Review (March 2024)

Grab is southeast asia’s leading superapp. it provides everyday services like deliveries, mobility, financial services, and more.

260M

Estimated Revenue

12.32M

Website Visitors

1.7/5

Trustpilot Score

What do we know about Grab?

Estimated Revenue (2020)

$260M

Total Funding

$11.94B

Total Employees

34000

Founded

2012

Industry

Information Technology And Services

Last Funding Date

Venture (Round not Specified) Feb 2021

Location

Singapore, Singapore

About

Grab: Ride with GrabCar, your reliable private hire car-hailing service. Arrive at your destination fast and safe in the car of your choice. Find out more here.

Social Links

Alexa Ranking: 38749

What is Grab's Revenue?

Grab's estimated revenue for 2023 is $260M.

What does Grab do?

Grab is Southeast Asia's leading super app - providing transportation, logistics and financial services. We aim to solve key problems in the region and improve the lives of millions through technology. Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users. If you share our mission of Driving Southeast Forward, apply to be part of the team today!

What are the monthly traffic metrics for Grab?

6/mo Traffic Growth

-15.80%

All Time Traffic Growth

Create Free Account

Monthly Hits

12M

Time on Site

3.2Mins

Bounce Rate

56%

How fast is Grab growing?

Grab has grown by -29.0% in the last 6 months according to SimilarWeb.

How do people interact with Grab?

Last month, Grab received 12M visitors who spent an average of 3.2 minutes on the website and visited 2.0 different pages per session. Overall, 56% of people bounce on the first visit.

How do people find Grab?

5.1M people (41%) visit Grab directly. 5.4M (44%) people search for them in Google. Whereas, 763.8k (6%) discover Grab through Facebook, Reddit, and YouTube. 264.3k (2%) visitors come from Grab's email newsletters. Finally, 247.1k (2.0%) people come from affiliates and or paid referrals.

Who uses Grab?

Grab's top market is the Malaysia and they receive 2.5M (20.0%) people.
Then the 2nd is Singapore with 2.3M (19.0%).
The 3rd is is Philippines with 2M (16.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Grab's ads on Google?

Google Ads

Give the Gift of Grab - Send A Practical And Fun Gift - grab.com

https://gifts.grab.com/th/

They Make Special & Unique Gifts For Your Loved Ones Or Customers. Buy Online Now! Download Our Mobile App. Find A Location. All-In-One Platform. Highlights: Help Centre Available, Mobile App Available, All-In-One Platform.

Festive Grab Gift Cards

https://gifts.grab.com/th/

Available In Variety Of Designs. Choose Between Food, Ride & Mart Vouchers. Buy Online Now. Download Our Mobile App. Browse Services. All-In-One Platform. Highlights: Help Center Available, App Available, We Serve In Multiple Locations.

Keyword: gift card thailand

Send Parcel With Ninja on Grab - Flat Fee P150 for Provincial

https://www.grab.com/ph/blog/ninjaongrab/

Delivery to any province in the PH is available on your Grab app, powered by Ninja Van. Doorstep Pick-up. Real time tracking. Types: Affordable Pricing, Real time tracking.

Singapore best online grocery - Order from 1000+ stores

https://www.grab.com/sg/mart/

Singapore's best groceries delivery. Deliver immediately or up to 2 days later. Enjoy same-day delivery or get your groceries delivered up to 2 days later. Islandwide Delivery. Free Delivery Deals. Fast & Easy Food Delivery.

Job Opportunity in Singapore - Grab - Own the car you need - grab.com‎

https://driver.grab.com/sg_gcdaxcarcal

Turn your free time into a free car. Find out what a few hours can get you! Make extra money · Be your own boss · Meet interesting people · Recover petrol costs

What do Grab's customers say about them?

Review Score

1.7/5

Total Reviews

48

Info

Grab
5 Star
10.0%
4 Star
5.0%
3 Star
5.0%
2 Star
10.0%
1 Star
70.0%
Read reviews that mention
Nelson Gao

A bad experience with one grab driver

Reviewed on 2021-04-05T12:25:44

I booked a grabcar today. The driver came and realized I bring a 9 years old child.He asked me if I have a seat booster as he doesn't have. I don't have the booster so he cancelled the booking. That's no issue and I just call another one. He accepted my booking again and drove back to scold me with dirty words! I didn't want to quarrel with him as i had a child with me. So i just cancelled the booking. After one minute i tried to call another grabcar but he accepted it again and again. What's wrong with him?! I don't understand why grab accepts such a driver. I tried to call grab but failed again and again
read more
Sabah Kashmoola

Terrible

Reviewed on 2021-04-04T14:57:58

Terrible ! Charging for unfair situations and very bad customer service reply via mail only!
Sheryl Lim

Customer service is crap

Reviewed on 2021-03-26T02:40:16

Customer service is crap. Doesn't even bother investigating, gets the case details wrong,wrongly charging customers extra and wrongly giving drivers demerit points. Have been dragging the case out for several days now and the customer service person is just giving standard replies without doing actual investigation and also totally ignoring the 3 points I have given him.
read more
Jaya Maruthan

Feeling the pinch of Grab's sky rocketing rates!

Reviewed on 2021-03-15T11:24:07

I am a widowed senior citizen who is a regular Grab user and a Platinium customer too.I am unhappy with Grab as the price seem to be rocketing sky high. I stopped using public transport as I am unable to climb the staircase due to my knee pain. Hence, I have no choice but to take Grab both ways for work which is about 10.1 km away. I am a retired humanitarian worker who has been re-employed and I don't get paid well enough. What used to be around RM15-RM16, which was quite affordable for me, has now gone up so much and the charges sometimes can double the normal rate to RM30-RM32 just one-way trip. Evenings are the same too. So I have to spend between RM50 and RM60 a day just to get to work daily. How am I to survive like this?.. Grab has gained a monopoly of the service and there is no other taxi provider to compete with them. Hence, senior citizens like me and many others have no choice but to fork out however much the App shows. A big portion of what I earn goes on transport, and nothing much is left of my salary for other expenses?.. I kindly urge the Management of Grab to come up with special concession rates for senior citizens like me who commute daily to work. Hope someone who has the power to bring changes to the existing rates can do something to help. Thanks a lot!
read more
Catharina

Disappointed!

Reviewed on 2021-02-24T12:15:25

I've used Grab in Vietnam since November 2020. I had plenty of daily rides with them and ordered food at least once a week.Today I ordered food and the driver called me to say that he was about to deliver my order. When I wanted to check on the app where the driver was, I got a very aggressive message that my number had been suspended because of violations. I've got absolutely no idea what happened! I always paid for their services and most of the time I gave the drivers 5-star ratings.
read more
Inori

Service is good but not receptive to requests

Reviewed on 2021-02-20T13:05:07

Grabfood experience; They have a good list of restaurants available. The riders also arrive fast,but they do not listen to special requests for food. It wasn't really that much so it's fine. Though fees are kinda excessive(why should I pay more for a restaurant that's just near anyway) :: Duol raman sad kayu, pwede raman ta na malakwan, kapoy lang heh. ? Foodpanda's a better option for me.
read more
andy

Back in 2019 i had use Grabpay…

Reviewed on 2021-02-17T09:03:51

Back in 2019 i had use Grabpay service,after that 1 time payment until now couldn't use the servicethus when call the grab customer support the manager did told me i owe them RM2,when we never arrived upon driver reach they can charge us next trip RM3 upfront,however for such case they couldn't even activate back until now. Asia's worst customer service from Grab Malaysia
read more
Nicolas Laruelle

Grab saved my iPhone with all the photos of my 6-month baby

Reviewed on 2021-02-09T16:19:13

Today I accidentally lost my iPhone in a rickshaw (small taxi) in Cambodia. The driver, Mr Phal Rithy,was honest and transport my lost iPhone to the Grab office. After 30 minutes only, I was able to get back my iPhone with photos and videos of my son (baby of 6 months). Thanks to the driver (he deserves a trophy) and also, thanks to Grab Cambodia for their good management of their Driver Partners ! The security of the passengers in very important in South-East Asia. Keep going Grab!
read more

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