Review (April 2024)
Tous nos magasins sont ouverts sauf ceux situés dans les grands centres commerciaux.
14.95M
Estimated Revenue
1.3/5
Trustpilot Score
What do we know about Darty?
What is Darty's Revenue?
Darty's estimated revenue for 2023 is $14.95M.
What does Darty do?
The Darty Group is one of Europe's largest electrical retailers, operating on the bespoke "Best price, Best choice, Best service" model, supported by clear objectives that sustain our commercial concept: - Mid-size stores covering all price points with assisted sales - Price matching - Differentiated service, with best customer care throughout product life - Paid for services to provide global solutions for our customers - Cross-channel web development to answer cross-channel customer behaviours -Centralised back offices to leverage existing infrastructures across channels BEST PRICE We aim to offer our customers guaranteed low prices every day, in every market we operate in. We constantly check our main competitors' prices and we will happily refund any difference should a customer find the same item at a lower price elsewhere. BEST CHOICE Our philosophy is to give our customers the widest choice of ranges and products to meet their own individual needs. Our sourcing teams are dedicated to buying products from across the globe, ranging from price entry to premium brands. BEST SERVICE As a specialist electrical retailer, we can differentiate our offer from our competitors by offering a total customer service package before, during and after the sale. Our goal is to ensure that our sales staff are helpful and knowledgeable, supported by an efficient home delivery and after-sales service network.
What do Darty's customers say about them?
Review Score
1.3/5
Total Reviews
4250
Info
Darty5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
Mr david smallwood
How to treat someone recently widowed
Reviewed on 2021-04-14T08:10:34
Just tried to help a recently widowed lady who speaks little french to get her Electrolux washing machine fixed.She already had the service engineer to try to fix it late last year but the problem returned. She tried to get them to come again without success. We rang on the second of April and she was given a time on the following Friday. Darty in the morning and tried to cancel the meeting, by this time she was in bits and they finally came in the evening and told her they couldn't do anything without a spare part and would come the Friday coming. They have now rung her again and told her they can't come as they haven't got the spare. For an Electrolux machine only a few years old this is unbelievable.
She has been paying 9.99 euros monthly for this service!!!
Don't go anywhere near Darty, unless you want this level of service.
read more
HM
Avoid Darty
Reviewed on 2021-04-09T08:57:22
Please, avoid Darty. What a nightmare. I bought a small kitchen through Darty (but in fact through Marktplace).We were surprised to see that the size of the furniture received is different from the one described on their web site. We asked them to take it back and we were shocked to learn that we have to send it back and to Poland (at a cost of approximatly 45% of the kitchen price) even though we bought the product in France
read more
Myriam Dami
I bought a phone from Mecolorful
Reviewed on 2021-03-29T09:18:25
I bought a phone from Mecolorful, their partner. The phone had a lot of problems. I sent back the phone.I called them 1000 times with a premium rate number. Each time I got the same answer. They have really a very bad customer service I mean "Market Place".I got my reimbursement 5 months later!
AVOID MECOLORFUL WITH DARTY.
If you want to buy something, just buy it directly from DARTY! not their partners.
read more
James Dean Brown
Total fail
Reviewed on 2021-02-15T16:59:48
It happened twice within three months: I ordered a simple audio cable, first one to be delivered by Zoomici,second by Alpexe. Product reportedly sent with the possibility of tracking but no tracking number given. Product never arrived. Positive: instant reimbursement. But thanks, never again. Darty offers a service they can't handle, they are completely. incompetent. Oh, and once you registered online you can't pay with another credit card than the one connected to the registered name.
read more
Angelika
I thought it could not get worse, but it can. First, they don’t show up to repair “one of the best” (and most expensive) dryers. Then they come, but hey -a part missing. “Delivered in a week”. You cll
Reviewed on 2021-02-08T09:26:21
I thought it could not get worse. But it can. Another 2 months in still the dryer is notr
First, they don’t show up to repair “one of the best” (and most expensive) dryers. Then they come, but hey -a part missing. “Delivered in a week”. You call a week in “we will call you back”. Its 2 months now, the dryer is not repaired and I am spending my time on hotlines.
To be avoided
read more
Stefan
Bad and unfair company
Reviewed on 2021-02-04T18:56:42
They’re not going to take any responsibility for the product they’ve sold. I’ll never ever buy anythingfrom them the phone I bought did not work properly.
read more
Mo Campbell
Totally dishonest delivery dates
Reviewed on 2021-02-04T10:38:57
Totally dishonest delivery dates
BJ0
c'est super
Reviewed on 2021-01-25T09:07:37
c'est super, Darty
You May Also Find These Company Reviews Interesting