Review (April 2024)

Feel the joy of cash back! start your shopping at rakuten - shop as usual - get cash back. shop at over 3,500 stores and get paid.

9.38B

Estimated Revenue

63.97M

Website Visitors

4.4/5

Trustpilot Score

What do we know about Rakuten Asia Pte Ltd?

Estimated Revenue (2020)

$9.38B

Total Employees

180

Founded

2012

Industry

Internet

Location

Singapore, Singapore

About

Rakuten Asia Pte Ltd: Shop smarter with Rakuten: Earn Cash Back at 2,500+ stores or shop the marketplace for electronics, clothing, games, sporting goods, and more.

Social Links

What is Rakuten Asia Pte Ltd's Revenue?

Rakuten Asia Pte Ltd's estimated revenue for 2023 is $9.38B.

What does Rakuten Asia Pte Ltd do?

About Rakuten Asia Pte. Ltd. Rakuten Asia is the Regional Head Office of Asia. It comprises various business verticals including Rakuten Capital, Rakuten Marketing, Rakuten Rewards, Asia Tech Development Unit, Rakuten Institute of Technology and Global Marketing Office. Our office, Crimson House Singapore, is located at CapitaGreen. It houses Rakuten's sister companies such as Rakuten Travel, Rakuten Insights, Rakuten Viki and Rakuten Viber. About Rakuten Japan Rakuten is Japan's leading Internet services company, largest e-commerce company in Japan, and third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide. Our global footprint starts from Japan to Asia, the Americas and Europe with a wide portfolio of services. Rakuten is an Eco-system of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. For more information on Rakuten and its business, please visit http://global.rakuten.com/corp/ or email us at [email protected]

What are the monthly traffic metrics for Rakuten?

6/mo Traffic Growth

-10.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

64M

Time on Site

3.0Mins

Bounce Rate

53%

How fast is Rakuten growing?

Rakuten has grown by -38.3% in the last 6 months according to SimilarWeb.

How do people interact with Rakuten?

Last month, Rakuten received 64M visitors who spent an average of 3.0 minutes on the website and visited 2.0 different pages per session. Overall, 53% of people bounce on the first visit.

How do people find Rakuten?

49.8M people (78%) visit Rakuten directly. 8.8M (14%) people search for them in Google. Whereas, 320.8k (1%) discover Rakuten through Facebook, Reddit, and YouTube. 651.4k (1%) visitors come from Rakuten's email newsletters. Finally, 1.2M (1.8%) people come from affiliates and or paid referrals.

Who uses Rakuten?

Rakuten's top market is the United States and they receive 46.1M (72.1%) people.
Then the 2nd is France with 11.6M (18.1%).
The 3rd is is Japan with 2M (3.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Rakuten's ads on Google?

Google Ads

Rakuten.com | Rakuten Official Site | Rakuten - Shop with Confidence‎

https://www.rakuten.com/?landing

Rating for rakuten.com: 4.5 - Average delivery time: 1–5 days You’re Already Going to Shop. Why Not Get Paid to Do It? Join Now and Shop Today! We’ve Paid Our Members Over $1 Billion in Cash Back. Get Your $10 Bonus! Hassle-Free Savings.

Ebates is now Rakuten | Online & In-Store Cash Back

https://www.rakuten.com/

Shop at Over 2500 Stores & Get Paid. Stack the Savings with Today's Best Coupons & Promos

Staples Coupon Codes - Today's Top Coupons & Deals

https://www.rakuten.com/staples.com

We’ve Paid Our Members Over $1 Billion in Cash Back. Shop at Over 2500 Stores & Get Paid. Start Earning Cash Back Every Time You Shop. Save Money on the Stores You Love - Join Now. Coupons Updated Daily. Verified Promo Codes. Hassle-Free Savings.

Outfitters promotion - Outfitters promotion

https://www.rakuten.com/signup_sem.htm

We’ve Paid Our Members Over $1 Billion in Cash Back. Shop at Over 2500 Stores & Get Paid. Start Earning Cash Back Every Time You Shop. Save on the Stores You Love - Join for Free.

Outfitters promotion - Outfitters promotion

https://www.rakuten.com/signup_sem.htm

We’ve Paid Our Members Over $1 Billion in Cash Back. Shop at Over 2500 Stores & Get Paid. Shop at Over 2500 Stores & Get Paid. Stack the Savings with Today's Best Coupons ...

What do Rakuten's customers say about them?

Review Score

4.4/5

Total Reviews

20231

Info

Rakuten.com

[email protected]

415 908 2200

San Mateo

5 Star
60.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
35.0%
Read reviews that mention
Misako Hanson

Rakuten is awesome!

Reviewed on 2021-04-07T15:31:24

Rakuten customer support is always very quick and efficient. They listen and solve a problem quickly.When something went wrong at Rakuten, I never worried about it. Because the customer support team will make it right. Thank you for your 5 stars customer service.
read more
TheRealRob

Having issues with my browser didn't…

Reviewed on 2021-04-07T13:10:21

Having issues with my browser didn't stop them from clearing up the issue, they reached out to the merchant and all is well...always use them when I can. Also customer support is awesome, it took months but they didn't give up.
read more
Nini

I receive my order from Europe to…

Reviewed on 2021-04-06T22:47:19

I receive my order from Europe to Canada in a week. Great deal
Linda

Rakuten is a rock star of great deals…

Reviewed on 2021-04-06T01:17:51

Rakuten is a rock star of great deals and truly embodies what customer service means.I recently had some missing cash back from stores that had not paid. As soon as I notified Rakuten, Charles and Fred resolved the issues immediately and added the cash to my account. I have never dealt with any firm as easy to do business with as Rakuten!
read more
Kathleen Garrett

They are very kind and understanding

Reviewed on 2021-04-05T02:03:08

They are very kind and understanding. I paid almost a thousand dollars for an item and forgot to click the Rakuten button first.I contacted them and told them all the information that they needed and the following day they replied after checking it all out and gave me the percentage to spend on eBay in the future. Very kind of them!
read more
Aly

No response from Customer Service

Reviewed on 2021-04-04T20:44:38

I joined Rakuten from a YouTube influencer. First, the influencer promoted the incorrect amount that I would receive if I join; I was shortened $5.I began to use the application then one day my account dropped by $20. This was the referral that I received from the beginning. I have written several emails and am told that I am being transferred to another department. No responses past that. I am disappointed and am cancelling my subscription.
read more
Fat Lip

Full of Chinese fraudsters as Rakatun…

Reviewed on 2021-04-04T08:38:46

Full of Chinese fraudsters as Rakatun allows sellers to modify adverts after sales. example,this advert claims its a Canon camera remote, how ever, the merchant changed the description to a Bicycle bottle holder shorturl . at/gqvQY then demanded any reviews I made warning others be removed and I pay for return costs to China! Paypal on the other hand accepted a complaint in the resolution center, but says I have to pay for shipping back if I want a refund..even when its clear the advert was clearly misleading and fraud!
read more
Robert Inman

No customer service. No purchase tracking

Reviewed on 2021-04-03T10:05:48

I have emailed Rakuten 3 times about missing cashback and did not get a response. Purchases often don'tseem to track and you don't get a response when you contact them about this. You never know if a purchase has tracked, or not. You only get confirmation on the website once a shop has paid the cashback/points, which can be many months later. All other CB sites I have used have a clear transaction tracking systems that customers can view online e.g. Topcashback/Quidco etc. Occasionally you get an email confirming something tracked, but this seems very rare, and it does not provide enough information. The rates are great if the cashback/points are paid, but I'd rather use other CB websites, as cashback seems to track much more often and these companies respond to emails.
read more

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