Reviewed on 2021-03-22T23:42:41
Don't use DigitalOcean, I don't recommend it for sensitive or production environments. Today in a strange way,being almost two months old, they have blocked my account, mentioning that it was for "Atypical Activity". The logical thing would be that they will mention that "Atypical Activity" was presented because it only had websites and the mail service that I tried so hard to remove from the blacklist because practically all the DO's ASN is blacklisted. The worst of the case is that I have clients who are going to look for me at home to burn me alive and DigitalOcean has the luxury of responding every 6 hours with a super mega generic response that seems taken from a draft with just the typical name change (Yes, that's exactly what you see even here, the same answer but with a different name).
Surely the menso comes to tell me by answering this comment to open a support ticket mentioning the incident. Know? I have almost 15 fuck1ng days waiting for a ticket to be answered and there it is still, waiting for them to answer it, or... that I ended up answering a bot with the most generic answer you will find on the internet.
Anyway, I do not recommend DigitalOcean at all. Vultr offers better service and technical support if they are people and they respond much faster.read more
Reviewed on 2021-03-20T19:05:29
They locked the account that I've just created. They first charge you and then lock your account.I don't need their stupid service. There are a lot of other providers who really cares about their customers.read more
Hosting criminals in a plain sight
Reviewed on 2021-03-20T08:15:54
It came out that DigitalOcean is a hoster behind some of the notorious criminal websites dedicated to software piracy,including ninjaload.com.
The legal/copyright contact at DigitalOcean was notified multiple times but left the notices of copyright infringement with no answer which is in a breach of the European Copyright Law which prescribes the service provider to act swiftly upon receiving such notices.
This effectively renders DigitalOcean an infringer themselves and opens them for a costly lawsuit - the rout we are likely to take.
Avoid this hoster at any cost if you don't want to share the server with criminals.read more
Reviewed on 2021-03-18T15:17:48
Awesome hosting company. Very competitive pricing. Support could be sometimes faster!
To all the people who give 4-5*…
Reviewed on 2021-03-17T15:56:37
To all the people who give 4-5* reviews,
I get you, I would have been in the same corner until rather recently,now I wish I could go back in time and stop myself from wasting all that energy and resources on DO.
After years of spending tens of thousands of dollars on their services we just woke up with our account blocked for no given reason and have no way of finding out what happened or why it was blocked.
I assume it's because of the awful job they do keeping track of who's using their resources at each particular time as on more than one occasion it happened for us to receive complaints which should have gone to another one of their users' but unfortunately there's noone to talk to on their side about it.
I would say their support department is terrible, but that would imply that they have one, don't expect to be able to ever talk to anything other than an auto-reply bot.
To give you an example of what you can expect after years of doing business with them:
---Their message:
Hi there,
We've deemed the activities on the account are in violation of the DigitalOcean user agreement, and your account has been locked and disabled as a result. In ten days, your account will be terminated and your data will be permanently deleted. If you feel it is an error, please reply to this email.
Regards,
Security Operations Center
DigitalOcean
---Our reply:
Hello,
We think you may have wrongfully blocked our account. We had this account for several years without any issues, we hadn't changed what we do with it in the meantime and we cannot find anything in the User's Agreement we would be in violation of. Additionally we received several times in the past messages from you informing us of incidents (e.g. phisihing, pirated content, and such) which you have wrongfully misattributed to us event though the droplets you mentioned in them were already destroyed and no longer associated with our account at that time. We think the same error might have happened again today. Could you please double-check and let us know exactly what the problem was?
---Their response to our reply:
Hi there,
We've deemed the activities on the account are in violation of the DigitalOcean user agreement, and your account has been locked and disabled as a result. In ten days, your account will be terminated and your data will be permanently deleted. If you feel it is an error, please reply to this email.
Regards,
Security Operations Center
DigitalOceanHello,
---
So that's our personal experience with Digital Ocean. We used it for several years and were pleased with it (except some minor interruptions to their services and the fact that we never once got to talk to something that wasn't a chatbot) but if this the way they treat their customers we definitely can't recommend it, so if you wish to give it try good luck (you're definitely going to need it)
PS. And yes, I do expect their little chatbot to auto-reply below this review about how willing their non-existent support department is to further investigate the issue with us.read more
So this guy Umer from digitalocean got…
Reviewed on 2021-03-15T12:46:04
So this guy Umer from digitalocean got offended and stopped my services saying i was abusing them just because i wrote him a little bit of a hard message and he got offended.Nice support they are very toxic and rude don't use them don't waste your money on them.read more
DO works perfectly so far.
Reviewed on 2021-03-14T21:39:58
DO works perfectly so far.
They provide fast vps and they have very useful features for free.
HoweverI'm concerned that they close accounts for no reason and that is pretty scary.read more
If it was possiple to leave them
Reviewed on 2021-03-11T22:42:43
Actually their servers and system are good.... but if you want to close your services a project a team,or delete your account, it is getting impossible.
You need to delete services you can not find. Delete teams that you can not because they use resources you can not disable, and a team need to have an owner.... even if you want to delete it, what a joke!. So it is biting your tail and you end up paying minor amounts every month because it is impossible to disable a service.
Support "can not", read will not help you, they want to keep you in this endless loop.
I guess my next step is to report them for holding my personal data hostage according to the GDPR law.read more