Land Rover have a problem
Reviewed on 2021-03-30T12:59:46
My top of the range Discovery has had reliability issues for the entire three years I've owned it since new.There's an electrical fault that drains the battery. The car has let us down on so many occasions and in all sorts of awkward situations with children and dogs in the car. Land Rover assistance have a full record over the years and a range of dealerships have failed to fix the issue, we believe because Land Rover don't pay for the hours it would take.
After another failure last week and a dealer who failed to fix the issue, we called Land Rover customer services. They promised to get back to us within 24hrs. We called them after five days having had no contact to explain the issues...again. The response is quite frankly shocking and an insult to a customer that has spent so much of their hard earned cash on such an expensive product. After so many requests to help us sort the problem or replace the car, the best we could get was to wait until it broke down again and call them after the car has been towed into a dealer with a flat battery.
I find it impossible to retain any loyalty with a company that shows me none and feel ashamed that this is a British company.read more
Most of the staff have an attitude problem.
Reviewed on 2021-03-23T10:45:27
My issue is not with the vehicle itself but is with the attitude of most of the staff at the Chesterfield Farnell Land Rover dealership.I took my Range Rover Evoque in for its service last year and was promised a courtesy car (as I'm a key worker so needed a car to get to work). When I phoned them a few days prior to the service date to confirm I would get a courtesy car I was told that I had got the date wrong and also that I hadn't asked for a courtesy car. This information was relayed to me in a very abrupt and uncaring attitude. I did eventually get my car serviced with them and vowed not to go back again.
When my same car was due its service this year (which was a couple of days ago) I found that I had to go back to the same dealership because of the covid stay local rules. Once again the attitude of the staff was an issue. They all walk past you as though you're not there. There is no recognition from anyone, no "good morning" or "hello".
I did however get the courtesy car which I needed to get to work. The problem was that as soon as I switched the engine on it flashed up that I needed to put fuel in as it only had 6 miles of fuel in the tank.
When I returned the car to collect my car from being serviced I mentioned to the man dealing with me that I wanted to upgrade my car to a Range Rover as opposed to an Evoque. I expected him to say that he would introduce me to a salesperson (socially distanced). He didn't even answer me. As my experience with this dealership has been the same for two yearly services, I definitely will not be going back again. As I was previously considering changing my car, the attitude of the staff at Chesterfield has convinced me to go for a completely different make of car. Land Rover really need to look into the attitude of their staff.read more
Good service from Main Dealer and Landrover
Reviewed on 2021-03-18T22:32:41
We have had 1 x Freelander, 3 x Range Rover Vogues, 2 x Evoques, 1 x Discovery Sport ,1 x Range Rover Sport and have never had a problem that was not immediately rectified during the last 15 years.
Just bought a new Range Rover and hope our luck continues - if keeping over 3 years would always have the extended warranty on cars like this.
Our local main dealer does not hesitate to bill Landrover with work to do under Warranty.read more
Worst Customer service and repair!
Reviewed on 2021-03-17T21:26:08
After buying my Land Rover Sport (68 plate) I have had sooo many issues with the car.From the side steps jamming to the headlights or cameras steaming up. It goes in for one thing and another thing get wrecked.
The customer service has been atrocious! From being promised all issues in the car will be fixed (nothing fixed) to sending a car through within a few hours (pick up and drop off) I was out waiting 45mins without a car waiting for my car to be delivered back. Even once delivered still having issues. The car has done back 4 times in one month! Just silly. We pay so much to keep this car that it is literally not worth it! Worst car and service.read more
Landover Bethesda Dealer,
Reviewed on 2021-03-16T16:44:43
Landover Bethesda Dealer,
DO NOT BUY THIS CARS! IS NOT WORST PAYING! Landover cars have so many issuesunder five years.
AND
This dealer has the worst customer service skills comparing to a few years ago.read more
Reviewed on 2021-03-16T12:18:31
Had the same issue as others ,my wife has a 66 plate Evoque bought from new ,it is low mileage only 22k miles and has always been main dealer maintained .However 2 issues recently occurred firstly during the bad weather the vehicle would not engage 4wd and a dashboard message to this effect was displayed , second issue arose when the first issue was being sorted at the dealer , more later
The 4wd issue was examined by the dealer Farnell Bolton who pointed out it would cost £182 to do the diagnostic test !! My wife drove 30 miles to the garage handle the car over and waited , no drinks , no contact for 5 hrs until they diagnosed the problem and gave her a cost £877 which we strenuously objected to so they contacted JLR who initially offered 80% of the cost . However when the technician was putting the part in a further problem arose causing more damage and the vehicle was required to stay in overnight , ok apart from there was no hire car available to get my wife 30 miles home . Thankfully she was bolshy enough to stand up and demand a hire car so finally got home after 7pm from 9am outset . We finally got a result and the £1800 bill was picked up by JLR . Now to the 2nd and more worrying issue , when the dealer was doing the initial check which is on video they said the rear discs were dangerous being rusty and pitted and this in turn had ruined the pads . As the dealer had not taken this up directly with JLR because they quoted £700 to install new discs/ pads we had them done locally at a cost of £200 . Since then i have been in constant dialogue with JLR customer service as there is no one in the trade who would acknowledge that discs are ruined at 22k miles , opinion suggest 70k as a min with 30-50k for the pads . Despite having sent pictures of the discs to JLR and the dealers own video JLR bare simply saying there is no evidence of anything unusual and are refusing to discuss this any further consequently I am now using the 2015 consumer goods act to go through the small claims court as clearly the parts are not fit for purpose .There is evidence all over various forums about similar problems and JLR even there own CEO recently said publicly that poor reliability band poor quality cost hem 100,000 sales a year !!! Such a pity that an otherwise lovely vehicle is ruined by poor cheap quality parts and extremely poor customer service . My wife wanted to renew with a new Evoque but it now seems likely we will go BMW or Volvo and advise anyone who asks to avoid JLRread more
Reviewed on 2021-03-13T09:00:52
Discovery Sport, great car well built spacious very comfortable. Great for 3 dogs.Looks great in Grey.read more
In LOVE with our new Land Rover
Reviewed on 2021-03-11T18:27:29
In LOVE with our new Land Rover, will never ever change again :) :) :)