Review (April 2024)

10k

Estimated Revenue

10k

Website Visitors

3.2/5

Trustpilot Score

What do Pearlsofjoy's customers say about them?

Review Score

3.2/5

Total Reviews

2

Info

Pearls Of Joy
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
100.0%
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Maria A

Integrity issues

Reviewed on 2020-10-11T09:41:43

My issue with this company is the fact that they only post positive reviews on their website.My review was focused on how they gave me smaller sized pearls than what I had ordered and paid for (7.5-8mm). I only upgraded to the bigger size (and paid a higher price) from (7-7.5) because they give you a first time customer discount. They also weren’t able to answer and address the questions/request I raised after I put the order. Including my preference of getting white or silver overtone pair. The good thing for those living in the US is that they do seem to allow returns. The other problem I found with this return policy besides that I’m overseas and I have to pay almost the same as the earrings themselves to ship back, is that the instructions on how to package the items for the return include things they didn’t do when sending the item to me including “Ensure all clasps, chains or delicate parts are secured with bubble wrap, to prevent damage in transit.” Just an update: I wore the earrings for a night out and my ear piercings became just a little crusty. This used to happen when I was younger not being able to afford real gold. I own a few 14k and 10k gold earrings and never had this reaction. Not sure if this is real 14k gold.
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