Constant server and crashing issues. Avoid!!!
Reviewed on 2021-02-09T16:43:52
Unfortunately we started using Proofhub. Set up all of our templates and spent time training.It was going great. A few strange design issues such as having start dates for tasks but no ability to group by start dates and no ability to group by project and then list, but nothing you cant live with.
It went downhill over a week ago when the team kept reporting errors when connecting to the app. It either wouldn't load their tasks, wouldn't allow them to complete tasks or would simply time out. This has got worse over the last week. We are a business using proofhub to manage our workload. This has caused us severe issues. They have acknowledged server issues and said they disabled their chat feature to resolve it this morning. This did not fix the issue and another day of constant connection issues.
Their service status page still shows everything as operational and has throughout the last week. This is not true when they have acknowledged a known issue. Where are the comms to tell people what the issue is and when it will be fixed. Good comms when having issues is such a basic requirement of good software providers.
You can only email. No other method of communicating issues and all you get back are standard replies such as:
"Thanks for writing in.
I really apologize for the inconvenience caused.
The issue has been reported to the backend team and they are looking into it.
Do let us know if you need further assistance"
Not much help when I and my team cannot effectively manage any of our projects!read more
Helps keep employees on the same page
Reviewed on 2020-11-27T18:44:49
ProofHub helps us be more organized. With a Kanban board view, Gantt charts, and the calendar view,it is easy for my team to analyze their work progress. We find ourselves working well in sync because of this tool.
It has replaced numerous software platforms and provides integration to the software platforms we use daily. But I feel like there could be more tools the product could be integrated with. But great changes with ProofHub happen regularly so I expect some great integrations to come soon.
For a team that relied on meetings alone to keep people informed, ProofHub has been a great help in keeping the team on the same page. There are no doubts and no one feels out of the loop anymore.
I would highly recommend using this tool as ProofHub helped us meet deadlines and visualize our goals in more than one way. Because of this tool, we can utilize time better and are able to meet deadlines more easily.read more
All-in-one tool: ProofHub
Reviewed on 2020-02-17T10:15:25
It's a great project management tool with amazing feature rich environment.
Reviewed on 2019-11-01T16:40:29
ProofHub is amazing because it makes everything so easy.
The app's integration with Google Drive andShift makes it easy to use for every team member.
ProofHub became a central location for all our project files, tasks, documents, conversations, time tracking, and reporting, etc.
Everyone stays on the same page and work just flows without confusion and conflict.read more
I have been using ProofHub for 13…
Reviewed on 2018-10-18T18:13:37
I have been using ProofHub for 13 to 14 months (as of this review).
The main reason for using ProofHub has been to interact with customers on their projects,which I think is the standout reason for using ProofHub in the first place. This system is built around company-client interaction and even team interactions.
I have noticed, the OLD system has been slowing down lately and new features have been lacking. BUT, they just launched the beta of a newly revamped ProofHub that is far superior and loads at lightening speed.
Loving the NEW:
1. Improved Speed
2. @Tagging People
3. Project Summary
4. Announcements! YES!!
5. ME View
6. Custom Reports
** Areas NEW ProofHub+ that can be improved:
1. Move Forward and Backward from task to task (Back + Forward arrows) without leaving the task view.
2. Bulk Select and Modify Tasks, which was an issue from the last version.
3. The timers are still not very user friendly. Allow us to use third party timers that integrate into ProofHub. Or, have an independent pop-up timer that functions like the Harvest or Toggl timers
4. Better Notification Management: There is a real need to be able to (a) Mark All Read (b) Mark as Unread (c) Star Prioritize a Notification (d) Filtering options for Notifications 'By Project,' 'By Category,' 'by Urgency,' and 'by People.'
5. Administrators need direct LIVE CHAT with ProofHub support. Not the pretend chat that only takes you to an FAQ page.
6. There needs to be a Ticket system, where customers and team members can submit a ticket to the Projects Leader (assigned) and/or Company Administrator (Us).
7. Ability to Upload files into the folders setup under the Files area from anywhere in ProofHub (eg. Comments, Tasks, Sub-Tasks).
Loving the direction!read more