Review (April 2024)

10M

Estimated Revenue

113.3k

Website Visitors

3.2/5

Trustpilot Score

What do we know about OsTicket?

Estimated Revenue (2020)

$10M

Total Employees

10

Industry

Information Technology And Services

Location

Alexandria, United States

About

OsTicket: osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

Social Links

Alexa Ranking: 130676

What is OsTicket's Revenue?

OsTicket's estimated revenue for 2023 is $10M.

What does OsTicket do?

OsTicket is a open source support ticket system.

What are the monthly traffic metrics for Osticket?

6/mo Traffic Growth

-19.40%

All Time Traffic Growth

Create Free Account

Monthly Hits

113k

Time on Site

4.4Mins

Bounce Rate

33%

How fast is Osticket growing?

Osticket has grown by 14.6% in the last 6 months according to SimilarWeb.

How do people interact with Osticket?

Last month, Osticket received 113k visitors who spent an average of 4.4 minutes on the website and visited 5.0 different pages per session. Overall, 33% of people bounce on the first visit.

How do people find Osticket?

27.2k people (24%) visit Osticket directly. 75.8k (67%) people search for them in Google. Whereas, 795.8 (1%) discover Osticket through Facebook, Reddit, and YouTube. 667.9 (1%) visitors come from Osticket's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Osticket?

Osticket's top market is the United States and they receive 23.7k (20.9%) people.
Then the 2nd is Germany with 5.7k (5.0%).
The 3rd is is Brazil with 5k (4.4%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What do Osticket's customers say about them?

Review Score

3.2/5

Total Reviews

1

Info

Osticket
5 Star
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4 Star
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1 Star
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Read reviews that mention
Lewis

As much as this is one of the best free…

Reviewed on 2020-06-27T12:41:38

As much as this is one of the best free ticket system scripts available right now,it's 2020 and the default theme still looks like it's from Windows 1995 and is NOT responsive on either the front or backend. There are very, very few alternative third party themes with what looks like the best alternative being $100. This is quite fustrating. The Cloud Hosted options aren't cheap too, and if it's got the same poor theme and isn't responsive then it's not worth anywhere near the price with so many cloud alternatives about which are more competitively priced. Such a shame. I cannot recommend this system for anything more than a small personal site or project, but certainly not a business.
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