I ordered a teapot and some tea for my…
Reviewed on 2021-03-28T23:13:52
I ordered a teapot and some tea for my partners birthday present and was so impressed.The teapot is beautiful and makes a lovely cup of tea. The whole ordering process was really easy and delivery was super quick. Would definitely recommend!read more
Reviewed on 2021-03-23T20:28:44
Most delicious tea ever. Love the Earl Grey and the Apple & Blackberry. I have never really likeddecaff tea but both the decaff Earl Grey and the decaff Ceylon are fab.read more
Reviewed on 2021-02-21T07:28:42
Had the one cup teapot as a birthday gift. On the box it says faff free..and it certainly is!!!Infusers are ok but tricky to clean and rinse..but this is so much easier. It looks really stylish too. I love this teapot!!!read more
Excellent and quick delivery
Reviewed on 2020-12-22T16:49:19
Excellent and quick delivery, good and bright packaging and lovely product.
Fabulous company to deal with
Reviewed on 2020-12-18T09:13:11
Fabulous company to deal with. I wanted to add my brew coins to my order but couldn’t see how and it took me straight to check out,without the discount. I emailed the company and Esther replied immediately. She was very helpful and explained that if my details for payment are automatically uploaded then I miss that part. However, she was able to view my order, take off the brew coins and I had a refund. She was friendly yet professional, and communication was excellent. Thank you for making the whole process stressless! Thank you brew tea and thank you Esther.read more
Great tea and brilliant company…
Reviewed on 2020-12-02T20:53:28
Had one of their brilliant teapots for about 2 years but started getting their tea on subscription at the being of lockdown.Beautiful darjeeling and earl grey tea. Can easily delay or bring forward delivery. Any problem can phone and speak to someone who isn't reading from a script who can sort it out.
And they are a B Corp
Great company and great tearead more
Fantastic tea with exceptionally good service!
Reviewed on 2020-12-02T12:42:44
At last! a decaffeinated earl grey loose leaf tea - with flavour. I love the fact that I can have a big bag of it delivered on subscription - and move the date if I still have plenty left.The tea tins are lovely - good size and quality. The tea pot with the strainer in the lid is genius - no more messy tea strainers and plenty of room for the tea leaves.
But what sets the Brew Tea Co above others is the customer service. I ordered 2 mugs/jug sets for Christmas presents but MEANT to order 2 mugs/jug/infusers sets. I called them, and despite this being probably the busiest time of year, the phone was answered fast, by a real person and not a robotic menu, by a wonderful woman who has sorted it all out. I thought I might have to return what I have to order a new set but Brew Tea have solved the problem in the simplest way - they will just send the infusers. THANK YOU!
I don't leave many reviews - only when a company is truly dreadful or gives exceptional service. If you worry about buying online from a company you don't know, you can put your mind at rest with this one. If something goes wrong, you will know they will help you. And the tea is delicious!read more
Delicious tea and friendly company
Reviewed on 2020-09-13T07:29:38
I've used brew tea for a while now and I really like the flavour of their loose leaf teas,in particular their chai and their English breakfast tea. I also really like their subscription services so I never have to remember to get back on and order more. Their staff are always really friendly, and my orders are delivered timely, typically next day. Would definitely recommend them.read more