Review (April 2024)
Access high-energy workouts, instantly. discover peloton: streaming fitness classes to you live and on-demand.
1.83B
Estimated Revenue
6.81M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Peloton Interactive?
Estimated Revenue (2020)
$1.83B
Total Employees
3800
Founded
2012
Industry
Health Wellness And Fitness
Location
New York, United States
About
Peloton Interactive: Access high-energy indoor cycling workouts instantly. Discover the Peloton bike: the only exercise bike streaming indoor cycling classes to your home live and on-demand.
What is Peloton Interactive's Revenue?
Peloton Interactive's estimated revenue for 2023 is $1.83B.
What does Peloton Interactive do?
Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com.
What are the monthly traffic metrics for Onepeloton?
6/mo Traffic Growth
29.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
7M
Time on Site
3.9Mins
Pages per Visit
4.0
Bounce Rate
47%
How fast is Onepeloton growing?
Onepeloton has grown by -14.4% in the last 6 months according to SimilarWeb.
How do people interact with Onepeloton?
Last month, Onepeloton received 7M visitors who spent an average of 3.9 minutes on the website and visited 4.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Onepeloton?
4M people (58%) visit Onepeloton directly. 2.2M (33%) people search for them in Google. Whereas, 161.6k (2%) discover Onepeloton through Facebook, Reddit, and YouTube. 50.1k (1%) visitors come from Onepeloton's email newsletters. Finally, 106.2k (1.6%) people come from affiliates and or paid referrals.
Who uses Onepeloton?
Onepeloton's top market is the United States and they receive 6.2M (91.7%) people.Then the 2nd is Canada with 172.1k (2.5%).The 3rd is is United Kingdom with 67.6k (1.0%).
Traffic Growth (last 6 months)
What are Onepeloton's ads on Google?
Google Ads
Introducing the Peloton Bike+ - Cardio+Strength Workout
https://www.onepeloton.com/bike-plus
Easily pair the Bike+ with your Apple Watch to share metrics between devices
Peloton Official Site - Compare Your Fitness Cost
https://www.onepeloton.com/calculator
Your best workout is just steps away. That means more time for what matters. Cycling, strength, yoga and more. Live & on-demand from the comfort of home. Stream Live Classes.
Onepeloton.com | The Original Peloton Bike | Now $400 Less
https://www.onepeloton.com/bike
Find workouts that fit your mood, goals, music taste, experience level and schedule. Get game-changing cardio for $400 less. Experience the original Peloton Bike. Variety of Class Types. Real-time Metrics. 1,000+ On-Demand Classes. Stream Live Classes.
Peloton Official Site | Give the Gift of Peloton | onepeloton.com
https://www.onepeloton.com/
This Holiday, Give the Ultimate Gift for the Whole Family. Stream Live Classes. Real-time Metrics. NYC's Best Instructors. 12+ Daily Live Rides. Unlimited Classes. Variety of Class Types. 8000+ On-Demand Classes. 22" HD Tablet. 140 West 23rd Street, New Y
Peloton Official Site | Bring out Mom's Best | onepeloton.com
https://www.onepeloton.com/
Rating for onepeloton.com: 4.7 - Average delivery time: 1–4 days Thank Mom with an experience as powerful as her. Give the gift of Peloton. Stream Live Classes. 12+ Daily Live Rides. 10,000+ On-Demand Classes. Variety of Class Types. Real-time Metrics. NY
What do Onepeloton's customers say about them?
Review Score
1.7/5
Total Reviews
270
Info
Peloton5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
James Paradiso
Wish I could rate 0 stars
Reviewed on 2021-04-07T02:53:57
This company has the worst customer service I have ever experienced. For the price you pay for a bike and a monthly recurring subscription one would think customer service would be at least ok.Its non-existent! Peloton only cares about 1 thing. The money you send them, not their service or support.
read more
Lydia Burkett
Hopeless customer service
Reviewed on 2021-04-05T18:28:34
Hopeless customer service.
They were rude and extremely condescending on the phone.I have since written a complaint to them and fully intend to escalate it to the ombudsman.
read more
Teddy “Ted” Bear
Wouldn’t give any stars at all if I…
Reviewed on 2021-04-01T20:26:42
Wouldn’t give any stars at all if I could.
Disgusting customer service, I can’t even call it service,it’s been appalling.PLEASE seriously consider the many similar reviews on here before you part with a lot of money. They don’t respond at all, they are just not interested. I have resorted to messaging them on their Instagram page (which all looks very lovely). I wouldn’t have any of their products even if they were free!
read more
Jill Guerin
Disaster
Reviewed on 2021-03-31T21:48:34
After nearly 7 months I finally received my Peloton. They told me it would take 4, I was patient until about 5 months,after all everything takes longer to get to Hawaii. When my original delivery date came and went with no communication, I began to call, message, and try to determine the status of my order. I actually believe I was lied to multiple times. The tipping point was after the 6 month mark, I received an email from a customer service rep stating my bike was on island and I should call to schedule deliver. I called less than an hour later and the shipping company told me the same customer service representative told them my order was cancelled. There were 400 bikes delivered to the island and my order was cancelled! Then (!) I proceeded to get automated calls every day for a week telling me to call and schedule delivery. When I did they said, my order was cancelled. Not one Peloton customer service person was actually helpful giving the status of my order. My friend ordered his bike over a month after me and received his weeks before me. They gave him a monetary credit when he complained. I got a crappy hat and a water bottle for all my trouble. I believe Peloton should have compensated me with free classes for a year or a large credit on the cost of the bike. The purchase experience was a disaster and I expect better from this company.
read more
Michael DeComo
Great product
Reviewed on 2021-03-29T17:50:34
Great product, delivery team very efficient
Louise
Disgusted that peloton not delivered…
Reviewed on 2021-03-26T13:42:43
Disgusted that peloton not delivered today. Driver cancelled. Think he wanted to finish early on Friday.Worst company ever. Thinking of cancelling.
read more
Tucker
24+ week delivery, still no bike.
Reviewed on 2021-03-23T00:04:54
Ordered my bike the first week of October 2020 and I am still waiting as of March 22, 2021.No responses or feedback has been given, no discounts, no reduced freights. Called customer service 10+ times where the end result is I either am hung up on, directed to call their shipping company who tells me to call peloton, or am told they will check with shipping and get back to me and then subsequently never call me or notify me of anything. Their original estimate was less than 3 months and in my last email I was told it now is estimated at 24 weeks...which is already come and gone. Genuinely the worst experience with customer support or a company that I have ever had.
read more
Family Witten
Worst Delivery and Customer Service I’ve Ever Experienced
Reviewed on 2021-03-14T22:51:27
Ordered Peloton 1/21/21 and paid in full. Received an email on 1/22 to call XPO Logistics to schedule delivery and did so,only to be told that because I am located in Hawaii, the National Assembly office in CA would call me within 24-48 hours which never happened, though I was told that the soonest delivery appears to be in April. I have since received 6 similar emails with the same non-results.
At one point, I pushed to get the number for National Assembly. Same result, and worse. They had the gall to tell me that the docks were closed. Hellooo Peloton - Hawaii is functioning all and well receiving shipping deliveries. I asked if I could change (refund) my full payment to the 0% interest rate installment plan so that Peloton would not be sitting on my $2900+ without even the capacity to provide any substantive response. I was told that I had to cancel and place my order again, which would put me to the back of the line to receive my Peloton. The only upside is that the poor call agents are polite, though Peloton’s policy and delivery system makes them useless. I can also use their app. Whoopee....an exercise app for $2900.
I am very close to canceling my order and getting the Norditrak or another competitor. I understand that there have been production delays but the fact that Peloton cannot even change me to the installment plan without penalty, or provide half-decent follow up to give me an actual honest update on expected delivery, gives me zero faith in their ability to help me if I have problems with the unit when and if it ever arrives (can they even deliver it in 2021?)
read more
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