Very poor customer service.
Reviewed on 2021-04-15T18:49:39
I ordered a bottle of Oribe shampoo which arrived without a wrapper and without a seal on the bottle.It was obvious that the bottle had been opened and returned. Okay, that's bad. But when I tried to reach customer service at the Dermstore, no answer. No returned call. No clear explanation about a refund. Really shoddy. I won't order from them again.read more
Reviewed on 2021-04-14T15:26:26
READ THE REVIEWS!!! This company is stealing from it's consumers. When you call them on it they stop taking your calls,hang up on you, send you to a message that says the number you are calling in unavailable. They owe me over $80, it is actual theft, I am amazed that are getting away with this. Seriously do not give them your money!!read more
They auto-enroll you in subscriptions…
Reviewed on 2021-04-12T19:17:14
They auto-enroll you in subscriptions when you buy anything and then don't notify you of the next shipment until it's too late to cancel it.I planned to return it, but now the order is lost in the mail and they are offering me store credit or a replacement. Just the worst. The cream I ordered is $130 cream that will last 6 months, but they took $130 from my credit card for the second month in a row, which is a lot of money. Terrible service, shady.read more
Reviewed on 2021-04-08T15:31:13
My experience with Dermstore was extremely frustrating. I will never order from this company again.Like other customers, I have not been able to get a refund for an item I had returned. Ridiculous excuses and customer service. I had to inquire at least 5 times about my return which had been received but not processed correctly. I waited three weeks until I reached out and the same day they promised to issue a store credit a new order was created and shipped to my house without me authorizing it. I had to deal with returning the item a second time, delaying the process another month. After writing to CS twice it was promised to forward my request to management within 48 hours. 1 week later I reached out again after not hearing anything and it was said they had neither received the return nor was not in the system. Fraudulent company and incompetent customer service.read more
Reviewed on 2021-04-06T17:49:02
Being an Esthetician, I trust this site for professional skincare & have been using it for years.
I will not shop from Dermstore anymore
Reviewed on 2021-04-03T21:50:27
I will not shop from Dermstore anymore. I was a customer for years while living in NYC but I recently moved to Miami and have had non-stop issues.Starting with my second order to my new Miami address, Dermstore says they can't ship to my address (despite having done so once before). Orders are also taking forever to ship out, and have been cancelled by Dermstore without explanation. When calling customer service to check on the issue they give some ambiguous explanation saying there is an issue with the shipping address (it's a residential condo building and I receive packages from other companies all the time). Customer service generally has become super slow and once a year they have a warehouse review that holds orders for one month+. Going to try a different online skin store.read more
Horrible user experience, never received my order
Reviewed on 2021-03-27T19:07:14
Ordered a product with 2-day shipping. 2 weeks later - I haven't received anything,the order is still in the "New"status. Tried to contact their support, called literally 20 times, almost always was disconnected or redirected to an answering machine. Was able to speak with an operator a couple of times, the first one listened to what I said, and she tried to explain that (they weren't sure about the correctness of my address - although I double-checked it when I was placing the order. Even with that - I never received an email or a call from them asking to verify the address - and I received 15 spam/advertising emails from them within the same period of time! ) then the operator asked to wait and then disconnected after 10 min of waiting. Called many more times - couldn't connect to anyone again. Sometimes it sounds like someone is picking up the phone (I hear some background noise in their room) - and then complete silence.
Finally, someone picked up the phone and I was finally able to cancel the order.
Horrible user experience, I don't recommend using this site to anyone.read more
Wish I had read these reviews..
Reviewed on 2021-03-26T14:50:27
Wish I had read these reviews... Very similar experience. I placed an order March 10.I've spoken three times with customer service to confirm my address / identity and discovered that though they assured me the order shipped, it never did. They promised expedited shipping. It didn't ship. Then it was cancelled over two weeks later-- NEVER SHIPPED. So much for trying to make purchases outside of Amazon. This company is not reliable or competent. Their response to questions about my cancelled order was that it did not meet security requirements and they cannot discuss beyond that. What does that mean? I am mostly frustrated that they wasted two weeks of my time calling and contacting them by email before they decided the order did not meet security requirements. Don't waste your time here-- there are better companies to support.read more