Review (April 2024)

The 100% free live chat software! add live chat software to your website. engage your visitors. 250000+ live chat accounts and growing. it is free, powerful and stable!

10k

Estimated Revenue

223.75k

Website Visitors

2.6/5

Trustpilot Score

What are the monthly traffic metrics for Mylivechat?

6/mo Traffic Growth

16.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

224k

Time on Site

1.9Mins

Bounce Rate

41%

How fast is Mylivechat growing?

Mylivechat has grown by -9.1% in the last 6 months according to SimilarWeb.

How do people interact with Mylivechat?

Last month, Mylivechat received 224k visitors who spent an average of 1.9 minutes on the website and visited 2.0 different pages per session. Overall, 41% of people bounce on the first visit.

How do people find Mylivechat?

123.7k people (55%) visit Mylivechat directly. 23.7k (11%) people search for them in Google. Whereas, 4.7k (2%) discover Mylivechat through Facebook, Reddit, and YouTube. 7.6k (3%) visitors come from Mylivechat's email newsletters. Finally, 433.1 (0.2%) people come from affiliates and or paid referrals.

Who uses Mylivechat?

Mylivechat's top market is the United States and they receive 51.8k (23.2%) people.
Then the 2nd is India with 36.8k (16.4%).
The 3rd is is China with 17.8k (7.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Mylivechat's customers say about them?

Review Score

2.6/5

Total Reviews

6

Info

MyLiveChat
5 Star
33.3%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
66.7%
Read reviews that mention
Niki Hale

No Training or Support, Rude Customer Service

Reviewed on 2019-08-06T16:28:23

If I could give this company zero stars, I would. We have new team members that need training on the platform,and they've told us that they do not provide any training. How is that possible? You definitely have a sales team that walks people through it in order to get them to buy it, so how is there NO ONE that can help us? Their "customer support" avoids questions, directs you to email a manager named Adam (no last name, no phone number, who doesn't reply to repeated emails), and insists that this is all they can do because they don't provide phone support—so, as the customer, you're just s*** out of luck. DO NOT WASTE YOUR TIME OR MONEY. There are plenty of other chat options out there, and we're shopping for a new one now.
read more
Mona

This is a rubbish software

Reviewed on 2018-08-05T13:51:58

This is a rubbish software. DO NOT WASTE YOUR TIME!
Online Corner Store

Love this chat software add-on

Reviewed on 2018-04-02T15:24:43

Love this chat software add-on. I have had no problems that others are describing and it was easy to install ...I use it during business hours everyday to communicate with customers interested in buying or following up on orders.
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Charles

Zero stars anyone

Reviewed on 2017-09-08T18:28:23

Zero stars anyone? I tried multiple times to get through to a person at multiple times though out the day and got absolutely no response.Waited as long as 45 minutes! (insert sound of crickets here). Not sure this business is still in business.
read more
Mara

Unstable

Reviewed on 2016-01-06T21:56:40.632

In the middle of chat sessions with customers, we would get messages like " MyLiveChat has stopped working" or "Connection to the chat server failed.Trying to reconnect" or “Cannot Connect to the chat server”. We would basically be forced to close down and try to reopen. Reopening would have it's own set of problems - requiring us to download again. Totally losing our chat sessions (imagine how upset this would make our customers). If you are going to give them a shot, I recommend going month by month instead of paying for months in advance. We paid for 6 months in advance and realized after the 1st real test run that it wasn’t stable enough to use with real customers and they wouldn’t refund us (even for the unused time). They insist that all the network issues were on our end (although we had top notch IT staff helping us troubleshoot and everything else running through our network was perfect). I’ve written several emails and contacted their chat several times with no response & no refund yet. We did find another software that isn’t too expensive and it’s worked wonderful so far.
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Nathaniel

I love this for my small business

Reviewed on 2015-05-13T19:51:27

The software is easy to use. I combine it with the google analytics map. It allows me to connectwith my customers immediately and get sales that I'd otherwise would have lost.
read more

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