Review (March 2024)

Customer service software with bot driven automations featuring live chat, sms, support ticket, knowledge base integrated systems for call centers of any size. help desk software enabling all communication channels to your customers in a single solution. free 30 day trial.

5.09M

Estimated Revenue

398.87k

Website Visitors

4.6/5

Trustpilot Score

What do we know about LiveHelpNow?

Estimated Revenue (2020)

$5.09M

Total Employees

21

Founded

2003

Industry

Internet

Location

Quakertown, United States

About

LiveHelpNow: Customer service software with Bot driven automations featuring Live Chat, SMS, Support Ticket, Knowledge base integrated systems for call centers of any size. Help Desk Software enabling all communication channels to your customers in a single solution. Free 30 day trial.

Social Links

Alexa Ranking: 22829

What is LiveHelpNow's Revenue?

LiveHelpNow's estimated revenue for 2023 is $5.09M.

What does LiveHelpNow do?

LiveHelpNow enables meaningful customer service interactions for companies of all sizes. Its omnichannel customer support software facilitates real-time customer service communications via Live Chat, Chat Bot, SMS/Text, Email, and Facebook Messenger. The platform also allows customers to help themselves with a self-help knowledge base. Don't wait for results and take your customer support game to the next level.

What are the monthly traffic metrics for Livehelpnow?

6/mo Traffic Growth

-32.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

399k

Time on Site

3.3Mins

Bounce Rate

45%

How fast is Livehelpnow growing?

Livehelpnow has grown by -38.9% in the last 6 months according to SimilarWeb.

How do people interact with Livehelpnow?

Last month, Livehelpnow received 399k visitors who spent an average of 3.3 minutes on the website and visited 2.0 different pages per session. Overall, 45% of people bounce on the first visit.

How do people find Livehelpnow?

218.1k people (55%) visit Livehelpnow directly. 27.9k (7%) people search for them in Google. Whereas, 2.6k (1%) discover Livehelpnow through Facebook, Reddit, and YouTube. 10.1k (3%) visitors come from Livehelpnow's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Livehelpnow?

Livehelpnow's top market is the United States and they receive 285.5k (71.6%) people.
Then the 2nd is Canada with 24.2k (6.1%).
The 3rd is is Honduras with 7.1k (1.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Livehelpnow's customers say about them?

Review Score

4.6/5

Total Reviews

36

Info

Livehelpnow

[email protected]

877-548-3001

Bethlehem

5 Star
80.0%
4 Star
15.0%
3 Star
0.0%
2 Star
0.0%
1 Star
5.0%
Read reviews that mention
Leon Norell

Excellent Great customer service outstanding beautiful carpets.

Reviewed on 2018-08-31T15:21:32

We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk andwoollen rugs.
read more
Ahmed

I like it but ........

Reviewed on 2016-03-10T21:03:06

I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session.An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.
read more
Steve Fink

Cool it with the surveys!

Reviewed on 2016-03-10T20:05:05

I had to ask a simple question and I used live Chat. Great! In the 6 hours since I've been asked to fill out three surveys regarding my experience.I want my experience to end! Leave me alone! You took a good experience and made it bad! You are like psycho exes who keep asking why I broke up with you and asking the same thing 20 different ways. Stop the madness!
read more
AcqCenter

Customer Service Matters

Reviewed on 2016-02-24T21:22:16

In this day and age it is very rare to experience good to excellent customer service.Live Help provides excellent customer service.
read more
Adam

Happy to recommend

Reviewed on 2016-02-03T14:31:28

My organisation uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. When I have needed to contact LHN!I have found them to be easy to get hold of and very efficient in answering my query.
read more
Jeff

Great tool, but needs a couple more features

Reviewed on 2016-02-02T12:02:35

We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool.The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it. My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's still only one ticket template in the tool per account. Many businesses require different ticketing options for different types of requests, so it would be nice to have a choice of two or three different ticketing templates that our submitters could use. I know there's email-to-ticket functionality, but that's not as robust as having a ticket form in the tool with all the fields and categories we need.
read more
LoveMyBubbles

The product, technical support and service is great

Reviewed on 2016-01-08T13:11:27

We've been using LiveHelpNow for years. After much research into products that are flexible,have multiple integration possibilities and can grow with our business, we chose LiveHelpNow. Our customers love the chat feature. Our employees do as well, and the learned how to use it quickly. I also use the analytics frequently and find it to be a very valuable tool.
read more
Jeremy

Dead-simple to implement and Feature rich!

Reviewed on 2016-01-06T08:52:42

We've been using LiveHelpNow for several years on our websites. It couldn't be easier to set up—butthere are tons of cool features including: - Analytics - Mobile chat - Translation (really great for chatting with people from other countries!) ...among many other useful features. We tested 2-3 different live chat systems before settling on LiveHelpNow due to the better features. Other chat systems we tried fell short of our needs. The Mobile Chat is probably the biggest key feature I could recommend—it's a great way to ensure that the chat shows as "online" even if an operator is not physically logged into a computer. You can schedule it to be on/off for a set time each day of the week so that you can simply answer chats on your smartphone as they come in, without having to be sitting at a workstation. The only negative thing I can think of is that on Windows PCs (Windows 8 and prior), the LiveHelpNow Alerter desktop software uses Internet Explorer. I use a Mac, now, and it's so much better and faster with Safari. I imagine there are some technical reasons why it uses Internet Explorer and I have no idea how it works on Windows 10+ systems—though I would guess that it works better. You can, of course, use any browser to log into LiveHelpNow's website and chat from there. I just wanted to point out that minor issue/annoyance with the Alerter software for Windows. Other than that, it works great! Lastly, I should say that the Support from LiveHelpNow is pretty great, as well. I haven't had the need to contact support many times—but the few times I have, I've never waited long and they've always been knowledgeable and able to quickly help me with whatever my issue is. So, if you're looking for a live chat software to implement on your website, give LiveHelpNow a shot—chances are, you won't need to try another one. Disclaimer: There was/is no incentive for me to write this review. I was simply asked to write an honest review after my last contact with LiveHelpNow. So, that's what this is—take it or leave it! :)
read more

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