Review (April 2024)
Products
7.53B
Estimated Revenue
1.5/5
Trustpilot Score
What do we know about Quest Diagnostics?
What is Quest Diagnostics's Revenue?
Quest Diagnostics's estimated revenue for 2023 is $7.53B.
What does Quest Diagnostics do?
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company's approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world's 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
What do Questdiagnostics's customers say about them?
Review Score
1.5/5
Total Reviews
125
Info
Quest Diagnostics5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
JB
This company has unethical billing…
Reviewed on 2021-04-07T19:20:15
This company has unethical billing practices. You get an estimated amount owed at the clinic(they say is from the insurance company),which can be wrong because the insurance company says they are NOT in network. The same test amount ordered direct is 1/4 of the insurance billed amount. They won't give you that price if you try to get it billed through insurance. SKIP this place.
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Roy Crews
I only wish I could give this company a…
Reviewed on 2021-04-01T22:09:02
I only wish I could give this company a ZERO. I will NEVER USE QUEST AGAIN. Doctor office sent them my blood work by fax,they completely lost the order, this not only happened once but twice after I had fasted 12 hours. Company did not seem to care. This is absolutely the worst company that has drew my blood in over 50 years. Stay away from this company. They are the worst!!!! I would not even take the time to write this review, If they would only have seemed to care, this employee should be taught customer service. If she worked for me I would fire on the spot.
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Jr
Had an appointment and still waited…
Reviewed on 2021-03-18T14:11:30
Had an appointment and still waited over 40 minutes to be seen.
Raif Camara
Inefficient and unethical billing.
Reviewed on 2021-03-17T16:00:49
My wife had pregnancy exams conducted with this company.
They repeatedly made mistakes with billingour insurance company and even DEMANDED FULL PAYMENT UPFRONT when they were unable to verify we were insured (even though we were).
It is also impossible to get them on the phone, I only was able to reach them on the phone ONCE, AFTER 2 HOURS WAITING. The call dropped shortly afterwards and it was very frustrating.
At this point, the company SENT US TO DEBIT COLLECTION WITHOUT CALLING OR EMAILING US EVEN ONCE.
I am NEVER going to use their services again if I can avoid.
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Josie Carranza
I went to Quest Diagnostics on 919 N…
Reviewed on 2021-03-13T00:26:20
I went to Quest Diagnostics on 919 N Blackstone in Tulare, California. From the moment I walked I received awful service and treatment.The nurse named Vernice at the front was asking me the routine questions with annoyance in her tone. I could barely hear or understand her. I checked in and she asked for my paperwork and insurance card. She was trying to ask me if I had fasted 12 hours prior. Again I could barely hear or understand her. Another nurse came in and told me what she was asking. I gave the nurse Vernice my papers and insurance card and she told me my insurance wouldn’t cover and to go to another location in town. I called my insurance a day before and they said they covered but if I had any issues to give them a call and they would let Quest know I was covered. I told them both this. The second nurse said they should have given me a code needed, told her I didn’t get any code to which she replied “sucks, you can pay out of pocket.” Wow. The interaction with both of these nurses didn’t continue much longer because they were not trying to work with me, they were both rude with their tone and words. I only got one nurses name Vernice, but this happened Friday March 12 close to noon if anyone can check the schedule or cameras to find out who was the other nurse. Anyways they were both extremely rude, made me feel unwelcome, both seemed to be unhappy to do their job. Neither of these things are my fault. They need to learn manners and work on their customer service skills because they have none.
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Pamela
Quest in San Clemente on Los Mares is…
Reviewed on 2021-03-09T16:42:22
Quest in San Clemente on Los Mares is fast & efficient. The online check is easy to use.My technician was Lenonda excuse the spelling. She’s very calming & fast. Thank you for the TLC.
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Christine Goodman
Awful experience
Reviewed on 2021-03-04T08:59:18
Awful experience; I’ll never go to the Novato lab again; have never experienced more pain getting a simple blood test and it took days to get my results.Additionally, the office is filthy and there’s no one at the helm. I felt like a homeless, penny less victim.
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Sharon Mcmurtrie-fahr
I am required to get bloodwork done…
Reviewed on 2021-03-01T12:53:50
I am required to get bloodwork done every 3 weeks before receiving my cancer treatments.I tried to schedule my appointment but for some reason the office I normally go to will be closed for the next month. I was not informed of this during my last visit 3 weeks ago. That information would have been helpful. Because of the new required appointment scheduling I’m trying to contact the office I will need to visit today. The automated call service su*ks to say the least. I had a question about my Dr’s order for the bloodwork but there was no option to speak with a live person in the menu option so I scheduled the appointment without knowing if they will even be able to do my bloodwork. I guess I’ll have to just go and take my chances. After realizing I had to make the appointment for later in the day I tried ( before even hanging up from scheduling the first appointment) I tried to reschedule for later in the day. In order to do that they needed my confirmation code. I tried to give it 5 different times. Repeating it exactly the way it was given to me. A as in apple-B as in boy etc and every time it didn’t accept the conformation code. I hung up angry and frustrated at the incompetence of the automated system and not being able to have the opportunity to speak with someone who could assist me. I tried calling customer service but they aren’t open yet. This is the worst experience I’ve ever had in dealing with a automated system ever
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