Horrible customer support
Reviewed on 2021-05-07T00:42:08
Horrible customer support, my city world on Minecraft got deleted and they did nothing to help.ridiculousread more
Reviewed on 2021-05-04T14:44:09
worst support of any business/video game ive ever experienced. sent over 7 emails trying to get anissue resolved and they wouldn’t help and some workers would randomly stop responding and I would have to re contact a new worker. absolutely HORRIBLE. I had to eventually buy another account as mojang wouldnt help.read more
Extremely bad customer service
Reviewed on 2021-04-26T13:42:49
Extremely bad customer service
Almost impossible to get in touch.
Alfred Andersen Feldthaus
honestly the worst customer service I…
Reviewed on 2021-04-24T12:41:50
honestly the worst customer service I have ever experienced. My account got hacked and my email changed.I've contacted their support multiple times, each time with atleast a 2-3 week response time. When they finaly reply it is painfully obvious that they didnt read my ticket through, and just left me with useless links which had nothing to do with my issue, or getting my account back. In my fifth attempt to get an answer, I was told that my account had been terminated due to suspicious activity and I would have to buy a new copy of the game in a very condescending tone. I am fully aware that Minecraft is a relatively cheap game, and buying a new copy wouldn't be that big of a deal, however, this is about the principle. How do you expect customers to trust you when you do absolutely NOTHING to help recover hacked/lost accounts, and just tell you to "grow up and buy a new copy".
I would highly suggest people to crack the game, or get their account from a third party provider, since that way, you will have better chances ACTUALLY getting support.read more
None existent support function.
Reviewed on 2021-04-10T15:41:55
I gave 1 star because I can’t give less. Their support function is none existent. You can only submit emails.I waited 2 weeks for a response and was emailed with something I Googled and tried myself, it didn’t work, before I even contracted them. I don’t suppose they will be following up to see if their ‘help’ resolved my issue.read more
BE AWARE that if you cant access old email
Reviewed on 2021-03-19T13:38:49
I have changed email and they want me to provide the receipt of proof of that i brought the game andhow can i get it if i dont have access to the email where i got the confirmation that i brought the game, so only two options i have is to buy new copy of the game or just stop playing minecraft. SO BE AWARE if you lose or change your email that you cant change your email on your account if you dont have a digital copy of the game purchase on like g2a or cdkeys or such, i cant recomend Mojang and minecraft because of thisread more
Reviewed on 2021-03-17T14:46:15
Is it a very good game, legendary too.
But a new armor, is to be good.
Long waiting time but helped me
Reviewed on 2021-02-23T21:04:13
Long waiting time but helped me