This company did not honor requests to…
Reviewed on 2021-04-12T22:38:10
This company did not honor requests to stop emailing and calling me. I finally gave up and asked them 'what makes your product different?'before referring them to my lawyer in yet another call. The answer I received was 'it improves customer service.' This is clearly a hard sell joke product.read more
This product is very good.This product…
Reviewed on 2021-04-07T15:12:21
This product is very good.This product is very good.This product is very good.This product is verygoodread more
Best CX Platform on the Market
Reviewed on 2021-03-05T18:29:49
We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs.Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including:
- Agent Experience: The MAX softphone is intuitive... really easy to use.
- Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO.
- Custom Reporting/Data Access: The custom reports may not have best visual aspects in the market, but the access to raw data is the best.
- You're assigned a TAM (Technical Account Manager) that provides support... we meet with ours weekly to discuss new functionality and open issues/cases.
- Easy to deploy for work-from-home agents.
Overall, best in the market in my opinion.read more
This product is very good
Reviewed on 2021-02-16T07:38:48
This product is very good
Great platform for managing clients data.
Reviewed on 2021-02-13T18:38:19
This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns.It also give our clients proper insights on our products and services.read more
Great company with a better mindset…
Reviewed on 2021-02-09T18:29:27
Great company with a better mindset people
Great and amazing software to use.
Reviewed on 2021-02-06T18:21:30
Great and amazing software to use.. I love it.
asc escalation specialistReviewed on 2021-01-27T16:13:29
It glitches alot. Sometimes my agent doesnt pull up and sometimes my chats dont come through.
