Review (April 2024)
The world's largest building society, run for the benefit of its members. helping you with current account, mortgage, savings and other personal finance needs.
4.1B
Estimated Revenue
11.39M
Website Visitors
1.8/5
Trustpilot Score
What do we know about Nationwide Building Society?
Estimated Revenue (2020)
$4.1B
Total Employees
11000
Founded
1846
Industry
Financial Services
About
Nationwide Building Society: The world's largest building society, run for the benefit of its members. Helping you with your current account, mortgage, savings and other personal finance needs.
What is Nationwide Building Society's Revenue?
Nationwide Building Society's estimated revenue for 2023 is $4.1B.
What does Nationwide Building Society do?
Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers. Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.
What are the monthly traffic metrics for Nationwide?
6/mo Traffic Growth
1.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
11M
Time on Site
6.3Mins
Pages per Visit
7.0
Bounce Rate
21%
How fast is Nationwide growing?
Nationwide has grown by 2.5% in the last 6 months according to SimilarWeb.
How do people interact with Nationwide?
Last month, Nationwide received 11M visitors who spent an average of 6.3 minutes on the website and visited 7.0 different pages per session. Overall, 21% of people bounce on the first visit.
How do people find Nationwide?
7.4M people (65%) visit Nationwide directly. 3.5M (31%) people search for them in Google. Whereas, 59.7k (1%) discover Nationwide through Facebook, Reddit, and YouTube. 126.7k (1%) visitors come from Nationwide's email newsletters. Finally, 29.6k (0.3%) people come from affiliates and or paid referrals.
Who uses Nationwide?
Nationwide's top market is the United Kingdom and they receive 11M (96.6%) people.Then the 2nd is Guernsey with 52.9k (0.5%).The 3rd is is United States with 47.7k (0.4%).
Traffic Growth (last 6 months)
What do Nationwide's customers say about them?
Review Score
1.8/5
Total Reviews
2309
Info
Nationwide Building Society5 Star
15.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
80.0%
Read reviews that mention
Anthony Kidd
Bereavement Service a disgrace
Reviewed on 2021-04-13T21:49:10
Just like the last review I have been dealing with the dedicated bereavement department and totally agree that the customer service agents have been insensitive and totally lacking in empathy.I called up as handed the correct paperwork in to the branch two weeks ago and when I spoke to the team was told we don’t have it, and that was it no mention we shall contact the branch etc just plain we don’t have it!. Said to email a copy in, when asked if they would accept a copy they were not sure! Said they might write out to me to request the original!. 5 weeks I gave them the death certificate and 2 weeks ago I gave them the probate paperwork but they just seem not bothered seem to want to hold on to the money as long as they can. Customer service is a joke, a total disgrace looking at the reviews it’s seems everyone is having issues. All the other banks etc I have dealt with over the last 5 weeks have been great apart from Nationwide and One Family another company that that has not respect for families in morning.
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Maury Rock
Terrible Bereavement Service
Reviewed on 2021-04-13T14:11:48
Having recently lost my mother I have had to deal with Nationwide's Bereavement service.They have been singularly awful when it comes to sorting things out and their customer service agents have been insensitive and totally lacking in empathy.
The agents are also often rude, certainly unhelpful, the paperwork long-winded and processes totally bizarre.
The information they offer is also inconsistent from one advisor to the next and their complaint process ineffective (they couldn't find a trace of the call I complained about!)
I have been through the Bereavement process with other financial institutions and it's only Nationwide that have upset me in any way.
If an organisation cannot be on it's best behaviour in the Bereavement department one has to wonder how bad their customer service is elsewhere.
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Elaine Seviour
I wanted to borrow back a few thousand…
Reviewed on 2021-04-13T11:52:38
I wanted to borrow back a few thousand that I have over paid on mortgage (and its a service offered by them).Rang Nationwide, yes your eligible and it should be in your bank account within 3 -5 days. 3 Weeks later, no communication, email, phone call or letter and still no money. Rang them 3 times, each time about half an hour and being put on hold a number of times. Twice put a complaint in, no reply, and no phone call. Now been told that it is to do with my later partner who died in 2014 (as joint mortgage). I have paid it since this date (as he had no life insurance) and the overpayment was made since then. Am I not entitled to this scheme, it is nothing to do with my dead partner and they had all the paperwork to do with this back in 2014. Pay up Nationwide and at least communicate with you members, and tell them what the problem? So I am not allowed the same service as others who get cash back because my partner died. Thanks for your support NOT! I have been a loyal customer for over 10 years and a good one at that.
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Alan
Don't Even Think About Banking With Nationwide
Reviewed on 2021-04-13T09:13:20
Not directly a Nationwide customer, but used them while Power of Attorney for mother.
Branch service was OK,but after she died their Bereavement 'Service' was utterly appalling: nothing seemed to be too much trouble for NW in trying to fob off my attempts to get answers to a few very quick & simple questions when my mother died on the same day that I received a cancer diagnosis and started a long spell in hospital. Almost nothing in the way of helpful assistance (or, perish the thought, a sympathetic hearing), just piles of material on their web site, with hyperlinks going off in every direction, a 'helpline' with era-long wait times, no dedicated email address to use, and weeks-long delays for a reply to anything you mail them.
Everything seemingly directed at getting you to just work it all out for yourself from the dense and lengthy piles of material on their web site, and to make sure you don't bother them directly with any questions, however simple, and however confused or in need of help you might feel.
Almost impossible to get to talk to someone, with era-long wait times for their 'helpline' and, if/when you eventually get through you find yourself speaking to some corporate apparatchik who has obviously been trained to read through prescribed corporate scripts and tick rows of boxes - it was almost amusing to sense the disgruntlement when you took them 'off script' - rather than listen to what you're saying or show any real sympathy for your situation.
On this experience I would never recommend NW to anyone, and to anyone who is thinking about banking with them I would say look at the reviews on this site - particularly the total lack of comment from NW on all the negative feedback - and ask yourself why you would want to associate with a financial provider which, compared with others, shows so little concern for it's public profile and to negative feedback from it's own customers?
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Tony Randall Phillips
Customer service has fallen so far…
Reviewed on 2021-04-12T21:13:44
Customer service has fallen so far recently. I recently moved house specifically to downsize,and use the difference to overpay my mortgage and reduce the monthly payment. I tried 6 times....6 TIMES!!! to ensure the payments were reduced. But nothing happened and my payments stayed the same. After overpaying a large sum, I received ZERO communication for 6 weeks. Not even an acknowledgement that the payment was made. I still don't even know if they received it! Now they could have rescued this situation, but here's why they get zero stars from me - I made a formal complaint....and guess what...they completely ignored that too.
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Daren
Utter distress caused by Nationwide
Reviewed on 2021-04-11T09:28:25
So after the distress they have caused over my late wifes accounts they now inform me it will be anothermonth before they actually pay the money over although all the paperwork is there.
The undertaker sent bacs details yet they sent him a cheque. To steal the money from us a little longer.
Dusgusting service. Please remember 1 day you will die. Dont let these animals loose with money your loved ones will need. Please please dont let them have a penny.
You will notice they dont reply, because they dont care!
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Mrs Banks
Nationwide Fat Cats
Reviewed on 2021-04-10T13:33:56
It is wonderful that Nationwide are treating their staff so well - they can work from home if they choose!!!We investors pay their wages and are left to stand out in the rain while there is 1 person to help at the desk and another telling you that you will use the cash machine whether you like it or not.
Isn't it time for members to rise up and say they have had enough of their high salaries they pay themselves from the proceeds of investing our money and paying us derisory interest? When the voting papers come round this year, use it instead of throwing it in the bin and anyone who can, go to the AGM. We need some press coverage of this outrageous statement they have made while half the population are furloughed or out of work.
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CustomerA Bailie
Wanted to send money to a family…
Reviewed on 2021-04-08T21:32:16
Wanted to send money to a family member, send some of my money mot NATIONWIDE 'S MONEY and was refused.HOW CAN YOU SAY THAT YOUR A BANK FOR THE PEOPLE YOUR THERE TO HELP WHEN YOU CAN ONLY PUT CUSTOMERS OFF.
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