Review (April 2024)
Maestroqa is customer service quality assurance software. we help teams improve customer experience. start your free trial today!
1M
Estimated Revenue
140.51k
Website Visitors
4.3/5
Trustpilot Score
What do we know about MaestroQA?
Estimated Revenue (2020)
$1M
Total Funding
$6.5M
Total Employees
44
Founded
2013
Industry
Computer Software
Last Funding Date
Seed Oct 2019
Location
New York, United States
About
MaestroQA: MaestroQA is customer service quality assurance software. We help teams improve customer experience. Start your free trial today!
What is MaestroQA's Revenue?
MaestroQA's estimated revenue for 2023 is $1M.
What does MaestroQA do?
We make software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, we'll help you drive the experiences that impact these metrics. Come learn about the #FutureofQuality with us: https://theartofconversation.maestroqa.com/futureofquality
What are the monthly traffic metrics for Maestroqa?
6/mo Traffic Growth
3.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
141k
Time on Site
6.2Mins
Pages per Visit
11.0
Bounce Rate
54%
How fast is Maestroqa growing?
Maestroqa has grown by 98.3% in the last 6 months according to SimilarWeb.
How do people interact with Maestroqa?
Last month, Maestroqa received 141k visitors who spent an average of 6.2 minutes on the website and visited 11.0 different pages per session. Overall, 54% of people bounce on the first visit.
How do people find Maestroqa?
106.6k people (76%) visit Maestroqa directly. 16.9k (12%) people search for them in Google. Whereas, 2.8k (2%) discover Maestroqa through Facebook, Reddit, and YouTube. 11.5k (8%) visitors come from Maestroqa's email newsletters. Finally, 214.7 (0.2%) people come from affiliates and or paid referrals.
Who uses Maestroqa?
Maestroqa's top market is the United States and they receive 74.3k (52.9%) people.Then the 2nd is Costa Rica with 19.3k (13.7%).The 3rd is is Philippines with 16.9k (12.0%).
Traffic Growth (last 6 months)
What are Maestroqa's ads on Google?
Google Ads
Call Center QA Software - MaestroQA Official Site
https://www.maestroqa.com/
Streamline Quality Processes, Understand True Performance Beyond CSAT, &...
Keyword: call center qa
MaestroQA For Customer Service - Improve QA Efficiency by 50%
https://info.maestroqa.com/free-trial-signup
Elite CX Teams Choose MaestroQA To Reach 96% CSAT + Get Trusted CX Performance Data. Custom Omnichannel Scorecards. Coach Agents, Improve Team Performance, Identify CX Trends. Scorecards Customizable. Agent Dashboard. Easy CRM Intergation.
Quality Assurance Support | MaestroQA Official Site
https://www.maestroqa.com/
Streamline Quality Processes, Understand True Performance Beyond CSAT, & Empower Agents. An Omnichannel Quality Platform That Coaches & Educates Agents. Request A Demo Today! Improve Team Performance. Customizable...
Keyword: quality assurance customer service
Customer Service - MaestroQA | Improve QA Efficiency by 50%
https://www.maestroqa.com/request-demo
Elite CX Teams Choose MaestroQA To Reach 96% CSAT + Get Trusted CX Performance Data. Custom Omnichannel Scorecards. Coach Agents, Improve Team Performance...
The Enterprise QA Solution - Help Your Brand Shine
https://www.maestroqa.com/
Streamline Quality Processes, Understand True Performance Beyond CSAT, & Empower Agents. See The Product In Action & Learn How We Improve Service Quality. Request A...
What do Maestroqa's customers say about them?
5 Star
100.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
0.0%
Read reviews that mention
Jordan Hooker
Love MaestroQA!
Reviewed on 2020-02-10T19:10:15
The tool is excellent, support is fast, and MaestroQA will be our preferred peer review tool for theforeseeable future.
read more
Jessica Bright
How MaestroQA Helped Define Our Support Department
Reviewed on 2018-03-13T21:16:16
I was not looking for a QA program when I stumbled upon MaestroQA. I didn't even know what Maestro did or what the purpose was for my support department.It's hard to find value when you don't think you need something. Fast forward a year later, I don't know where my department would be without MaestroQA. The program helped my team define an excellent level of support, then worked with us to raise the bar. Vasu + team is extra helpful explaining and showing us how the program can meet our needs and continually checks in to help guide us through the process. I don't think my team would be able to scale efficiently without MaestroQA and I can't wait to see how it helps us in the future.
read more
Monica
MaestroQA is a life saver!
Reviewed on 2018-03-06T00:09:45
The team at MaestroQA are awesome! Our team's QA process used to be extensive, from utilizing Excel and Google forms,which was a timely process. Now, having the ability to seamlessly grade cases side by side saves our team time and energy. Vasu and Domenic are quick to respond to any questions or problems, and are always open to hearing more feedback about their product. They are amazing partners, and are always willing to see what they can do to better Maestro.
read more
Sanders | CX Quality Manager
Free up time for more impactful work.
Reviewed on 2018-03-02T14:41:08
I worked on MaestroQA's platform for about a year within a mid-sized start up. As the manager of CX QA & CSAT,I chose them over their competitors because of the flexibility built into the features and integration with other software. I was thrilled with the responsiveness of the team for anything from quick trouble shooting to addressing bugs & launching feature requests. By switching to MaestroQA, I was able to automate most of my weekly QA tasks and delegate the rest to my remote team. Pivots in process or strategy were at times achievable within an hour. This made a huge impact on my ability to manage my responsibilities on a lean team. Instead of managing documents, I could focus on data analysis and project implementation.
Domenic Nucci was our Customer Success Manager. He did an excellent job keeping me abreast of how new features could be utilized & provided demos for the team when I didn't have time to walk through the details myself.
Everyone on the team is receptive to product/feature suggestions as well as connecting you with other QA teams. Most of the major product wishes I had were launched in some form over the course of the year. The sheer variety of ways you can setup a rubric sells the product on its own.
The CEO, Vasu also made a point of introducing us to at least one team who had more experience than us so that we could learn new strategies and another who were more green so we could spread our own knowledge. Plus, whenever I was stuck in my own research, he & Domenic were ready with useful tips gathered from other clients.
The direct impact on my ability to do my own job is clear. The less obvious reality is that by making my process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those increases if I was still spending a day a week pulling reports and managing my team's daily tasks.
A HUGE thank you to Domenic, Vasu, and the entire MQA team.
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Valerie
MaestroQA has completely changed the game.
Reviewed on 2018-03-01T19:46:47
MaestroQA has completely changed how we think about grading quality interactions. It's so easy to getstuck in the rut of grading tickets with yes/no/NA answers which creates ineffective coaching conversations. MaestroQA opened up new possibilities for grading and coaching effectively with their checkbox feature. They also challenged us to look at the experience as a whole by tracking non-scoring criteria.
Their tool has allowed us to track quality trends within our team, calibrate effectively on the beautiful customer experience, and rethink the way our agents approach a customer interaction.
Their pricing model is extremely fair and you really do get what you pay for with this tool, especially since you can try before you buy (which comes with dedicated support to ensure you're getting the most out of the tool). Not only has it made my job easier by simplifying my workflow, its enhanced the Agent experience with quality monitoring, changed our perspective, and ultimately will lead to higher NPS and CSAT scores.
I'm really excited to see MaestroQA grow and evolve, they've been extremely responsive to all our feedback requests along the way. This tool really is amazing and they truly provide a beautiful customer experience for their clients.
read more
Steph J
More than just a QA tool!
Reviewed on 2018-02-27T19:22:55
Our experience with MaestroQA has been wonderful! Any questions or concerns we had,either with features or the package we have, have been immediately addressed by Vasu and/or Domenic. In addition to being an easy-to-use platform, Vasu and Domenic have been beyond helpful with suggestions for our scorecards. Since this was a completely new process for us, we were starting from scratch, and they shared great insight on how best to track our customer support reps' quality. While they may be a business, they are also people who care about the success of their customers.
read more
Camilo
Working with MaestroQA has been awesome…
Reviewed on 2018-02-22T21:39:31
Working with MaestroQA has been awesome because we can rely on the solutions and when we have questions,the support team always responds to our inquiries promptly. Will definitely recommend!
read more
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