Review (April 2024)
Brooks brothers is the original authority on american style, offering stylish modern clothing and fresh takes on heritage designs for men, women, and kids.
1.2B
Estimated Revenue
2.4M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Brooks Brothers?
Estimated Revenue (2020)
$1.2B
Total Employees
2800
Founded
1818
Industry
Retail
Last Funding Date
Debt Financing Jul 2019
Location
New York, United States
About
Brooks Brothers: Brooks Brothers is the original authority on American style, offering stylish modern clothing and fresh takes on heritage designs for men, women, and kids.
What is Brooks Brothers's Revenue?
Brooks Brothers's estimated revenue for 2023 is $1.2B.
What does Brooks Brothers do?
In 1818, Henry Sands Brooks founded Brooks Brothers, the first ready-to-wear fashion emporium in America. Since then, we are proud to have upheld the same traditions and values with a steadfast commitment to American manufacturing for nearly two centuries, operating more than 400 stores worldwide. In 2020, Authentic Brands Group and Simon Properties Authentic Retail Concepts acquired Brooks Brothers. We believe it is because of our attention to fine quality, personal service, commitment to social good and exceptional value that our customers consider us to be far more than a store. To learn more about our commitment to social purpose as well as our heritage as America's oldest retailer, please visit our ‘About' page on BrooksBrothers.com
What are the monthly traffic metrics for Brooksbrothers?
6/mo Traffic Growth
-12.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
3.7Mins
Pages per Visit
5.0
Bounce Rate
46%
How fast is Brooksbrothers growing?
Brooksbrothers has grown by -7.1% in the last 6 months according to SimilarWeb.
How do people interact with Brooksbrothers?
Last month, Brooksbrothers received 2M visitors who spent an average of 3.7 minutes on the website and visited 5.0 different pages per session. Overall, 46% of people bounce on the first visit.
How do people find Brooksbrothers?
893.8k people (37%) visit Brooksbrothers directly. 1.1M (45%) people search for them in Google. Whereas, 120.9k (5%) discover Brooksbrothers through Facebook, Reddit, and YouTube. 53.2k (2%) visitors come from Brooksbrothers's email newsletters. Finally, 205.8k (8.6%) people come from affiliates and or paid referrals.
Who uses Brooksbrothers?
Brooksbrothers's top market is the United States and they receive 2.1M (86.2%) people.Then the 2nd is Korea, Republic of with 58.1k (2.4%).The 3rd is is United Kingdom with 34.3k (1.4%).
Traffic Growth (last 6 months)
What do Brooksbrothers's customers say about them?
Review Score
1.7/5
Total Reviews
83
Info
Brooks Brothers5 Star
10.0%
4 Star
10.0%
3 Star
0.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Purple Bunny
No answer, No knowledge on their service and product
Reviewed on 2021-05-19T20:46:14
Called, Customer Service members did not know their stuff at all and did not return an email to explain the questions which has been promised to do so.This is a very good exercise before placing an order. Don't place an order online.
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Ria Weiss
Great company
Reviewed on 2021-02-08T03:01:07
Great company. Best boots ever. 100% leather, leather sole and still on amazing price. Fit right out of the box.Shirts - great. Skirts - great. I love it.
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Anthony Brown
The order that I placed was on January…
Reviewed on 2021-02-03T17:47:20
The order that I placed was on January 2nd For a pant That had to be altered.
On the Latter part ofJanuary around the 30th I placed a call To the Brooks Brothers customer Service And the person that answered the phone explained that the pant was being Made ready to Ship.
Today is the 3rd Of February.
When I originally placed the order for the pant on the 2nd of January The statement online was 3 to 4 weeks for Alterations, Therefore The Pant alteration should have been completed By the 30th of January which is 4 weeks.
I called today and spoke with a supervisor with the intent to cancel the order And I was told that the pant, once again, was in process to be completed, this Is the same Line that I was given on the 30th January.
It has been approximately 5 weeks And I have received not one email explaining a delay or that an ETA would be given to me on the pant.
The supervisor that I spoke with today Could not give me A concrete answer And I requested to cancel The order and he could not guarantee When he could Verify that the order is canceled.
I am very disappointed Frustrated And more than likely Will go to A competitor to purchase the pant.
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Konstantinos Psychas
Your returns are practically never…
Reviewed on 2021-01-26T03:00:10
Your returns are practically never processed
Sidney
Never ever shop Brooks Brothers!
Reviewed on 2021-01-24T15:49:56
This is the worst online shopping experience I have even experienced over decades.Brooks Brothers has worst customer service. They won't reply your emails at all. After I called them for the items I returned, they asked me multiple times of Order#, my name and address, and then without trying to resolve the issue, rather found all kinds of excuses, i.e. due to the holiday and pandemic, refund would take 4-6 weeks after we receive your order. Then went on... did you put the paperwork in the package... Never ever buy a single items from them! Be aware of their scam procedure.
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Graham
BEWARE: cannot return online items.
Reviewed on 2021-01-14T10:27:38
I purchased jeans from BB online from a UK flagged web site. Surprised when they were dispatched from USA.They did not fit as the style must have changed since last time. Their policy mentions to return print out the prepaid form. After you’ve bought the items thay change their policy.
Beware - you cannot send back for refund (you can but you have to pay postage to US and allow 10 weeks). Never again will I buy from BB.
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Al
Does not deliver goods and will not respond.
Reviewed on 2021-01-08T07:45:07
Bought a shirt online on 29/11/2020. Order was received but as at 8/1/21 nothing has happened.No further emails, no shirt.
Their customer service auto-response says they will take 3-4 weeks to get back to me.
This company has gone bankrupt, and shouldn’t be still trading if they can’t fulfil their orders.
Avoid.
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customer
Should have read the reviews
Reviewed on 2021-01-06T15:34:06
Should have read the reviews. Terrible experience using their online site and then still placed an order.The item didn’t fit (not their issue) but they they charge you for returns and use the FedEx/USPS service now on day 10 and still hasn’t reached the destination so likely I will not see a refund for weeks. Start to finish it is a month long process to order and return and I will be out of pocket some money for the less than customer friendly experience. Will not ever order online from this company again.
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