Review (March 2024)

Choose your location and shop burberry.com for innovative menswear and womenswear. discover luxury outerwear, leather bags, cashmere scarves, beauty and more.

3.6B

Estimated Revenue

4.71M

Website Visitors

1.7/5

Trustpilot Score

What do we know about Burberry?

Estimated Revenue (2020)

$3.6B

Total Employees

8000

Founded

1856

Industry

Luxury Goods Jewelry

About

Burberry: Choose your location and shop Burberry.com for innovative menswear and womenswear. Discover luxury outerwear, leather bags, cashmere scarves, beauty and more.

Social Links

Alexa Ranking: 3525

What is Burberry's Revenue?

Burberry's estimated revenue for 2023 is $3.6B.

What does Burberry do?

Founded in 1856, Burberry today remains a quintessentially British brand, with a closely connected, creative thinking culture at its heart. Burberry believes that to be a great brand it must also be a great company and constantly leverages the energy of its culture. Headquartered in London, the brand has built a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

What are the monthly traffic metrics for Burberry?

6/mo Traffic Growth

60.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

2.6Mins

Bounce Rate

41%

How fast is Burberry growing?

Burberry has grown by 32.3% in the last 6 months according to SimilarWeb.

How do people interact with Burberry?

Last month, Burberry received 5M visitors who spent an average of 2.6 minutes on the website and visited 4.0 different pages per session. Overall, 41% of people bounce on the first visit.

How do people find Burberry?

883.5k people (19%) visit Burberry directly. 3.4M (72%) people search for them in Google. Whereas, 127.8k (3%) discover Burberry through Facebook, Reddit, and YouTube. 34.3k (1%) visitors come from Burberry's email newsletters. Finally, 205.6k (4.4%) people come from affiliates and or paid referrals.

Who uses Burberry?

Burberry's top market is the United States and they receive 1.7M (36.7%) people.
Then the 2nd is United Kingdom with 468.7k (9.9%).
The 3rd is is China with 265.7k (5.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Burberry's ads on Google?

Google Ads

BURBERRY® Official Store - Discover The World Of Burberry

https://us.burberry.com/

The New Collection Is Now Available At Burberry.com. Shop The Latest Arrivals Today. Explore Runway Styles & Signature Pieces When You Shop Online Today.

BURBERRY® Official Store - Discover The World Of Burberry

https://us.burberry.com/

The New Collection Is Now Available At Burberry.com. Shop The Latest Arrivals Today. Explore Runway Styles & Signature Pieces When You Shop Online Today. Free Shipping. New Collection Available. Sustainable Packaging. Complimentary Returns.

Burberry Spring/Summer 2019 | Explore the new collection‎

https://us.burberry.com/

Shop Riccardo Tisci's debut runway collection for Burberry, available online now. Complimentary Shipping. Collect in Store. New Collection Available. Complimentary Returns. The Iconic British Brand. Types: Trench Coats, Cashmere Scarves, The Belt Bag, The

Wallets | Men’s Small Leather Goods | Burberry Official

https://us.burberry.com/mens-wallets/

The New Collection Is Now Available At Burberry.Com. Shop The Latest Runway Show Designed By Riccardo Tisci. New Collection Available. The Iconic British Brand. Free Shipping. Complimentary Returns. Types: Trench Coats, Cashmere Scarves, The Belt Bag.

Keyword: mens wallets

Wallets | Men’s Small Leather Goods | Burberry Official

https://us.burberry.com/mens-wallets/

The New Collection Is Now Available At Burberry.Com. Shop The Latest Runway Show Designed By Riccardo Tisci. The Iconic British Brand. New Collection Available. Complimentary Returns. Free Shipping. Types: Trench Coats, Cashmere Scarves.

What do Burberry's customers say about them?

Review Score

1.7/5

Total Reviews

219

Info

Burberry Service
5 Star
10.0%
4 Star
10.0%
3 Star
5.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Lily Struthers

My boyfriend ordered me a £1400 coat…

Reviewed on 2022-01-07T13:01:14.000Z

My boyfriend ordered me a £1400 coat way before Xmas. UPS said they delivered it, when they hadn’t,so Xmas day had nothing to open, and then they told us the coat wasn’t available anymore. Picked a different coat which wasn’t as lovely as the one I wanted, and they’ve sent me a xs, when the coat I ordered was medium. Can’t even fit it on and the box it came in is ripped-like it’s been opened before.So after feeling deflated I don’t fit in a xs, it’s also a tattered box and disappointing customer service really. You basically ruined my Christmas. Thanks
read more
Yasmin

Delivery delayed

Reviewed on 2022-01-06T20:12:59.000Z

My boyfriend bought me my dream gift from Burberry and we were both very excited.When he bought it,he received an email informing that it would be delivered on the 04/01/2022. On the 4th, he received another email informing that they changed the delivery date to 05/01/2022. In order to receive the gift, he did not go to work, he waited the whole day and did not receive it.He decided to contact Burberry to ask where the parcel was and they informed him that the street name had a letter wrong and because of that the delivery was not possible (even if you search for the 'wrong' street address, it shows you the correct address). Also, Burberry had the correct post code and house number.Nobody tried to contact him to ask to confirm the address.All the 'magic' of purchasing a very expensive Burberry gift is lost and now we are only feeling sad and deceived with Burberry and UPS customer services.
read more
Gary

Sent a replacement item after UPS lost it

Reviewed on 2021-12-23T19:15:30.000Z

I purchased 2 items in the same order but they sent them separately for some reason.They could have easily fit in the same box so I have to mark them down for that.Strange thing is one of the parcels actually went missing because of UPS. I contacted Burberry customer service who could see that the parcel was probably lost so they sent out a replacement item for me. Good customer service there making up for UPS' mistake.
read more
Dima Esua

Awful customer service

Reviewed on 2021-12-16T16:19:24.000Z

I made an order and immediately asked the customer service to change the address.Nobody told me that it is not possible to make amendments.They said that it might take extra 3 days, which is okay. After 2 weeks I asked about my order, and this time they said that it might take extra 3-5 days. And nobody can tell me when I will receive my order. They were just saying that it is my fault that it’s taking that long and I should wait. But still they were always giving me different estimations. I don’t think it’s a service Burberry should have. Of course I am not satisfied at all, cause I don’t need this goods anymore. It was supposed to be a gift.Almost 20 days and I dont even know where my package is.Awful service, awful system. Even Aliexpress works better, and you with your high prices can't even change the shipping address. What century do you live? Burberry, never again
read more
Salahudeen

Disgusting

Reviewed on 2021-12-14T17:21:45.000Z

Worst online shopping experience I've had. The customer service is the worst i've seen and they straightup ignore you.I normally shop at luxury retailers and I can guarantee you that you should avoid Burberry at all costs!
read more
Montse Domenech Delaney

TERRIBLE QUALITY AND NO AFTER SALES SERVICE

Reviewed on 2021-12-05T19:22:55.000Z

BOGUS BRANDI bought a 600 pound back pack, which after 3 months had disintegrated on the inside,the pocket zip, and the bottom. When I went to the store they said that because it was bought in UK I should take it there, et, it was difficult from another country, etc. Covid arrived: I went back last June and they said that the warranty had passed (by 2 months) and nothing could be done, no apologies, no refund, no exchange, NOTHING. After much insisting they said they would send it to Italy, they called me after 2 weeks and said the warranty had passed and the factory would not be doing anything, no repairing, nothing. NOTHING.My children have had Easpack bags which cost 30 pounds and lasted more than 10 years.If they want to overcharge the least they can do is either have good quality, or at least, good repairs.The worst is the service. All other brands with that pricing offer an after sales service which Burberry doesn't.
read more
Shaun Hall

lovely boots

Reviewed on 2021-11-25T12:47:06.000Z

lovely boots. I looked for them everywhere in the shops and could not find them. In the end had to buy them online without having seen them in real life.I prefer to try shoes before I order online.
read more
Ryan

Absolutely ridiculous brand!

Reviewed on 2021-11-21T14:54:03.000Z

Absolutely ridiculous brand. First of all, the quality is just a joke. Bought a bag and the leather peeled after just one use!Contacted customer service and they said it is normal wear and tear! Then, I pressed and they said they will look into it, but only if I bought it from Burberry directly or from an official reseller. I bought it from a reputable website, not from someone on eBay. Customer service informed me they could not do anything about it. Ridiculous policy, especially since the issue is the quality (or lack of) of the product. They could have taken a look to authenticate the product but no… they refused to even take a look at it. I have actually bought several bags from Burberry before this and I have always taken good care of them. But never again! And I would never recommend this brand to anyone. Absolutely ridiculous policies and horrendous product quality!
read more

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