Great IF you dont plan to use the…
Reviewed on 2020-10-25T19:12:23
Great IF you dont plan to use the billing option
App is fairly easy for parent contact- which is greatto keep teacher personal information safe- and check in is fairly straightforward
BUT the billing side- forget it! if you need help- they only answer via email- and it takes at least 1-2 days to hear back- then it's a copy/paste response from one of their "help articles" - they have no direct contact with their customers- and if a billing issue comes up- you are SOL in getting it sorted- talk about some angry parentsread more
Parents beware that the cost of payment…
Reviewed on 2020-08-31T21:37:10
Parents beware that the cost of payment methods is not shown when you first sign up and select your payment method it will not show you the fee.You only find it out after the payment has processed. 2.9% for credit cards and $.6 for ACH. Go for the ACH transaction. Daycare is expensive as it is without surprises.read more
The app would be ok if the school took…
Reviewed on 2019-10-18T22:45:14
The app would be ok if the school took advantage of all the features but my biggest issue is my account info can’t be removed!I constantly get the back and forth crap and no one can help me!!!read more
Brightwheel Representatives listen
Reviewed on 2019-09-25T19:48:46
Brightwheel Representatives listen. They hear you and understand
It is so amazing that we are able to…
Reviewed on 2019-09-18T23:54:38
It is so amazing that we are able to communicate with the parents of our students directly!I love being able to upload pictures for them to see their little one throughout the day!read more
Reviewed on 2019-09-15T15:53:38
This is a nice app, there a few things I would recommend to make things a little easier.Thank you for creating this tool for us!read more
Parents and staff are happy with it
Reviewed on 2019-09-14T15:22:22
Parents and staff are happy with it. At times it has logged teachers and student out.
Bright Wheel is a great program for larger staffed preschools.
Reviewed on 2019-09-10T23:12:21
Bright Wheel could be a great program for Preschools like ours ( we are a 1 room preschool with 2 staff people).
My only draw back is that we are located in Arizona (Mountain Time Zone)and our support staff for Bright Wheel is already done for the day (East Coast Time zone) when we can finally find the time after teaching to do the backroom jobs of billing, write lessons and setup our lesson planning for the next week..
The self-help service is okay, but when you need live support it is not there for those who teach and operate the admin side too.
If I would have known that the support end was not there from Bright Wheel for us "western side of the U.S. users", I would have left our program operate on the "done on paper" program as to have the hassle of my support coach being in New York when I need an answer to why I can't edit billing or having to watch a video again and again.
We may not renew our subscription next year, Bright Wheel is over-priced for what we get.read more
