Review (March 2024)

Building tech that works for everyone, making it easy for it, customer service, sales, marketers and hr to do their job and delight their customers.

125M

Estimated Revenue

1.68M

Website Visitors

4.2/5

Trustpilot Score

What do we know about Freshworks?

Estimated Revenue (2020)

$125M

Total Funding

$335M

Total Employees

4200

Founded

2010

Industry

Information Technology And Services

Last Funding Date

Other Jan 2020

Location

San Mateo, United States

About

Freshworks: Customer success software to prevent churn, increase expansion, and strengthen customer relationships. Freshsuccess enables Customer Success professionals to understand customer health, proactively address risks, and streamline customer workflows and reporting.

Social Links

Alexa Ranking: 20941

What is Freshworks's Revenue?

Freshworks's estimated revenue for 2023 is $125M.

What does Freshworks do?

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use, and offer quick returns on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.

What are the monthly traffic metrics for Freshworks?

6/mo Traffic Growth

18.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

2M

Time on Site

1.9Mins

Bounce Rate

61%

How fast is Freshworks growing?

Freshworks has grown by -11.2% in the last 6 months according to SimilarWeb.

How do people interact with Freshworks?

Last month, Freshworks received 2M visitors who spent an average of 1.9 minutes on the website and visited 2.0 different pages per session. Overall, 61% of people bounce on the first visit.

How do people find Freshworks?

493.4k people (29%) visit Freshworks directly. 545.7k (32%) people search for them in Google. Whereas, 37.5k (2%) discover Freshworks through Facebook, Reddit, and YouTube. 39.5k (2%) visitors come from Freshworks's email newsletters. Finally, 4.9k (0.3%) people come from affiliates and or paid referrals.

Who uses Freshworks?

Freshworks's top market is the United States and they receive 458.5k (27.3%) people.
Then the 2nd is India with 306.3k (18.2%).
The 3rd is is United Kingdom with 101.2k (6.0%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Freshworks's ads on Google?

Google Ads

Freshworks™ Official Site - Refreshing Business Software‎

https://www.freshworks.com/

A Feature Packed Product Suite for Businesses of All Sizes. Get Started! Beautiful Solutions · Engage & Delight · Sales & Support Solutions · Cloud-Based Brands: Freshdesk, Freshservice, Freshsales, Freshcaller

Freshworks CRM vs The Others | Pricing Starts From $0‎

https://www.freshworks.com/freshsales-crm/pipedrive-alternative/

AI-Based Lead Scoring, Integrated Phone, Email Management And More. Start Trial! Your Sales Force Needs A Better CRM.Try Freshsales For Free; Upgrade As You Grow. Scalable.

Freshsales vs The Others - More Insights, Less Clutter - freshworks.com‎

https://www.freshworks.com/freshsales-crm/compare-crm/insightly-alternative/

Everything You Need To Start Selling Faster. Start Your 30-Day Free Trial. Types: Sales Campaigns, Workflow Automations, Lead Scoring, Pipeline Management, Custom Reports

CRM Software | Full Fledged CRM from $0 | freshworks.com‎

https://www.freshworks.com/freshsales-crm/lp/crm-software/

AI-Based Lead Scoring, Integrated Phone, Email Management And More. Start Trial! Free 24/7 Support · Multichannel · A Product by Freshworks · Cloud-Based · Scalable Types: Sales Campaigns, Workflow Automations, Lead Scoring, Pipeline Management, Custom Re

CRM Software | Full Fledged CRM from $0 | freshworks.com‎

https://www.freshworks.com/freshsales-crm/crm-software/

AI-Based Lead Scoring, Integrated Phone, Email Management And More. Start Trial! Multichannel. Free 24/7 Support. Scalable. Cloud-Based. A Product by Freshworks.

What do Freshworks's customers say about them?

Review Score

4.2/5

Total Reviews

35

Info

Freshsales CRM
5 Star
70.0%
4 Star
20.0%
3 Star
5.0%
2 Star
0.0%
1 Star
5.0%
Read reviews that mention
Anonymous

Confused as to how anyone rated this…

Reviewed on 2021-03-24T20:34:41

Confused as to how anyone rated this system five stars. It is awful
Michael Gibson

Freshworks is with us for the long haul

Reviewed on 2021-03-10T19:54:46

After trying multiple CRMs over the last 4 years, it looks like Freshworks has settled in for the long haul.Our team has grown from 5 to 18 in the last 2 years and will double again this year, and Freshworks has kept pace easily. It is a CRM that works well for micro businesses but can grow with you. We use the ticketing system in FreshDesk for potential customers and it is running well. This provides good visibility for Sales but tasks go straight to our Design/Support team. Meanwhile, FreshSales has been adaptable to our processes and very useful to Sales. This is critical for any CRM. Sales keep details up to date because it helps them. There just happens to be useful customer information all there for the rest of the team and for management. No double keying or extra work for the sake of some report. For the Sales team, their Dashboard with activites and tasks, the filters, custom fields and saved views are almost all they need. It is working very well. The only weakness is Reporting Dashboards and how it handles and tracks some Sales metrics. However, we found an easy and inexpensive reporting tool recommended by Fresh so we think that will be enough. I would rather a useful tool for sales and management reporting suffer a bit than the reverse. Pretty CRMs without much practical use for Sales people are my pet hate. We have only just begun to utilise all the options and automations available. I am confident as soon as we think of a process we want, Fresh has a good chance of handling it.
read more
José Moreno

Freshsales Technical Support

Reviewed on 2021-03-03T18:28:51

Freshsales tech support is first-class. They go above and beyond to answer questions from customers and users.They take their time to problem solve and do not cut any corners.
read more
Paulo Avila

I'm happy bro

Reviewed on 2021-03-03T16:04:54

I'm happy with the support very qualified that I received, thank you so much Keerthana, Srikant,and others
read more
Pedro

Freshsales CRM has provided great…

Reviewed on 2021-03-03T15:28:31

Freshsales CRM has provided great clarity into our sales process since it allows us to follow up very close each step in our commercial funnel,have great communication with customers since we have all organizations, contacts and deals information in one place. Really recommended if you want to have full control into your funnel!
read more
Abbey

Great Support

Reviewed on 2021-03-03T15:13:21

The FreshSales team are always on hand to provide amazing customer service and support in all areas.The CRM as a whole is a great system with much adaptivity to it, I'm so grateful for all the support the whole team provide on a daily basis - everyone is so friendly and knowledgeable. I would recommend this CRM due to its personalisation, user-friendly view and amazing employees who are always on hand.
read more
Ebrar Haider

It's amazing Lead management system…

Reviewed on 2021-03-03T14:48:34

It's amazing Lead management system where I can update my contacts with all the given activity,I can store the leads and change it to different deal stage. Great job to the person who created it. Cheers
read more
Kyle Chiki

FreshSales Workflows and Automation

Reviewed on 2021-03-03T14:32:46

FreshSales has provided the ability to automate our communication with our prospects and current customers.We set up a workflow that sends emails based on specific interactions with our company to help move them along our sales funnel. Saves us a lot of manual work.
read more

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