Review (April 2024)

Livechat - premium live chat software for business. over 33,000 companies from 150 countries use livechat. try now, chat for free!

34.02M

Estimated Revenue

4.94M

Website Visitors

3.9/5

Trustpilot Score

What do we know about LiveChat?

Estimated Revenue (2020)

$34.02M

Total Employees

210

Founded

2002

Industry

Computer Software

Location

Wrocław, Poland

About

LiveChat: LiveChat - premium live chat software for business. Over 31 000 companies from 150 countries use LiveChat. Try now, chat for free!

Social Links

Alexa Ranking: 6160

What is LiveChat's Revenue?

LiveChat's estimated revenue for 2023 is $34.02M.

What does LiveChat do?

We make a beautiful and simple tool for real-time customer service and online sales. LiveChat web-based, desktop and mobile apps will always keep you in touch with your website visitors. * Build trusting relationships with your online visitors. * Identify, reach and engage with best prospects on your website and get in touch with them instantly. * Help your online visitors in making purchasing decisions and close more deals. LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 30,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. LiveChat starts at $16 per seat/month, with additional discounts available for upfront payments. LiveChat mobile applications, including iPad, iPhone and Android apps, are free for active LiveChat customers.

What are the monthly traffic metrics for Livechatinc?

6/mo Traffic Growth

18.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

10.4Mins

Bounce Rate

42%

How fast is Livechatinc growing?

Livechatinc has grown by -1.9% in the last 6 months according to SimilarWeb.

How do people interact with Livechatinc?

Last month, Livechatinc received 5M visitors who spent an average of 10.4 minutes on the website and visited 10.0 different pages per session. Overall, 42% of people bounce on the first visit.

How do people find Livechatinc?

3.5M people (70%) visit Livechatinc directly. 223.9k (5%) people search for them in Google. Whereas, 84.4k (2%) discover Livechatinc through Facebook, Reddit, and YouTube. 107.8k (2%) visitors come from Livechatinc's email newsletters. Finally, 3.3k (0.1%) people come from affiliates and or paid referrals.

Who uses Livechatinc?

Livechatinc's top market is the United States and they receive 1.3M (26.6%) people.
Then the 2nd is Cambodia with 599.2k (12.1%).
The 3rd is is Thailand with 308.8k (6.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Livechatinc's ads on Google?

Google Ads

LiveChatInc.com | LiveChat - Official Site | Live Chat & Help Desk Solution‎

https://www.livechatinc.com/

Instantly Help Your Customers & Get More Business. Start Your Free Trial Now! Ticketing System. Full Chat Customization. Generate More Leads. Easy to Setup. 24/7 Live Support. 30-Day Free Trial. 23,000+ Happy Customers. Types: Live Chat, Ticketing System,

LiveChat - Official Site | Live Chat & Help Desk Solution‎

https://www.livechatinc.com/

The Fastest Way To Help Your Customers. Start Your Free Trial Now! Generate More Leads. 24/7 Live Support. Ticketing System. 30-Day Free Trial. 26,000+ Happy Customers. Easy to Setup. Full Chat Customization. Types: Live Chat, Ticketing System, Lead Gener

LiveChat Software | Try Now For Free‎

https://www.livechatinc.com/

We Have the LiveChat Solution for All Your Business Needs. Start Chatting with Visitors Who Need...

LiveChat Software | Try Now For Free‎

https://www.livechatinc.com/

We Have the LiveChat for Your Business. Trusted by 28013 Customers. Start Chatting with Visitors Who Need Your Help - Try Now for Free! Chat on Your Website. E-commerce Tools. Reports & Statistics. Easy to Use. Full Customization. Types: Lead Generation,

LiveChat Software | Connect with Customers‎

https://www.livechatinc.com/

We Have the LiveChat for Your Business. Trusted by 28575 Customers. Start Chatting with...

What do Livechatinc's customers say about them?

Review Score

3.9/5

Total Reviews

16

Info

LiveChat

[email protected]

+1 (617) 275-2400

Boston

5 Star
68.8%
4 Star
6.3%
3 Star
6.3%
2 Star
6.3%
1 Star
12.5%
Read reviews that mention
Stan Busk

I love your product but too expensive...

Reviewed on 2020-11-03T12:03:54

I love your product, but unfortunately, I stopped using it a few months ago. I give you 4 stars afterall because your system is of the best I have ever used. I stopped because I wanted to use everything, Live Chat, Chat Bot, Help Desk, Knowledge base, etc... I ended with 5 invoices summing too much for my budget. The best would be some low budget plan with one single invoice. My company never pays yearly; all services are payed monthly so that is not an option. That said I recommend LiveChat. Chat Bot is amazing, Help Desk a really well done product and Knowkedge Base simply beautiful. Your support team is really helpful. They solved all my issues fast. Twice I asked for a refund, I got it inmedially with no questions asked. You are great!
read more
customer

There advantages and disadvantages to…

Reviewed on 2020-10-29T21:55:45

There are advantages and disadvantages to LiveChat. But their Customer service is soooo good!24/7 instant chat with HUMANS who answer right away.
read more
Nikita

Choose Another Service

Reviewed on 2020-10-21T03:35:23

LiveChat was difficult to set up, use, and manage. LiveChat also nickeled and dimed us to death.By adding a few more agents, we nearly quadrupled the cost of our subscription. We only discovered this when the bill came in for the following month. One of our agents was a test. In using the product for three months, we paid over $130. We found the pricing structure murky and unclear. We were promised a three month discount. We did not expect to spend so much money. Going with LiveChat was a mistake. We will not be using their services again.
read more
Raphael

Great UX

Reviewed on 2020-09-17T20:57:22

Great UX. Not sure they have all the bells and whistles other platforms have, but their customer service is so awesome,they certainly get 5 stars
read more
Tyler Willmott

Better than Intercom

Reviewed on 2020-09-14T16:34:47

Better than Intercom. Using them with VINTCER, works great.
Robbie Mitchell

THESE GUYS ARE UNBELIEVABLE!!

Reviewed on 2020-08-13T12:53:00

THESE GUYS ARE UNBELIEVABLE!! I only registered this morning & the service I have been given is someof the finest I've ever seen! I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!) Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!! Thank you so much guys! I wish I could give you 10 stars!
read more
Ethan Scott

Support team are available 24/7/365!

Reviewed on 2020-07-08T14:15:50

One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great.I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!
read more
Diana Wilhelm

Dreadful for the customer

Reviewed on 2020-05-07T14:40:12

Dreadful for the customer. IKEA uses this. It won't let you finish completing the form to get on to the system before it refreshes and says all the agents are not available.Spent hours trying to get on the queue. Terrible queue management. So happy for the developers that it is easy to implement. But it does nothing for the actual retail customers of the service.
read more

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