Review (April 2024)

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. sign up for a free trial today!

145k

Estimated Revenue

23.68M

Website Visitors

3/5

Trustpilot Score

What do we know about NS. Baumsteiger Consulting?

Estimated Revenue (2020)

$145k

Total Employees

1

Founded

2004

Industry

Information Technology And Services

About

NS. Baumsteiger Consulting:

Social Links

Alexa Ranking: 3010

What is NS. Baumsteiger Consulting's Revenue?

NS. Baumsteiger Consulting's estimated revenue for 2023 is $145k.

What does NS. Baumsteiger Consulting do?

Independent IT Consulting in the SF Bay Area since 2004 Services Provided: • Installation & ongoing maintenance of network and personal computer hardware and software; • Managed IT Solutions - upkeep of web, e-mail, file and Windows Servers; • 24/7 workstation and server monitoring and analysis; • Online ticketing system & customer portal; • Network Architecture and Topograpy Design and Troubleshooting; • Cloud Computing Conversions; • Troubleshooting hardware and software issues on-site and remotely; • Installation & maintenance of telecom systems; • Strategic Consulting - IT programs for small & large companies; • Installation & Maintenance of Telephony systems; • Back up & Disaster Recovery We specialize in servicing Financial Services companies of all sizes, with a special understanding of SEC & FINRA compliance-related computing challenges.

What are the monthly traffic metrics for Freshdesk?

6/mo Traffic Growth

10.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

24M

Time on Site

8.9Mins

Bounce Rate

50%

How fast is Freshdesk growing?

Freshdesk has grown by -5.7% in the last 6 months according to SimilarWeb.

How do people interact with Freshdesk?

Last month, Freshdesk received 24M visitors who spent an average of 8.9 minutes on the website and visited 6.0 different pages per session. Overall, 50% of people bounce on the first visit.

How do people find Freshdesk?

15.7M people (66%) visit Freshdesk directly. 3.2M (14%) people search for them in Google. Whereas, 486.5k (2%) discover Freshdesk through Facebook, Reddit, and YouTube. 955.8k (4%) visitors come from Freshdesk's email newsletters. Finally, 193.8k (0.8%) people come from affiliates and or paid referrals.

Who uses Freshdesk?

Freshdesk's top market is the United States and they receive 6.2M (26.2%) people.
Then the 2nd is India with 2.4M (9.9%).
The 3rd is is United Kingdom with 1.7M (7.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Freshdesk's ads on Google?

Google Ads

Freshdesk™ Official WebSite - Customer Support Software‎

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Ticketing System - Voted #1 Helpdesk System

https://freshdesk.com/support-ticketing

Ticketing, Chat, Phone, Kbase & much more. Try the all New Freshdesk Today! Cost effective. Scalable. Zero Training needed. Intuitive UI. Free Email Support. ISO 27001 &SOC2 certified.

Helpdesk Support Software - Best In Class Ticketing System‎

https://freshdesk.com/helpdesk-software

Ticketing, Chat, Phone, Kbase & much more. Try the all New Freshdesk Today! Types: Web-based, SaaS, SMBs, Enterprise Services: Integrated Live Chat, Customer Support, Robust Ticketing, Gamification

Freshdesk Helpdesk Software | Loved By 150,000+ Businesses.‎

https://freshdesk.com/customer-support-software

Say Goodbye To All Your Helpdesk Nightmares With Freshdesk! Signup Today. Services: Integrated Live Chat, Customer Support, Robust Ticketing, Gamification Types: Web-based, SaaS, SMBs, Enterprise

What do Freshdesk's customers say about them?

Review Score

3/5

Total Reviews

162

Info

Freshdesk

[email protected]

+1 (866) 832-3090

San Francisco

5 Star
10.0%
4 Star
0.0%
3 Star
10.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
John Terrence

Horrendous billing practices

Reviewed on 2021-03-11T15:07:18

Horrendous billing practices. Borderline criminal with the inability to get in contact with a billing support person and their recurring billing creating massive problems.Echoing some of the reviews I read here and wish I had found them before using this service. We had to fight them through our credit card company. Avoid this company completely and you'll be glad you did.
read more
Michael Craig

Software is ok, Customer Support is worst I've experienced.

Reviewed on 2021-02-22T09:16:51

Software is good but its buggy, and slow as hell. But what really takes the cake is the companies inability to provided support.My account got suspended, and i've been unable to get access to all my emails and reply to my customers, i've updated my credit card with new details, i've phone multiple times. The calls are answered from India and are using cheap VOIP phones so it's nearly impossible to clearly here the agent on the other end, and the agents have no ability to actually help. For hours i've been trying to contact via email and calls, they keep closing the tickets, meanwhile i'm unable to answer any of my customers emails. For a support software you would think their ability to offer support would be second to none. Don't use is my recommendation.
read more
Donna Garratty

Dreadful service

Reviewed on 2021-02-15T12:23:55

Dreadful service. Ticket after ticket after ticket and that was to just get started!I gave up and asked for a refund of my £300. I'm still waiting. Each time I email asking for the refund or details of their complaints procedure - I get another ticket but no response otherwise. I eventually went to Hubspot and their free version of their CRM is perfect for what I need.
read more
threeeven software

Horrible customer service

Reviewed on 2021-02-09T04:49:07

Horrible customer service. Tons of tutorials devoid of any real substance. Half functioning features.Absolute waste of time.
read more
Michael C.

The worst customer service ever

Reviewed on 2021-01-04T15:20:54

The worst customer service ever. This company refuses to exchange a product that arrived much too small.Buyer beware.
read more
Edouard Alexandre

Horrible customer support !

Reviewed on 2020-12-15T12:42:17

Horrible customer support ! Stay as far as you can from Freshdesk, the customer service is one of theworst one I have experienced.. We have been getting issues with our billing for more than 2 months now, no one bothers to reply to our tickets...
read more
Mike K

Freshdesk is ok

Reviewed on 2020-11-18T10:58:46

It is an ok product, not as good as zendesk or help scout. Support is so so.
Autoimportservice com

WORST customer service ever

Reviewed on 2020-11-13T18:23:48

WORST customer service ever. Dont do it. After 3 months of subscription Im still waiting to get onboarded.They develop software for an amazing customer experience... Haha what a joke! Oh and dont forget that they keep charging the card...
read more

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