Review (April 2024)
Razer is the world leader in high-performance gaming hardware, software and systems. We live by our motto: For Gamers. By Gamers.
820.8M
Estimated Revenue
1.6/5
Trustpilot Score
What do we know about Razer Inc.?
Estimated Revenue (2020)
$820.8M
Total Employees
1300
Founded
2005
Industry
Consumer Electronics
Location
Irvine, United States
About
Razer Inc.: Razer is the world leader in high-performance gaming hardware, software and systems. We live by our motto: For Gamers. By Gamers.
What is Razer Inc.'s Revenue?
Razer Inc.'s estimated revenue for 2023 is $820.8M.
What does Razer Inc. do?
Razer™ is the world's leading lifestyle brand for gamers. The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world's largest gamer-focused ecosystem of hardware, software and services. Razer's award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer's software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher). In services, Razer Gold is one of the world's largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia. Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
What do Razer's customers say about them?
Review Score
1.6/5
Total Reviews
1560
Info
Razer5 Star
10.0%
4 Star
5.0%
3 Star
5.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Jacob Richards
Never Repaired My Laptop
Reviewed on 2021-04-07T16:14:39
I sent in a Razer laptop for repair, but they never fixed the machine. I have been trying to get an update on my case since months now and they seem to completely ignore my emails now.I have no other option but to leave a bad review.
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Robin
Just the regular 1 star review
Reviewed on 2021-04-06T18:56:50
Just the regular 1 star review, as all my current reviews are not enough to describe the customerexperience yet.
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Ben
Razer delivery.
Reviewed on 2021-04-06T14:59:45
Recently made an order with RAZER.
I ordered the items on 01/04/2021 and they arrived on the morning of 06/04/2021.
The shipping was very quick,considering it was an Easter weekend and the items had been shipped from China to the UK. The delivery was excellent also.
Would highly recommend this company, I personally own several of their computing peripherals and have never had an issue with them, and consider them to be of a very high quality.
Very impressed with this performance from RAZER.
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vasilopoulost
I recently experienced a non response…
Reviewed on 2021-04-06T09:31:40
I recently experienced a non response issue with the left and right buttons of my Razer Naga mouse about 6 months after I purchased it.It was my third Razer Naga mouse, my previous lasted for 5 years before I needed to buy a new one, thus i was surprised by the fact that this one presented this issue so fast. Anyway, after contacting Razer Support and answering a set of questions regarding my device, I was given troubleshooting instructions and after a series of emails in which the support team evaluated the situation they realized that my device was indeed defective and approved my case for RMA. The RMA team immediately contacted me and asked me to cut the mouse cable - which was one of the hardest thing i have ever done - and send them a picture for proof. Following the authentication of the pictures I sent them, they informed me that my replacement mouse was on its way providing me with the courier tracking number and the ETA. I was very impressed by the service and overall treatment by the people in both the Support and RMA teams of Razer. They were friendly in their communication, professional in their approach and very helpfull towards me while trying to safeguard their company's interest by making sure my claim was legit, something which I understand and respect. Anyway sorry for the long post, I hope my new mouse will not be defective and i thank the people in Razer for their support and help!
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Kasey Patten
My HDD would go missing and reappear…
Reviewed on 2021-04-05T23:22:02
My HDD would go missing and reappear days later continually. I sent the product back to razer to abranch in germany and they replaced the hardrive the problem is when they sent it back to me Fedex said there was missing paper work and returned to sender (razer) its now been over 2 weeks and i just get passed around on email tp the relevent team and they say they will get back to be in 2-3 days its now been 5 since thwir last email. There custmoer service is the worst ive seen. It would be nice to know where my £1500 laptop is and when ima get it back
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Junhua Chen
Lousy Service
Reviewed on 2021-04-05T04:47:11
If there was a 0 star option, I would have gladly given this bad company that. There was absolutely 0 effort of service recovery and their products are so badly designed.First I bought Razer Kishi controller for Android to play my Xbox game on my phone. Perhaps it was naivity on my part to believe them when they claim "universal fit" and when I got it, I found that my Huawei P30 pro was too big (and it's not the biggest phone in the market). Another design flaw is that with a sillicon casing there was no way for the controller to fit the phone. So nevermind. I wrote back to request refund. Firstly the company's stupid website kept redirecting me to the US website for refund. Secondly after finally tracking down where to contact a staff regarding refund, I was told that I had to mail it Hong Kong to enjoy the refund! I stay in Singapore and this is a Singapore company with its own retail stores in Singapore, but I got to mail back to HK? For $16! Trust me, don't ever buy from this company.
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Andrew J.
HORRIBLE CUSTOMER SUPPORT AND PRODUCTS!
Reviewed on 2021-04-04T00:35:39
HORRIBLE CUSTOMER SUPPORT!
Don't buy Razer products ever! They are overpriced and a scam.Razer worse than some non-premium branded products.
Also their products are literally garbage. Their products have very poor build quality.
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Markét
BE RAZER, BE PHENOMENAL!
Reviewed on 2021-04-03T20:11:51
Razer, at least its support, is full of clowns sitting behind a keyboard just sending automatic replies without the slightest understanding of the written word....or they just don't care. However, I was able to order the product but not able to finish it, as their bank account in Bulgaria with BG IBAN, according to the received payment instructions in the email, is closed. The support reacts laxly and their feedback-a-razer-com, as they present here, is probably not managed by anyone. I think it is just a group of jokers.
Example
Me:
Hello, I would like to send payment via wire tranfer (which was the only offered option). I already did two days ago following instructions which I have received on my email (attached file) but unfortunately today Raiffeisen Bank Bulgaria sent me back full amount with reason the IBAN (account - BG77RZBB91551065032011) has been closed. I would like to ask if there is other account or other way how to pay my order. Or if there is something I don't do correctly. Thank you for help :)
Razer:
First of all, we would like to thank you for being one of our valued Razer customers. We do completely understand where your concern is coming from. As per checking on your order under 239045243639, I was able to confirm that its payment is still indeed pending. As much as we would love to help you further with the payment transaction that has been closed and has sent you back its full amount then we can no longer change anything within our customers' order details once placed and processed by our system
Me:
I have created an order on your website official razer wwwdotnotalowedtopostdotcom Then I have received instructions on my email how to make a payment - wire transfer (first attached file of this email - pic1) where is indicated IBAN BG77RZBB91551065032011 and amount .... So I sent a payment on mentioned bank account as you asked from me (second and third attached file of this email - pic2, pic3).
Next day I have received sent amount back on my bank account with an explanation / a reason of returning a full amount from the RaiffeisenBank Bulgaria, a bank which suppose to provide your mentioned account IBAN BG77RZBB91551065032011, that the bank account, where I tried to send a payment for my order, has been closed (forth and fifth attached file - pic4, pic5). Bank account - IBAN BG77RZBB91551065032011, where I suppose to sent a payment and you suppose to receive it, does not exist anymore. In that case you can not receive a payment, same as you can not process my order and of course the payment is still pending because you have not received the payment.
Razer:
Upon checking our resources, it shows that your order is currently being processed however, the payment was not yet properly received by our System. The payment pending status usually occurs when an order is placed using a check, money order, or wire transfer as the method of payment.
No worries! This process usually takes 3-5 business days to complete, depending on your location and financial institution. Once the payment will be accepted by our System, your order will then be fulfilled.
Me:
You can see previous correspondence with the colleagues from Support Team and decide if the case is solved. For me it is not. I have explained already where is the problem, I have suggested an advice how to proceed with the issue either. I can not do anything more than I have already done. I can not call to the bank and ask why the bank account has been closed and therefore isn't accepting my payment. This must to be done by your side.
It makes me feel really uncomfortable that I have provided all of the needed information and you can not move my case further. I am not going to repeat myself and explain again and again. What else am I supposed to answer that would make you to take an action? I am trying to order one stupid earbugs / earphones / headphones, call it however you want, right, the number of my order is 239045243639, and you just do not want to cooperate.
(Then I mentioned expiring of the order on 8th May if the payment wont be received)
Razer:
As the order has already been placed we can no longer request for a cancellation for it and if you will try to reorder as well using different payment method
-Me thinking? "how can I use other payment method when I already mentioned It was the only offered option"-
...we highly suggest to just push through with the process.
We hope you continue to bear with us. Your patience and understanding is highly appreciated.
Should you have any further questions or clarifications, please feel free to respond to this email and we will assist you. Thank you for your time and cooperation on this.
...
I receive every second day email with awaiting a payment.
On feedback-a-razer-com no respond .. what a surprise.
BE RAZER, BE PHENOMENAL!
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