Review (April 2024)

京东全球版-专业的综合网上购物商城,为您提供正品低价的购物选择、优质便捷的服务体验。商品来自全球数十万品牌商家,囊括家电、手机、计算机、服装、居家、母婴、美妆、个护、食品等丰富品类,满足各种购物需求。支持香港自提、京东集运和国际卡支付,现时已覆盖香港、澳门、台湾、新加坡、马来西亚、美国、加拿大、澳大利亚、新西兰和日本等海外200多个国家和地区。

89.91B

Estimated Revenue

204.91M

Website Visitors

1.7/5

Trustpilot Score

What do we know about JD.COM?

Estimated Revenue (2020)

$89.91B

Total Employees

26000

Founded

1998

Industry

Internet

About

JD.COM: JD.com is the largest retailer in China, a member of the NASDAQ100 and a Fortune Global 500 company.

Social Links

Alexa Ranking: 11

What is JD.COM's Revenue?

JD.COM's estimated revenue for 2023 is $89.91B.

What does JD.COM do?

JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.

What are the monthly traffic metrics for Jd?

6/mo Traffic Growth

-13.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

205M

Time on Site

5.3Mins

Bounce Rate

27%

How fast is Jd growing?

Jd has grown by 11.0% in the last 6 months according to SimilarWeb.

How do people interact with Jd?

Last month, Jd received 205M visitors who spent an average of 5.3 minutes on the website and visited 7.0 different pages per session. Overall, 27% of people bounce on the first visit.

How do people find Jd?

118.8M people (58%) visit Jd directly. 39M (19%) people search for them in Google. Whereas, 794.5k (0%) discover Jd through Facebook, Reddit, and YouTube. 2.5M (1%) visitors come from Jd's email newsletters. Finally, 2.5M (1.2%) people come from affiliates and or paid referrals.

Who uses Jd?

Jd's top market is the China and they receive 189.8M (92.6%) people.
Then the 2nd is Taiwan, Province of China with 3.2M (1.6%).
The 3rd is is Hong Kong with 3.1M (1.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Jd's ads on Google?

Google Ads

JD.com | 京东-只为品质生活 | 配送及时、轻松购物‎

https://corporate.jd.com/home

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https://global.jd.com/

品类齐全,涵盖27种品类,包括3C、手机、数码、小家电、日用品、服饰等。正品保证,极速配送

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https://global.jd.com

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JD.com | 京东 | 多快好省,只为品质生活‎

https://corporate.jd.com/home

正品低价,品质保障,配送及时,轻松购物

京东-只为品质生活 | 配送及时、轻松购物 | JD.com‎

https://corporate.jd.com/home

挑好物上京东,211限时达,售后上门取件,省钱又放心

What do Jd's customers say about them?

Review Score

1.7/5

Total Reviews

22

Info

JD.COM
5 Star
6.3%
4 Star
25.0%
3 Star
0.0%
2 Star
18.8%
1 Star
50.0%
Read reviews that mention
Customer

Awful customer service with no…

Reviewed on 2021-02-25T09:00:36

Awful customer service with no direction or ability to make decisions. I've been contacted by a number of different people on the same conversation including Rio,Gokce, yusuf which I've asked them all to explain what they mean and I just get the previous email they sent cut&pasted back to me. Pretty sure these aren't people and they are just robots they are that thick.
read more
James Hui

Terrible

Reviewed on 2020-08-04T02:57:44

JD.com (JOY BUY) forced me to pay an extra $35 for the same product, because it was not sent for some unexplained reason (after I had to follow up after 3 weeks of ordering).From China to HK, should not take that long. They did not answer reason for delay and refunded the $25. Due to the unreasonable delay, I had to pay a higher price to buy the same product, (which I originally bought for $25 originally). That was on 16 July and still waiting for reason for delay some kind of compensation.
read more
Tim

I ordered clothes online and they did…

Reviewed on 2020-04-27T17:11:53

I ordered clothes online and they did not fit so I went to return them and it is charging me more to return them and the shipping cost to get them here!On top of that the return process is so bad that it is almost worth not bothering! Will not be using the online service again.
read more
Alan Zhou

very poor service

Reviewed on 2020-01-21T15:37:54

very poor service, avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Irene Y.

Not really impressed with the customer…

Reviewed on 2019-04-26T11:39:00

Not really impressed with the customer service. Should have bought from amazon instead.
Mok

The support is terrible

Reviewed on 2019-03-15T09:19:02

At first everything seems ok until you have to deal with support. The seller deliberately was making misleading description of goods,when in fact the received goods were worse than in a description. The support refuses to compensate for wrong goods. Don't buy here.
read more
michael foley

Ordered nvidia shield over three weeks…

Reviewed on 2019-03-13T12:31:56

Ordered nvidia shield over three weeks ago, email for contact isn’t a valid email no other contact if other that a address on the web page.I’m contacting my bank today and filling a claim of fraud against these crooks. Don’t waist your time with these thieves.
read more
Sophie

Horrible product

Reviewed on 2018-09-15T14:13:49

Horrible product, cheap cheap cheap and cheap , I hate chinese products such trash

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