I"m so frustrated with Microsoft that…
Reviewed on 2021-03-18T15:29:07
I"m so frustrated with Microsoft that I've been forced to vent my frustration for the very first time on Trust Pilot and every other platform I can find until I get the product I've paid for.In fact I've never complained about anything before but now that Microsoft have my £59.99 and I have no product. This seems to be my only option.
I have been a loyal customer of MS since 2017 when I first bought Microsoft 365 for my MacBook, and I’ve been happily using their software since.
Two days ago I had to upgrade my laptop, I had to re-install all my applications. I contact MS for help as I was having issues downloading the 365 software to my new laptop. I spent four hours this morning chatting to various MS staff online when I discovered that there were in fact two accounts, one with my old email address and one with my new email address. The subscription payment I made in October 2020 went into my old account and as I no longer have access to my old email account there was nothing I could do as they need to send me a code. Every other detail of my account/s is the same, same phone number, same postal address, date of birth etc..I asked if they could please look into these accounts to check these details but the answer was no. The only way to verify that I was the same person with two accounts or that I was the account holder was to send an email with a code to my old address. I kept telling them that my old email address was defunct and that I did not have access to it. The staff I spoke with seemed sympathetic and seems to understand but there was still nothing they could do.
They keep the money I get no product. I told them that as I work for the NHS on a pretty low wage. I can’t afford to lose this money and have no product.
I wonder if anyone out there can help me with advice on what next to do?
thank you ...read more
WORST CUSTOMER SERVICE IN THE WORLD…
Reviewed on 2021-03-15T12:30:00
This company has a zero rating for customer service from me.
No portal for complaints or telephonenumbers given on their website.
Their Netherland office answers UK queries yet unable to assist on the most basic of questions despite many many phone calls to them. I have been charged twice on their service, yet no one can offer a solution and they informed Amex the billing was correct.read more
Reviewed on 2021-02-26T13:30:55
What is going on???
I contacted you the first time monday, where you tried to help me and said that a person from data protection should contact me.Tuesday I phoned again since I didn't hear anything from you! Then I was told 1-3 days is the expected timeline to get it solved. Wednesday then the 3 days were over I phoned again and suddenly the timeline was 3-5 days, but she expected that I would be contacted within 24 hours! Thursday I didn't bother to call you again. Now we have Friday and you haven't called me and I called again earlier and got the same 24 hours answer!
Please fix our account, we need access to our mail in order to do our work. We are missing out on a lot of sales when we don't have access to the email! Who are going to cover this? Contact med ASAP!!! I need access to our business 365 office plan!
Regards
Thomasread more
I’m really sorry to say that I am very…
Reviewed on 2020-12-26T22:17:10
I’m really sorry to say that I am very disappointed in Microsoft and is program called 365 office I purchase it over the internet,I will never again trust anyone, with Microsoft software for sale. I been had Microsoft.read more
Reviewed on 2020-12-26T15:37:03
Office is good. Everyone uses it. NOW the price is too high for personal use. Thats why most people at home just pirate it.
I tend to use a free Office-like app (not gonna mention names)but with the price that of microsoft i totally get those who just crack it.read more
I am using different apps from…
Reviewed on 2020-12-16T10:22:30
I am using different apps from Microsoft at work and for my personal life, the price is acceptable andthe products are very goodread more
Reviewed on 2020-12-08T19:20:28
+ Great tools
- Version loses support after the next gen comes.
- Highly priced.
Microsoft owe me an Office suite.
Reviewed on 2020-11-30T14:08:07
My Microsoft Office has functioned for many years. It was preinstalled by my supplier.I recently went to use it only to be confronted by a message that the suite needed to be “repaired”. The “repair” worked except it asked me for a product key that had never been supplied to me. I went onto Microsofts chat line. I was told that as I had lost the product key it was my fault. It was difficult talking to them saying it was not lost but never supplied and an hour ago it was fine but their update now rendered the suite useless. For two and a half hours I argued that they were culpable and that the “repair” should have done just that. After that time I was dismissed by a supervisor offering a monthly subscription model, free for 6 months. I now do not have an office program to run as I refused this appalling offer as I had already paid for this when I bought the computer. I have bills to pay and refuse another monthly bill from these people who owe me a suite. Absolutely lacking in a sense of fairness offering no customer service. I simply wanted a status quo but their systems have denied me this.read more