Review (March 2024)

10k

Estimated Revenue

10k

Website Visitors

2.1/5

Trustpilot Score

What do Grottabrand's customers say about them?

Review Score

2.1/5

Total Reviews

9

Info

Grottabrand
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
100.0%
Read reviews that mention
Valerie Couch

Don’t go near this company

Reviewed on 2021-04-18T06:43:53

Don’t go near this company. They shipped an incorrect item to me and basically ignored me for over a month while I tried to rectify the issue.It wasn’t until I called them out publicly on Facebook that they responded.
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Charles Neal

Scam... you have been warned

Reviewed on 2021-04-14T17:00:10

Don't bother.... it's a scam...
Igor Shinkevich

It’s a shame there’s no 0/5 option.

Reviewed on 2021-04-13T13:45:55

It’s a shame there’s no 0/5 option. This is literally a scam. The order didn’t arrive for 90+ days and once arrived was in pieces.A promised tracking number never provided. Customer service team is practically non existent. Only replied once with a generic message and ignored the rest. This should be taken off the face of the internet, avoid.
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Helen Trussell

Terrible

Reviewed on 2021-04-01T11:45:16

Terrible. If I could I would rate it at zero stars. The lamp I bought does not work.Many emails later they still send a standard reply that indicates they don’t actually read the messages. I could return it or they could send a replacement part or be refunded but NOTHING!
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Jacob Henson

Terrible bale customer service

Reviewed on 2021-03-28T15:04:46

Parcel arrived 4 weeks late plus it it was damaged on arrival, I spoke to the Custer we service teamregarding a refund and they have now ignored me.
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Marc Viola

Worst e-commerce experience I’ve had in…

Reviewed on 2021-03-10T21:51:09

Worst e-commerce experience I’ve had in many years. Ordered a david bust based on description from Instagram.Arrived late, poorly packaged and about a third of the size it was described. Customer service responded to my refund request 30 days later. No refund where there are ‘no defects’ Scam company selling scam products.
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Angie Noonan

Ordered a raven light for my Dads 87th…

Reviewed on 2021-02-14T10:50:34

Ordered a raven light for my Dads 87th birthday. it arrived with its beak broken and was nowhere like the description on facebook.i paid $73 and can not get any reply from website. Dont go near grottaBrand..
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Phie

Damaged Chinese copy

Reviewed on 2021-02-11T16:40:03

I bought a Raven Light Lamp, 69 $, half price on sale. The bird arrived from China after a month and was damaged - the tip of the beak was missing.It was a cheap Chinese copy. Very disappointing. I have asked to have my money back but now customer service is not responding.
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