Review (April 2024)
Mhelpdesk is the #1 rated, best field service management software; get organized and win more jobs with scheduling, dispatch, invoicing, and more. try it free
12M
Estimated Revenue
305.96k
Website Visitors
2.4/5
Trustpilot Score
What do we know about mHelpDesk?
Estimated Revenue (2020)
$12M
Total Funding
$500k
Total Employees
38
Founded
2009
Industry
Computer Software
Last Funding Date
Convertible Note Jul 2014
Location
Fairfax, United States
About
mHelpDesk: mHelpDesk is the #1 rated, best field service management software; Get organized and win more jobs with scheduling, dispatch, invoicing, and more. Try it FREE
What is mHelpDesk's Revenue?
mHelpDesk's estimated revenue for 2023 is $12M.
What does mHelpDesk do?
mHelpDesk is a fast, easy and reliable way to get complete visibility over your service tickets, technicians, scheduling, and billing. It works on your desktop, laptop, smart phone, or tablet – it's as easy as pie. mHelpDesk provides a proven system that tracks every service and work order from start to finish. It organizes tasks, client notes, service details, and billing information neatly into one unified system. It's all designed to support you in delivering the best possible service to your clients.
What are the monthly traffic metrics for Mhelpdesk?
6/mo Traffic Growth
-49.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
306k
Time on Site
17.9Mins
Pages per Visit
5.0
Bounce Rate
26%
How fast is Mhelpdesk growing?
Mhelpdesk has grown by 6.9% in the last 6 months according to SimilarWeb.
How do people interact with Mhelpdesk?
Last month, Mhelpdesk received 306k visitors who spent an average of 17.9 minutes on the website and visited 5.0 different pages per session. Overall, 26% of people bounce on the first visit.
How do people find Mhelpdesk?
272.7k people (89%) visit Mhelpdesk directly. 19.5k (6%) people search for them in Google. Whereas, 1.2k (0%) discover Mhelpdesk through Facebook, Reddit, and YouTube. 9.5k (3%) visitors come from Mhelpdesk's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Mhelpdesk?
Mhelpdesk's top market is the United States and they receive 279.4k (91.3%) people.Then the 2nd is Suri with 11.9k (3.9%).The 3rd is is Canada with 10.9k (3.6%).
Traffic Growth (last 6 months)
What are Mhelpdesk's ads on Google?
Google Ads
mHelpDesk.com - mHelpDesk ®
https://www.mhelpdesk.com/
Customized Field Service Solutions. Try It Free at mHelpDesk Today! Personalized Support · Quick & Easy Set Up · 14 Day Free Trial · Fully Integrated Solution Features: Field Service CRM, Invoice Software, Quoting Software, Dispatch Software…
Want HVAC Software Minus Fees? - $0 Setup & 14 Day Free Trial
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https://www.mhelpdesk.com/hvac-software/
Our Goal Is To Provide You With Mobile And Online Tools.
Want HVAC Software Minus Fees? | $0 Setup & 14 Day Free Trial
https://www.mhelpdesk.com/hvac-software/
Don't get burned by other HVAC softwares. No long term contracts. Try for Free!
Electrical Contractors Software - mHelpDesk.com
https://www.mhelpdesk.com/electrician-software/
Electrical Contractor Software Start Your Risk-Free Trial Today!
What do Mhelpdesk's customers say about them?
Review Score
2.4/5
Total Reviews
92
Info
mHelpDesk5 Star
45.0%
4 Star
5.0%
3 Star
10.0%
2 Star
0.0%
1 Star
40.0%
Read reviews that mention
Jeff
SCAM!!! DON'T DO IT!!!
Reviewed on 2020-09-15T19:46:50
This program is an absolute scam. I come from over 20 years in IT, web, database development.I've used it for over 2 years because my lead company requires me to. This program was very poorly designed from the very beginning and is full of so many bugs and its only consistency is its inconsistency of functions throughout the program. It can NOT be customized to the user's desires as the forms and reports are not user friendly. The data you enter is not able to be used to filter the data you get out. There is NO development team as the customer support wants you to believe as they have never released fixes/updates for any of these obvious bugs. They are there to take your money, provide support to users to be able to use it as it is, and that's it. DO NOT DO IT.
read more
Barry Justice
Adds no value. mHelp Desk is a Scam
Reviewed on 2020-05-13T21:13:53
Adds no value in relation to my HomeAdvisor account. They’re no longer associated w HomeAdvisor.I Called 4 times to cancel my account. Asked to speak w a supervisor and was told that was not possible. The process is ridiculous, still charging me.
read more
Thomas Purinton
Run Run far away
Reviewed on 2020-03-15T12:47:46
Run Run far away! We where lied to about the avaiilbe function. We are a garage door company that has been in bussiness over 4 years we have never had a charge back,but with no notice chase wont accept our payments. Then Square our second option wont take aour payment becuase WE HAVE TO MANUALLY ENTER TO USE MHELPDESK! So we are not now on the 3 choice for cc processing and it is going to take a week to deposit funds. This after we paid over 2K for the best package.. The CRM itself is junk......... Like I said Run Run Far away
read more
frustrated User
This is what you get when dealing with…
Reviewed on 2020-02-27T00:53:35
This is what you get when dealing with millennials!
Our program has never worked right and I have wasted countless hours on the phone with them.It's super slow, even the guy who tried to help me from their service dept said it was slow! He was supposed to get back to me never did. It freezes up constantly. It doesn't save information even after I save it and wait and save it and wait. It shows the green save bar, I close it then the information is gone!
My favorite is when I close it and it doesn't close, over and over.
totally unpredictable and you can't trust it!!
If it was as fasts me I could get so much more done instead of constantly re-doing my work to get it in there.
I wish my boss would dump it. I have been using this program since Jan 2019.
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KHarrington
Do not give this company your Credit…
Reviewed on 2020-02-19T04:07:17
Do not give this company your Credit Card.
What they promise over a phone conversation is not what they can provide.We are a Large Commercial service company since 1997. We have been looking for a system to help us keep up on invoicing and hold customer history. Also to use as a key Reporting Tool to see how each Tech is doing. This was all a promise of YES we can do all of that for you. Just to find out that it wasn't .... Long story short they collected 3,499.00 and took two months of payments of $799 each month. No service was provided and I had to cancel after the second phone conversation to find out that they can not help us or give us what they initially promised.
They are refusing to refund me in full and only offered to pay back $1,598.00, because they said that it is in their section 19 user agreement that was never sent or discussed. This is outrageous and I have contacted our Attorney. I feel like we have been robbed of over $5K. I even asked before they took my money if it didn't work and we did not start the 60 day transfer of data if I could get refunded!
Not a good Company to get involved with if you are looking for answers - Please ask them to provide it in writing and try it out before paying.
Super Frustrating and I am a very angry Customer who got scammed.
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William Roberts
Software Sounds good until you realize…
Reviewed on 2020-01-14T20:04:39
Software Sounds good until you realize they do not synchronize with QB. They send me a video that explains a tool; however,does not fully explain (so I have to do extra steps compared to other programs that synch automatically with QB).
I go to cancel their system; they tell me a rep. will respond to me within 2 days. I call in two days and get transferred to an automated hold-que for over 10 minutes. It gives me an option to leave a VM when pressing #2 - this promptly States "Press 3 to save and send your VM. What Voice Mail? REALLY??!!
I now have a message into our bank to cancel this subscription!
Sincerely,
Classic Squeegee
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Pi Distribution
Tiffany from mHelpDesk answered me all…
Reviewed on 2019-12-23T15:51:56
Tiffany from mHelpDesk answered me all the questions I had nicely with details. She has excellentcustomer service!
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Loewen Electric Inc.
The people at mHelpdesk over promise…
Reviewed on 2019-11-17T21:31:38
The people at mHelpdesk over promise and the software under delivers. Support is bit of a joke as they will do more to get you to go away than they will to fix the issue.For the price its not worth it. Save time and money by going to something else.
read more
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