Review (March 2024)
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2.4B
Estimated Revenue
16.28M
Website Visitors
1.4/5
Trustpilot Score
What do we know about JOANN Stores?
Estimated Revenue (2020)
$2.4B
Total Employees
5900
Founded
1943
Industry
Retail
Location
Hudson, United States
About
JOANN Stores: Shop the JOANN fabric and craft store online to stock up on supplies for any project. Find fabric, sewing supplies, quilting materials, paper products, arts and crafts, yarn and more!
What is JOANN Stores's Revenue?
JOANN Stores's estimated revenue for 2023 is $2.4B.
What does JOANN Stores do?
At JOANN, we're creating a happy place — for our customers, and for one another. We are growing our people as we grow our company, creating new opportunities to stretch and shine. Rooted in Cleveland since 1943, we are now more than 870+ stores strong. We work together, embracing challenges and rewarding success, as we create a happy, handmade world. We're crafters, yes – and we are also trend forecasters, store planners and caring helpers to all hearts, hands and minds. We're a patchwork community of real people, stitched together by one common goal: inspire others who like to create with their hands, hearts and minds. What is your happy place? Come create it here!
What are the monthly traffic metrics for Joann?
6/mo Traffic Growth
-26.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
16M
Time on Site
4.2Mins
Pages per Visit
5.0
Bounce Rate
45%
How fast is Joann growing?
Joann has grown by -44.9% in the last 6 months according to SimilarWeb.
How do people interact with Joann?
Last month, Joann received 16M visitors who spent an average of 4.2 minutes on the website and visited 5.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Joann?
6.6M people (41%) visit Joann directly. 8.3M (51%) people search for them in Google. Whereas, 364.4k (2%) discover Joann through Facebook, Reddit, and YouTube. 556.9k (3%) visitors come from Joann's email newsletters. Finally, 207.3k (1.3%) people come from affiliates and or paid referrals.
Who uses Joann?
Joann's top market is the United States and they receive 15.9M (98.0%) people.Then the 2nd is Canada with 95.1k (0.6%).The 3rd is is United Kingdom with 23.8k (0.1%).
Traffic Growth (last 6 months)
What are Joann's ads on Google?
Google Ads
JOANN Fabric and Craft Stores | Buy Online & Pick Up In-Store
https://www.joann.com/
Find Essential Supplies For Any Project. Shop Online At JOANN.com Today! Our Friendly and Knowledgeable Staff Are Here To Help. Skip The Wait & Pick-up In Store. 40% Off 1 Reg Priced Item. Brands: Buttercream, David Tutera, Gertie, Nicole Miller, Susan Wi
Shop JOANN Fabrics & Crafts - Shop Online & Save Today
https://www.joann.com/
Spark Your Creativity With Our Wide Selection For Every Craft Need. Shop At JOANN.com Now! Find Essential Supplies For Every DIY Project. Skip The Wait & Pick-up In Store For...
Shop JOANN Fabric and Craft | Buy Online Or Pick-Up In-Store
https://www.joann.com/
Shop & Save On All Your Favorite Brands. Visit JOANN Fabrics Today!
JoAnn.com - Shop Jo-Ann Fabrics
http://www.joann.com/homepage?002=2365735&004=4662237123&005=45200976663&006=17937798603&007=Search&008=&025=c&026=
The #1 Selection For Fabrics. Order Online Or Visit Our Stores! Shop All Deals · New At Jo-Ann
Shop JOANN Fabrics & Crafts - Buy Online Or Pick-Up In-Store
https://www.joann.com/
Shop & Save On All Your Favorite Brands. Visit JOANN Fabrics Today! Brands: Buttercream, David Tutera, Gertie, Nicole Miller, Susan Winget, Yaya Han Types: Fabrics, Yarn, Sewing Machines, Arts & Crafts Supplies, Needles, Thread
What do Joann's customers say about them?
Review Score
1.4/5
Total Reviews
365
Info
Jo-Ann Stores5 Star
15.0%
4 Star
0.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Joel Flores
Cynthia Pendley was very racist and…
Reviewed on 2021-05-12T17:23:56
Cynthia Pendley was very racist and rude to a customer front of her daughter while other clients where watching.Worst experience I ever have, Joann need to hire better professional staff. Save your money go else where. Don't support business who don't see you as a human person but see in you the color of your skin or your nationality. Sad but true, we are in 2021 and still have to see in our world this stuff to happen. Cynthia as for you young lady when you use your authority to feel power you just show the world how week you are as a human being. I'm sure you where not told better and it shows all over you your lack of humanity and how sad you are as person. I will tell you to go to school and learn how to respect and care about your clients not for what they look like or the color of their skin but for who we all are, human beings, but that's something you learn at home, I hope is not to late for you to understand life is to short and beautiful to have space for hate and racial discrimination in your heart. What you do to other good or bad it will come right back to you or your love ones, make sure next time you see in others a family member and you will always do the right thing. Be part of the solution not the problem.
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George Rosero
The alterations provided by Missy at…and
Reviewed on 2021-04-26T18:19:43
The alterations provided by Missy at the Bel Air, MD, store exceeded expectations.She provided assistance on materials needed to accommodate the desired results.
She also kept me abreast of the status of work; which is very important.
Thank you,
Sherrie Rosero
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Susan Harper
Horrible on line order experience.
Reviewed on 2021-04-21T20:00:41
I purchased on line minky fabric 2 yards of 2 different ones. The order arrived and it was heavy outdoor burlap fabric.I took it into the store. The first two digits in the item where wrong and they clearly saw their mistake. They refunded the money for the fabric, but refused to refund shipping of $7.00. I sew lots but will never on line order with them again. Fabric.com is my order spot. 001782 01 810734
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Em Me
I’m never ordering from Joann online…
Reviewed on 2021-04-19T14:59:11
I’m never ordering from Joann online again. I wanted an item that showed “in stock” at my local store.Made a curbside pickup order only to have it cancelled and marked “out of stock”. Ok I’ll order it on their website. Said it shipped out the next day (4-8). It shipped via FedEx who then transferred to the USPS. My package hasn’t moved since 4-14. I called today (4-19) to get a refund. The guy was NOT helpful (funny their recording says they aren’t happy until the customer is happy) I’m VERY unhappy. Rep said I can’t get a refund until it’s been 6-10 business days. No package. Will have to wait longer and spend more time on the phone with them because their stupid “policy”. I just won’t order again from them.
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Elizabeth McCarthy
Ledgewood store.
Reviewed on 2021-04-18T02:54:46
Ledgewood store.
Went to the counter to have my lace cut and the manager said to me not to lean on the counter.I asked why?
First of all there is a plastic barrier in front of you.I don’t know what her problem was! I didn’t hear telling the other customer not lean her elbow on the counter. The other customer next to me was leaning but was not told not to.
I assumed that the manager is racist because I am Asian or simply ignorant!
Such an idiot!
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kira smith
I’m right in this review regarding the…
Reviewed on 2021-04-17T21:56:06
I’m right in this review regarding the Jo Ann’s located in Maplewood
I believe the sales lady‘s name was Emma she was very helpful,kind and bubbly she also helped us find a coupon online which saved us Just about 50% off the price that we would’ve spent at Michael’s me and my husband really appreciate if her customer service I’m not sure if she was a manager or not but she definitely deserves a raise for great customer service which is super hard to find these days
read more
Nykei
THE ABSOLUTE WORST!!!
Reviewed on 2021-04-17T17:48:01
THE ABSOLUTE WORST!!!
I saw items on their website I wanted, and thought it was a great deal!Placed the order, no problem... until I received an email saying my order was canceled. WHAT?! So I emailed the email address listed for assistance, but wait, they can't help, I need to contact someone else. Okay. I emailed them, actually got a response quickly - very surprised. They say they don't ship "high dollar machines to a cargo company" (I'm outside of the US so use a cargo shipping company). Okay, no problem.
I try again, say I'll ship to my aunt in NY and figure out the rest from there. The address I enter, they suggest some other address which I didn't choose because obviously it was incorrect. Anyways, they cancel that as well, at this point I'm so confused! Oh, when the order is canceled it says that it didn't pass the verification process.
I say I'll try one more time (against my better judgment), figured maybe I got something incorrect in the address or something... they cancel the order AGAIN!!! Emailed for assistance as to why the last 2 orders were canceled- NO RESPONSE!!
Very, very poor customer service. I will never recommend anyone to buy anything from here! Not even if it costs a dollar! They're absolutely ridiculous!
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Tracee Froehlich
Don't waste your time placing orders from Jo-Ann's online
Reviewed on 2021-04-16T20:47:28
In the past 6 months I have placed 3 online orders with Jo-Ann's. My first order was confirmed ready to pick up.It took me 40 minutes to get to the store, and when I arrived, my order had not yet been pulled. I was told if I want the order I could pick it myself. All items were confirmed in stock, however, 2 orders were shorted, the 3rd was completely cancelled after confirmed ready for pick-up, stating the item ready for pick up was no longer available. Sorry Jo-Ann's, I won't be purchasing from you again, in-store or online.
read more
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