Life threatening incompetence.
Reviewed on 2021-04-07T18:31:25
My father-in-law is 89 and has been a BT customer for over 60 years - So how do they treat him?Read on!
As an independent octogenarian living on his own he is reliant on his phone for family support and NHS contact as he has to go to hospital 3 times a week.
On the 1st of April we started to get calls as no one could contact him and his phone line was not connecting when we tried him. So I drove to his house to find him well (fortunately) but find him very upset as he did not know if ambulances had been booked for him over the bank holiday as he was expecting to be told when they would be collecting him. So I check his phone by dialling my mobile. Call goes through but appears as a totally different number from his??
I return to his house on the 2nd April and spend 1 and a half hours going through the pointless diagnostics, being passed from pillar to post as no body seemed to want to take responsibility. Eventually got put through to someone who admitted there was an issue that had been created by them but he said he could not prioritise the call and it would just have to wait until the 6th April when they were scheduled to correct it.
WHY CAN BT NOT PRIOROTISE FAULTS CAUSED BY THEM AND PUTTING VULNERABLE CUSTOMERS AT RISK - BT CEO WELCOME TO RESPOND!
It is now the 7th April. Issue still not resolved. BT blaming OpenReach and now saying it will be fixed on the 9th?? Will it, or will it be a further excuse and told to wait until the following week.
This has caused my father-in law untold stress, It has wasted loads of NHS time as they have been constantly calling to schedule his urgent appointments. Plus all my wife's and my time in trying to address all the issues this has created.read more
Depressingly terrible customer care and…
Reviewed on 2021-04-07T14:58:41
Depressingly terrible customer care and I've not even started my contract with them yet.
They did not turn up to connect the line.They did not warn me that they would not come. They sent me a text to ask ME them to phone THEM about this and I'm now on hold for half an hour!! I'm going to try and see if I can cancel the order and change provider before I'm stuck with this terrible service going forwardread more
Reviewed on 2021-04-07T14:15:38
It's all bad... I was tied to BT TV, Phone, Broadband, Sports for years and their service is shocking throughout.I must have spent upwards of 15 hours per annum waiting on either phone, chat, often both at the same time.
I was so relieved to move to finally cancel my last BT services. Still I got another bill today.
The BT sports service I wanted to cancel at a certain date because I still wanted to see some boxing. That service got cancelled immediately.
Our broadband was more often not available than available.
BT engineers were booked, holiday was taken, the engineers never showed. This must have happened more than a handful of times.
A data cap was set on the phone but didn't work which incurred huge data charges.
The list goes on.read more
Horrid experience after bereavement
Reviewed on 2021-04-07T13:15:10
All I can write that is constructive is that BT is like the old nursery rhyme about the little girl with a curl in the middle of her forehead.When she was good she was very, very, good and when she was bad she was horrid.
My husband has been with BT for many years. We now have fibre broadband and all was well until his death in early February this year. I could write a book about the saga of useless phone calls, unacknowledged letters and death certificate to BT’s office in Durham.
Instead of putting the account in my name, as is reported on the Martin Lewis’s forum and BT’s own Community Forum, one ends up with a shared account, and then one gets ripped off, like with my husband’s mobile contract which should be invalid after his death, is still being added to ‘our’ bill. Even tho’ I told BT in February to remove it, today I learnt I have to give a month’s notice. Just the support one needs in a bereavement, I don’t think.read more
BT provided where Virgin could not
Reviewed on 2021-04-07T12:00:35
Recently called BT to speak with them about switching over to their broadband service,I had been massively let down by Virgin Media and needed internet ASAP having been without for a few months. I spoke to a sales advisor called Zain Fayed who was incredibly helpful and he was able to sort internet for me in only one week (something Virgin couldn't manage in about ten weeks).
An added bonus was that as we were opting for the additional EE booster hub, the moment it arrived we had broadband so it was even quicker than one week. Thank you Zain, you legend!read more
Reviewed on 2021-04-07T09:32:10
I have been waiting for BT to put in my full fibre for three months. The day had finally arrived.Open Reach turned up only to tell me that they could not drill a hole through plaster to put the wire in.
I thought it was April Fool.
This company is just shocking. I then had to wait 25 minutes to phone up and question what Open Reach can and cant do.
Open Reach are cowboys and will come up with any excuse NOT to do the work.
I have now revbooked for another 2 weeks and apparently have to drill the hole myself.
I wonder then if they will come up with another excuse, for example the wire is too long or we cant stand on ladders.
It's like the saying
It takes three men to change a lightbulb,.one to hold the ladder, one to make the tea and one to actually change it.
If you can, just avoid avoid avoid
Unfortunately it's not that easy....
I just totally despise this company ..read more
Reviewed on 2021-04-07T04:21:08
Every time you call you will get a different customer. BT as a company does not care,all they want is money and lots of it. All the products and packages are incorrectly sold.
Worst still, the ombudsman are like BT useless, so it makes for a happy marriage and explains why BT exists.
The stink from BT is from the time it had a monopoly in the UK, before it was privatised by Maggie Thatcher.
In 2 words: Arrogant and shamelessread more
After a mare with talk talk...bt sorted…
Reviewed on 2021-04-06T19:47:41
After a mare with talk talk...bt sorted a smooth transfer to them!
Im very happy...they are A1!