Review (March 2024)
Booksy - book appointments online. find & book beauty services like hairdressing, manicure, spa or massage. check prices & reviews!
7M
Estimated Revenue
6.62M
Website Visitors
4.4/5
Trustpilot Score
What do we know about Booksy?
Estimated Revenue (2020)
$7M
Total Funding
$70M
Total Employees
340
Founded
2014
Industry
Information Technology And Services
Last Funding Date
Series C Jan 2021
Location
San Francisco, United States
About
Booksy: Booksy - umów wizytę online. Znajdź i zarezerwuj zabiegi kosmetyczne i upiększające takie jak usługi fryzjerskie, manicure oraz spa i masaż. Sprawdź ceny i opinie!
What is Booksy's Revenue?
Booksy's estimated revenue for 2023 is $7M.
What does Booksy do?
Booksy is the leading beauty marketplace for finding, scheduling and managing appointments (with over $1.3bn annualized GMV run-rate and over 9 million bookings per month worldwide), anchored by a SaaS app for business management. The company is headquartered in the United States and has offices across 6 countries. Booksy raised $49m in VC funding to date with investors including Piton Capital, Enern, Industry Ventures, XG Ventures, OpenOcean, Manta Ray, Inovo and Zach Coelius. We also partnered with major tech brands including Facebook, Instagram, Google and Yelp to ensure seamless booking experience directly on their platforms. Booksy is also among only three providers globally integrated in the Appointments on Facebook scheduling tool. We have been successfully delivering on the customer-first promise, with over 70% of merchants likely to recommend Booksy to a friend or colleague. Our leadership team commands a mix of track-record at highly successful startups (iTaxi, Eo Networks, Docplanner) as well as experience from leading blue-chip and consulting companies (Amazon, Google, eBay, Groupon, Wonga, McKinsey, A.T. Kearney, PwC, EY). More about Booksy: Booksy raises $70M war chest to acquire salon appointment apps, expand internationally: https://tinyurl.com/y5kfoyjg https://www.globenewswire.com/news-release/2019/09/26/1921477/0/en/Online-Booking-Marketplace-Booksy-Secures-28-5-Million-Series-B2-Financing-Led-by-U-S-and-International-Investors.html Booksy values: #1 People First #2 Act Like an Owner #3 Work as a Team #4 Shoot for the Moon
What are the monthly traffic metrics for Booksy?
6/mo Traffic Growth
34.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
7M
Time on Site
4.2Mins
Pages per Visit
3.0
Bounce Rate
57%
How fast is Booksy growing?
Booksy has grown by 1.8% in the last 6 months according to SimilarWeb.
How do people interact with Booksy?
Last month, Booksy received 7M visitors who spent an average of 4.2 minutes on the website and visited 3.0 different pages per session. Overall, 57% of people bounce on the first visit.
How do people find Booksy?
4M people (61%) visit Booksy directly. 1.6M (25%) people search for them in Google. Whereas, 257.3k (4%) discover Booksy through Facebook, Reddit, and YouTube. 110.2k (2%) visitors come from Booksy's email newsletters. Finally, 5.3k (0.1%) people come from affiliates and or paid referrals.
Who uses Booksy?
Booksy's top market is the Poland and they receive 3.2M (49.1%) people.Then the 2nd is United States with 2.1M (31.8%).The 3rd is is United Kingdom with 515.5k (7.8%).
Traffic Growth (last 6 months)
What do Booksy's customers say about them?
Review Score
4.4/5
Total Reviews
71
Info
Booksy UK5 Star
90.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
5.0%
Read reviews that mention
John DG
Matt is helpful
Reviewed on 2021-03-22T10:37:52
Matt is helpful, respectful and very patient with customer enquiries.
I would give 10 stars if Icould...
Adam,
read more
Georgia Andrews
Ollie has been extremely helpful with…
Reviewed on 2021-02-27T13:32:04
Ollie has been extremely helpful with helping me decide on the booking system. He’s very patient and really went into detail about it all which helped a lot.He understood the situation I’m in so he was there to sympathise also. I would 100% recommend speaking to him if you have the chance.
read more
Hero Hypnotherapy
I find Booksy easy to use and the…
Reviewed on 2021-02-24T16:16:54
I find Booksy easy to use and the support team are absolutely amazing. Very honest, friendly and effective.An overall great experience.
read more
Anne Lavery
Glitchy and hard to get help
Reviewed on 2021-02-18T18:36:41
I’m quite astonished to see all the glowing reviews on here and have to conclude that some fake reviews are getting through.Since we signed up last year it’s been one technical glitch after another. This can’t have just affected us as they were systemic software issues. For months internet bookings didn’t work properly with iPhones for instance. The customer service is appalling. We’d been assured before signing up that there was a technical support helpline, but I’ve never once managed to get through to anyone on it. If you need help at the weekend, forget about it. This is crazy in an industry which is at its busiest at the weekend.
Booksy want you to contact them through a chat service. But it takes hours or days sometimes to get a reply and for the last couple of months the chat service hasn’t been working at all for us.
The developers seem to have put all their effort into producing a fantastic customer app and hats off to them for that. But not all customers want to download an app and Booksy specifically advertise that you can put a button on your website, Instagram, Google etc. We have found these to be very problematic. Booking through Google isn’t possible at all if you have a cancellation policy, but they don’t tell you that in advance. It’s a very good looking system and promises a lot, but struggles to deliver.
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David
Booksy Darren
Reviewed on 2021-02-09T17:43:04
Spoke with Darren today regarding boost and other tools. This was extremely helpful and Darren was fabulously friendly and informative.Always recommend Booksy and the whole team. 5star service. Would give 10stars if possible.
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Sacha Evon
Best business decision you could make...
Reviewed on 2021-02-08T14:13:28
The best business decision i could of made signing up to Booksy. The entire process has made life so much easier.Such an easy way for my clients to book. I get new clients through using the app. Kate made the whole process so easy and accessible. Could not recommend Booksy enough.
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Fw
Charging through lockdown, refusing to refund when it’s illegal to make bookings and it’s a booking system!
Reviewed on 2021-02-05T13:46:05
AVOID! Gone down the pan! Terrible customer services! Charging me throughout the recent lockdown and then won’t refund however they did before in the first lockdown with no problem.Told me did no one tell you, You have to tell them month by month that we’re in lockdown and can’t work haha! If I had then I’d have had a penny contract on them months that I can’t work. But because I didn’t I’ve been charged with no refund. Bare in mind I’m paying for a booking system which would be illegal to book people in when In lockdown! So why should I pay for that? But if i had known I wouldn’t have had to, So why no refund if i wouldn’t have had to pay for it in the first place if I’d have contacted booksy to let them know we’re in lockdown. What a joke. As a good will they said they will do the penny contract for the next 3 months. I said I should get that anyway because we will be in lockdown and here I am telling you so that isn’t a good will it’s what you should be doing! So I want my refund. It’s no different to paying for a gym membership when the gym is closed haha! So asked for the managers number and she said there isn’t a direct number annoyingly as this would be so much easier.. Sent an email to say what my consumer rights are, got an email back to say did I know they’re raising the prices now apparently so what I’ve paid is actually cheaper which had nothing to do with it. The woman was very argumentive called Rae like it was her personal vendetta to not refund me saying I can sell vouchers on the app. The app is not a voucher app it’s a booking app. Which we can book elope in because it’s illegal. I’m not moving to fresha as it’s free and they charge you a small amount of you take payments through the app.
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Renata Rudakova
THANK YOU
Reviewed on 2021-02-04T10:12:11
THANK YOU.
Very modern, and easy system to use it.
Highly recommend.
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