Review (April 2024)
Kayak searches hundreds of other travel sites at once to find the information you need to make the right decisions on flights, hotels & rental cars.
301.69M
Estimated Revenue
32.19M
Website Visitors
3.4/5
Trustpilot Score
What do we know about KAYAK?
Estimated Revenue (2020)
$301.69M
Total Employees
860
Founded
2004
Industry
Internet
Location
Stamford, United States
About
KAYAK: Get a better way to plan and manage your business travel - 100% free and easy. Find flights, hotels, and cars for your business trips and keep everything in one place.
What is KAYAK's Revenue?
KAYAK's estimated revenue for 2023 is $301.69M.
What does KAYAK do?
At KAYAK, we help millions of travelers around the globe make confident travel decisions. As the world's leading travel search engine, KAYAK searches other sites to show travelers the information they need to find the right flights, hotels, rental cars and vacation packages. And because we aim to help travelers explore the world more confidently, we're always on the lookout for ways to make travel planning and trip management easier – offering up a variety of tools and features such as KAYAK Trips, Explore, Price Forecast and our constantly evolving app and A.I. innovations. KAYAK is part of a global network that includes our sister brand OpenTable, as well as a portfolio of travel metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Collectively, we're uniquely equipped to help people experience the world through travel and dining. KAYAK is part of Booking Holdings Inc. and operates sites in more than 70 countries and territories. To find out more, visit KAYAK.com.
What are the monthly traffic metrics for Kayak?
6/mo Traffic Growth
10.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
32M
Time on Site
4.6Mins
Pages per Visit
5.0
Bounce Rate
33%
How fast is Kayak growing?
Kayak has grown by -59.7% in the last 6 months according to SimilarWeb.
How do people interact with Kayak?
Last month, Kayak received 32M visitors who spent an average of 4.6 minutes on the website and visited 5.0 different pages per session. Overall, 33% of people bounce on the first visit.
How do people find Kayak?
14.9M people (46%) visit Kayak directly. 15.7M (49%) people search for them in Google. Whereas, 238.8k (1%) discover Kayak through Facebook, Reddit, and YouTube. 435.2k (1%) visitors come from Kayak's email newsletters. Finally, 231.3k (0.7%) people come from affiliates and or paid referrals.
Who uses Kayak?
Kayak's top market is the United States and they receive 25.9M (80.3%) people.Then the 2nd is Canada with 1.3M (4.0%).The 3rd is is Israel with 293k (0.9%).
Traffic Growth (last 6 months)
What are Kayak's ads on Google?
Google Ads
KAYAK® Car Rental Search | Save 40% on Car Rentals
https://www.kayak.com/horizon/sem/cars/general?lang=en&skipapp=true&gclid=-1&gclsrc=-1
Find the Best Price For the Rental Car You Want. Search 100s of Sites At Once!
KAYAK® Car Rental Search | Compare Cheap Rental Car Rates
https://www.kayak.com/horizon/sem/cars/general?lang=en&skipapp=true
Compare 100s of Rental Options. Find the Best Price For the Rental Car You Want! Services: Car Rental, Flights, Hotel Deals, Vacation Packages, Trip Planning Destinations: New York, Las Vegas, Los Angeles, Orlando,
KAYAK® Car Rental Search | Find Cheap Rental Car Rates | kayak.com
https://www.kayak.com/horizon/sem/cars/general?lang=en&skipapp=true
Find the Best Price for the Rental Car You Want. Search 100s of Sites at Once! Compare By Location, Model, and More. Book with Confidence on KAYAK®. Track prices, get alerts. Easy & fast booking. Combine hotels+flights. Compare 100s of sites. Price predic
Car Rentals Near Me - Cheap Car Rental Prices
https://www.kayak.com/Cheap-Cheney-Car-Rentals.18990.cars.ksp
Car Rentals Near Me. Find the Best Car Rental Deals Now with KAYAK® Car Rental Search. KAYAK® Offers Smart Tools to Help you Find the Best Car Rental Deals. Book Now!
KAYAK® Car Rental Search | Find Cheap Rental Car Rates
https://www.kayak.com/horizon/sem/cars/general
Find the Best Price for the Rental Car You Want. Search 100s of Sites at Once! Compare By...
What do Kayak's customers say about them?
Review Score
3.4/5
Total Reviews
1839
Info
KAYAK5 Star
25.0%
4 Star
5.0%
3 Star
0.0%
2 Star
10.0%
1 Star
60.0%
Read reviews that mention
Alex Konovalov
Great user experience
Reviewed on 2021-04-06T12:19:58
Great user experience, easy to find the right flight
Scott
Kayak/ GetARoom Lack of Communication & Hotel change 11 hours before departure flight
Reviewed on 2021-04-04T14:32:24
This trip was much more stressful than it should’ve been, and that was due primarily to Kayak’s partner GetARoom’s overall communication to us on changes,and customer support to help resolve the issue. We were informed less than 12 hours before our departing flight that our reservation at the initial hotel I had reserved, the Sonesta Ft. Lauderdale, was overbooked and would need to contact customer service to resolve. After waiting on hold for over 30mins during my initial attempts to contact customer service, I replied with an email; to which I still received no response or confirmation for over an hour. At that point I contacted Kayak directly as this reservation was apparently booked with GetARoom via Kayak. When reaching a Kayak representative they finally connected me with a GetARoom representative. At that time I expressed my level of frustration and expectations for the alternative hotel that we would need to stay in. In doing so, I was then informed that GetARoom was actually notified of the overbooking on Tuesday (3/30), and yet we were still not even informed of this until Wednesday (3/31) at 7:17pm; less than 12 hours before our departing flight. When speaking to the representative I asked to be guaranteed at least an equal quality or better hotel, and some sort of discount due to the inconvenience. She informed me 2-3 times that I could choose not to accept the alternate hotel and receive a full refund. This is not acceptable as being the only resolution, especially since most airlines do not permit you to change flights within 24 hours, let alone less than 12 hours. At this time I requested to speak to a supervisor and was informed she was the highest member of authority and that was the best that could be done. After being on the phone and hold with her for over 89 minutes, we were finally confirmed our alternate reservations at the Hilton Ft. Lauderdale Marina, to which she stated no discount could be given because it was a nicer & more expensive hotel than the Sonesta. The entire reason we chose the Sonesta was due to an ocean view and location to entertainment & restaurants. Additionally, due to the location of our alternate hotel, we were forced to spend over $225 throughout the weekend in transportation that otherwise would not have been necessary. Furthermore, the “marina view” we received at the Hilton was nothing more than a balcony overlooking the hotel pool, and the ability to see a few boats. The quality of the Hilton, also, was less than desirable, and I have photos showing this. Overall, this was a very disappointing experience given the timing and lack of communication regarding changes to our reservation. Not only was I inconvenienced at the last minute and forced to scramble to secure a hotel, but it took time away that could’ve been spent with my family before leaving. Not only does this add to the already poor reviews GetARoom appears to have, but it also reflects very poorly for Kayak, to which I will also share my experience with them. I would hope after hearing about this experience and the additional costs we incurred due to location change that some sort of reimbursement/ discount can be applied to help remedy this.
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erick.abreu2 erick.abreu2
Do not book!
Reviewed on 2021-03-30T18:15:51
Do not book!
I booked a car for 1 day, when i went to pick it up the car rental company didn’t haveany available cars and explained to me that they will continue making reservations for cars without knowing if these cars were available, after making me waste a lot of time i have been trying to cancel my reservation for over 2 hours and i am still trying to cancel without succed. DO NOT BOOK. Also their return policy is just a joke.
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Ty Tlustosch
Avoid this site!
Reviewed on 2021-03-30T02:24:11
Like everyone else has said, you put you want to pick up a car at the airport and the pickup sites are 30 miles away,which you don't realize until you are there. Avoid using this site at all costs, if it seems like too good of a deal, it is. Terrible, I would put zero stars if I could.
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Khandker
FIVE STAR SERVICE
Reviewed on 2021-03-19T06:54:56
The best online ticketing which comes with tons of necessary info.
Choose blindly.
I bet.
Adam Stenftenagel
Completely misleading website
Reviewed on 2021-03-18T12:56:03
Completely misleading website. It used Priceline to book a car rental in Fort Lauderdale when my search was specific to Miami Airport.Yes, I had a chance to confirm the reservation and I was in a hurry, but I never once searched for Fort Lauderdale OR chose nearby cities. I chose neighborhood locations as an option. Fort Lauderdale is NOT anywhere in the neighborhood of Miami Airport. They would not refund my money or change my reservation. Neither would Priceline. Neither would Sixt. Terrible companies and customer service all around. I've never had issues like this with Budget or Avis. UPDATE: Notice that Kayak responded by suggesting I reach out to customer service. These are exactly the folks who wouldn't help me... even their manager!
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Dawn Smith
No zero available
Reviewed on 2021-03-16T19:29:15
No zero available, or that's what I would've given. While I searched for a car rental at Orlando Airport,their site booked my car at a location 20 miles away. Yes, I was able to review, but had no idea the address was not at the airport. Ruined first day of our vacation by making us drive 50 miles roundtrip out of our way, a $55 taxi ride, and 2 hours waiting for the one Dollar rep with a waiting list of up to 8 parties. Finally got our rental and they weren't willing to change our dropoff to the airport, even when I showed them that I searched for the airport rentals. No customer service whatsoever!
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Monica
Kayak supports scams.
Reviewed on 2021-03-11T05:41:58
Kayak allows you to be fooled by scam sites. I understand this is a search engine that helps find you the cheapest options,however, they should direct you to REAL reputable sites.
Under their recommendation, I booked a flight from LAX to LAS for $55 w/Frontier. It came to about $250 for two tickets and bags. Not bad. EXCEPT I WAS CHARGED $1,400 BY A COMPANY I HAVE NEVER HEARD OF!
Frontier has NO booking for me. The company I was sent to by Kayak was called FareScan. FareScan gives me the run around.
Both Kayak and FareScan have been less than helpful. Kayak will report they are a search engine that want to help you find and compare prices, but they should not send you, as the consumer, to SCAMS! Is there no customer care concern?
$1,400 is A LOT of money to me and I am not being helped at all.
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