Founded

2012

Industry

Computer Software

Last Funding Date

Series B Feb 2017

Location

Palo Alto, United States

About

Birdeye: Birdeye is an all-in-one experience marketing platform that delivers great experiences & helps you get more customers with tools like review management, interactions, webchat, mass texting, video chat, surveys, campaigns, listings and referral marketing.

Social Links

Alexa Ranking: 16549

What is Birdeye's Revenue?

Birdeye's estimated revenue for 2023 is $50M.

What does Birdeye do?

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

What are the monthly traffic metrics for Birdeye?

6/mo Traffic Growth

33.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

1.3Mins

Bounce Rate

75%

How fast is Birdeye growing?

Birdeye has grown by -20.4% in the last 6 months according to SimilarWeb.

How do people interact with Birdeye?

Last month, Birdeye received 3M visitors who spent an average of 1.3 minutes on the website and visited 1.0 different pages per session. Overall, 75% of people bounce on the first visit.

How do people find Birdeye?

820.3k people (30%) visit Birdeye directly. 1.8M (67%) people search for them in Google. Whereas, 15.6k (1%) discover Birdeye through Facebook, Reddit, and YouTube. 14.3k (1%) visitors come from Birdeye's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Birdeye?

Birdeye's top market is the United States and they receive 2.5M (90.6%) people.
Then the 2nd is India with 67.8k (2.5%).
The 3rd is is Canada with 51.2k (1.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Birdeye's ads on Google?

Google Ads

Control Your Online Reputation - BirdEye.com‎

http://birdeye.com/?lead_campaign=sem&lead_sub_campaign=google&lead_campaign_kw=Birdeye

Increase Your Online Reputation with BirdEye's Review Monitoring & Management. Trusted by 10k Businesses · More than 10M reviews

BirdEye Free Demo & Pricing | 150+ Review Site Integrations

https://birdeye.com/pricing/

Increase Customer Reviews. Be Found Online. Get new customers. Over 50,000 Businesses of All sizes Trust BirdEye for Reviews Management & Marketing. Automate Review Requests. Be Found & Be Chosen. Free Trial. Customer-driven Marketing. Your Unfair

Google Review Management | Control Your Online Reputation‎

https://birdeye.com/cmp/get-google-reviews/

Get New Positive Reviews, Auto Promote Your Best Reviews, & Get More Customers!

Get 5 Star Customer Reviews - Control Your Online Reputation‎

https://birdeye.com/get-new-reviews/

Improve Your Online Reputation & Increase Organic & PPC Conversion Rates. Mobile App · Get More Online Reviews · Trusted by 15k Businesses · Free Trial · 200M+ Reviews

Birdeye® Review Management | Control Your Google Reviews‎

https://birdeye.com/cmp/get-google-reviews/

Generate New Reviews, Strengthen Your Reputation, & Get More Customers! Get More Online Reviews. 500M+ Reviews. Free Trial. Get More Google Reviews. Trusted by 40k Businesses.

What do Birdeye's customers say about them?

Review Score

3.5/5

Total Reviews

4

Info

BirdEye
5 Star
66.7%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
33.3%
Read reviews that mention
DHR

DO NOT use Birdeye for reputation management

Reviewed on 2020-10-19T16:29:13

I used Birdeye for 1 year. Little by little I noticed that features I was paying for were never turned on when my business was live with them.Then the pandemic came and I was closed for 3 months. I was told that because I paid in full for the year, I would not get a refund; only the monthy customers were getting a $600 refund. Not sure why one set of customers and not another were offered this and when tried to speak with them they were rude and dismissive. DO NOT rec esp when there are so many competitors out there.
read more
Anne Monte

Good so far

Reviewed on 2020-09-24T16:38:10

Was able to get free demo to help me go online. Its quite easy to use. I think I'll use this more oftenthan the others but it is good so far.
read more
TGEL

So far

Reviewed on 2020-09-21T02:48:22

So far, I am liking the website's platform in getting reviews. Clean and simple layout.

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