Best CX Platform on the Market
Reviewed on 2021-03-05T18:29:49
We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs.Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including:
- Agent Experience: The MAX softphone is intuitive... really easy to use.
- Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO.
- Custom Reporting/Data Access: The custom reports may not have best visual aspects in the market, but the access to raw data is the best.
- You're assigned a TAM (Technical Account Manager) that provides support... we meet with ours weekly to discuss new functionality and open issues/cases.
- Easy to deploy for work-from-home agents.
Overall, best in the market in my opinion.read more
This product is very good
Reviewed on 2021-02-16T07:38:48
This product is very good
Great platform for managing clients data.
Reviewed on 2021-02-13T18:38:19
This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns.It also give our clients proper insights on our products and services.read more
Great company with a better mindset…
Reviewed on 2021-02-09T18:29:27
Great company with a better mindset people
Great and amazing software to use.
Reviewed on 2021-02-06T18:21:30
Great and amazing software to use.. I love it.
asc escalation specialistReviewed on 2021-01-27T16:13:29
It glitches alot. Sometimes my agent doesnt pull up and sometimes my chats dont come through.
Customer Experience with Lasting Relationship
Reviewed on 2020-11-23T19:35:38
NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners.It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.read more
My experience with NICE inContact has…
Reviewed on 2020-09-29T20:23:09
My experience with NICE inContact has been positive. In the 2 years I have used CXone and worked with NICE,I have seen great growth and positive changes in their process and tools. I enjoy the members of the NICE team who I work with and receive exemplary service from our company's assigned TAM. CXone is ever evolving and I have enjoyed seeing the improvement of products used by our team.read more
