Review (April 2024)

Help desk software for personal and connected customer service. deliver exceptional customer service in multiple languages across live chat, email, facebook and twitter.

10M

Estimated Revenue

599.22k

Website Visitors

2.4/5

Trustpilot Score

What do we know about Kayako?

Estimated Revenue (2020)

$10M

Total Employees

64

Founded

2001

Industry

Computer Software

Location

Austin, United States

About

Kayako: Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

Social Links

Alexa Ranking: 18987

What is Kayako's Revenue?

Kayako's estimated revenue for 2023 is $10M.

What does Kayako do?

Grow your business through better customer service with Kayako, the unified customer service platform. From startups and Fortune 100 companies to charities and governments, Kayako helps teams of all sizes get better at delivering effortless customer service experiences. When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use. Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.

What are the monthly traffic metrics for Kayako?

6/mo Traffic Growth

-25.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

599k

Time on Site

5.5Mins

Bounce Rate

49%

How fast is Kayako growing?

Kayako has grown by 8.3% in the last 6 months according to SimilarWeb.

How do people interact with Kayako?

Last month, Kayako received 599k visitors who spent an average of 5.5 minutes on the website and visited 5.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Kayako?

261.9k people (44%) visit Kayako directly. 195.6k (33%) people search for them in Google. Whereas, 5.5k (1%) discover Kayako through Facebook, Reddit, and YouTube. 12k (2%) visitors come from Kayako's email newsletters. Finally, 518.1 (0.1%) people come from affiliates and or paid referrals.

Who uses Kayako?

Kayako's top market is the United States and they receive 231.7k (38.7%) people.
Then the 2nd is Ukraine with 32.9k (5.5%).
The 3rd is is Mexico with 28.6k (4.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Kayako's ads on Google?

Google Ads

Best Live Chat Solutions & | Real-Time Customer Connections‎

https://www.kayako.com/live-chat-lp-b

Live Chat Messaging Install in Minutes and Easy to Operate Free 14-Day Trial! 14 Day Free Trial. Services: Live Chat Software, Help Desk Solutions, Client Success Management.

Live Chat Business Solutions | Help Desk Software + Live Chat‎

https://www.kayako.com/live-chat-lp-b

Demo our Award-Winning Help Desk Software with Live Chat Software. Free Trial! 14 Day Free Trial. Services: Live Chat Software, Help Desk Solutions, Client Success Management.

Live Chat Website Solutions - Try Kayako For Free Today

https://kayako.com/live-chat-software/

Kayako® Provides Best in Class Live Chat Solutions to Fit Your Customer Service Needs. Boost insights and empower your agents with Kayako's help desk. Start your free trial! Live Chat Available. Get Pricing Details. Request A Demo. Simple Customer Service.

Keyword: live chat website

Best Live Chat Solutions & | Real-Time Customer Connections‎

https://www.kayako.com/live-chat-lp-rb1?utm_source=google&utm_term=website%20live%20chat%20software&utm_campaign=US_Live+Chat_BMM&utm_medium=cpc&utm_content=s48JhwEj7_pcrid_295743531747_pkw_website%20live%20chat%20software_pmt_b_pdv_c_slid__pgrid_59056125277_ptaid_kwd-1876882362_&intent=

Live Chat Messaging Install in Minutes and Easy to Operate Free 14-Day Trial! 14 Day Free Trial. Services: Live Chat Software, Help Desk Solutions, Client Success Management.

Website Live Chat Software | Try Kayako Live Chat Software‎

https://www.kayako.com/live-chat-lp-rb1?utm_source=google&utm_term=website live chat software&utm_campaign=US_Live Chat_BMM&utm_medium=cpc&utm_content=s48JhwEj7_pcrid_295141726452_pkw_website live chat software_pmt_b_pdv_c_slid__pgrid_59056125277_ptaid_kwd-1876882362_&intent=&gclid=EAIaIQobChMI4ZPFqPya3gIV6LDtCh0o_QcWEAAYASAAEgLxpfD_BwE

Kayako Help Desk Software Suite Features Live Chat, Customer Ticketing & More.

What do Kayako's customers say about them?

Review Score

2.4/5

Total Reviews

11

Info

Kayako
5 Star
9.1%
4 Star
0.0%
3 Star
0.0%
2 Star
9.1%
1 Star
81.8%
Read reviews that mention
Kontra Anemos

We purchased Kayako Classic

Reviewed on 2020-12-06T16:56:11

We purchased Kayako Classic, and they are now forcing us to move to one of their subscription packages.Their new software is useless and is not worth a cent. Full of bugs. For some years now, they did not care for their commitment to Kayako Classic customers who paid a lot of money to purchase a perpetual license. Kayako is not a company to rely on at all, and they are not ethic.
read more
Sharon McGlyn

The Grudge

Reviewed on 2020-08-23T03:27:18

I guess Kayako explains it all. (The Grudge)
Ilya

Thank you for the useful product and good service!

Reviewed on 2020-05-18T08:02:41

For the fourth year now, our Intui.travel company has been using Kayako solutions. All information from different channels in one place.This is convenient! We use the email automation offered by Kayako. We save time! Extensive API capabilities allowed us to configure our environment as we needed. Messenger and content Helpdesk reduce the load on our support team. The Customer can find an answer itself. We like scalable solutions from Kayako and constant improvements, upgrade opportunities. Thank you for the useful product and good service of Customer & IT team! Best Ilya, CEO Intui.travel transfer
read more
Nancy

Years ago I purchased a kayako software…

Reviewed on 2020-02-24T16:45:11

Years ago I purchased a kayako software . Wasted a lot of time configuring it . As a matter of fact wasted years and at last they stopped providing the service they promised .The software is useless now.
read more
Wei Sofya

A severely low loading speed of the…

Reviewed on 2019-11-30T15:23:30

A severely low loading speed of the system, make you cannot reply to conversations.
Diego

As if designed by monkeys

Reviewed on 2019-07-31T09:56:10

This is the badly designed, unintuitive user interface. One of the worst I have ever seen.I don't know why anybody would use it.
read more
Chris Key

Do not deal with this company

Reviewed on 2018-07-16T06:46:21

Do not deal with this company, their product has become awful and their support is even worse now.I am currently trying to cancel our service but they just ignore us and continue to take unauthorised payments.
read more
Harsh Vakharia

Do not fall in traps! Do not buy subscription! Worst experience ever!

Reviewed on 2018-06-25T07:15:43

During the demo, Kayako executive promised a lot of in-development features and prompt support.The moment we bought the plan, we didn't hear from them. We have a lot of open tickets and they never reply. It's been 6 months since we are Kayako's customer and we are facing a lot of problems. Mainly, their software and APIs are so unstable, it breaks our production environment very frequently. The worst thing is there is no option to cancel the subscription or delete the customer data! DO NOT BUY KAYAKO SUBSCRIPTION. PERIOD. USE HELPSCOUT OR ZENDESK. THANK ME LATER.
read more

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