Review (March 2024)
Join millions of music makers all over the world on reverb. find your next favorite new, used, or vintage instrument—or sell one of your own.
36.1M
Estimated Revenue
16.85M
Website Visitors
3.9/5
Trustpilot Score
What do we know about Reverb?
Estimated Revenue (2020)
$36.1M
Total Funding
$47M
Total Employees
250
Founded
2013
Industry
Music
Last Funding Date
Series C Aug 2017
Location
Chicago, United States
About
Reverb: Join millions of music makers all over the world on Reverb. Find your next favorite new, used, or vintage instrument—or sell one of your own.
What is Reverb's Revenue?
Reverb's estimated revenue for 2023 is $36.1M.
What does Reverb do?
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Join our team and help us make the world more musical: https://reverb.com/page/jobs
What are the monthly traffic metrics for Reverb?
6/mo Traffic Growth
-7.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
17M
Time on Site
6.3Mins
Pages per Visit
5.0
Bounce Rate
41%
How fast is Reverb growing?
Reverb has grown by -1.6% in the last 6 months according to SimilarWeb.
How do people interact with Reverb?
Last month, Reverb received 17M visitors who spent an average of 6.3 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.
How do people find Reverb?
8M people (48%) visit Reverb directly. 7.4M (44%) people search for them in Google. Whereas, 711.1k (4%) discover Reverb through Facebook, Reddit, and YouTube. 266.5k (2%) visitors come from Reverb's email newsletters. Finally, 118.6k (0.7%) people come from affiliates and or paid referrals.
Who uses Reverb?
Reverb's top market is the United States and they receive 10.1M (59.9%) people.Then the 2nd is Canada with 1.1M (6.5%).The 3rd is is United Kingdom with 936.2k (5.6%).
Traffic Growth (last 6 months)
What are Reverb's ads on Google?
Google Ads
Reverb.com - New & Used Music Instruments
https://reverb.com/
Reverb Is an Online Marketplace For Buying and Selling New, Used & Vintage Musical Gear. Shop From a Wide Variety Of Electric, Acoustic and Bass Guitars, DJ Equipment & More. Vintage, Used, Rare & New. Built by Gearheads. New, Used, & Vintage Gear.
Reverb.com
https://reverb.com/
Open For Business & Shipping. Reverb Is an Online Marketplace For Buying and Selling New, Used & Vintage Musical Gear. Shop From a Wide Variety Of Electric, Acoustic and Bass Guitars, DJ Equipment & More. In Stock & Ready to Ship. Community of Music Makers.
Sell Your Guitar on Reverb | Free to List, Lowest Fees | reverb.com
https://reverb.com/sell
Electric Guitars | Reverb - Reverb.com
https://reverb.com/marketplace/electric-guitars
20 of the Coolest Left-Handed Guitars on Reverb Right | Reverb...
https://reverb.com/news/20-of-the-coolest-left-handed-guitars-on-reverb-right-now
Reverb.com. Shop New, Used, & Vintage Music Gear. Amazing Customer Support. Vintage, Used, Rare & New. Highlights: Help Center Available, Mobile App Available, Newsletter Available.
What do Reverb's customers say about them?
Review Score
3.9/5
Total Reviews
1177
Info
Reverb5 Star
70.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
25.0%
Read reviews that mention
Mirt mailik
reverb really worst of time this is my…
Reviewed on 2021-04-06T11:32:00
reverb really worst of time this is my first month on this site and
and I can't imagine how they work specifically for sellers,when you try to sell the first time they put your account under review for an unknown time, your account will remain under review and they won't answer your questions Even if you contact them, and the worst thing is that the chat will not help you at all, I don’t know what their role is, if they don’t help users the conclusion is this site Didn't worth
read more
Isaac Jinivon
it locked me out of my own paypal…
Reviewed on 2021-04-04T04:51:38
it locked me out of my own paypal causing more trouble of just buying one pedal.
Michael
Worst Possible Customer Support in America
Reviewed on 2021-04-03T14:24:38
There are valid reasons why the Better Business Bureau uses a much more rigorous process for the reviews they permit.Reverb’s customer service record there is currently 1.05/5 Stars. Very similar to Etsy (1.04/5 stars).
While I’ve been an occasional buyer on Reverb since 2017, my experience had been mostly positive. That all changed once all the Chicago Music Exchange customer service personnel and leadership had been escorted out of the building after Etsy bought Reverb in 2019. Now, being replaced with Etsy drones whose only concern is protecting their investment and their jobs - at all costs - and at a time during a global shutdown due to a world-wide pandemic, we are building out our studio with gear we had planned on purchasing through Reverb.com when most advantageous. After running afoul of their policy on accepting purchase offers a couple times, our account was suspended. Lesson learned about their draconian policy, in which there is no ability to adjust the purchasing timeframe. Even the Seller has no control. When attempting to communicate with the same Reverb customer service personnel, we have been met with open contempt and insult. To the point that they have even locked the chat feature away from our account and avoid a conversation at all costs. This came about after repeatedly asking for this matter to be escalated beyond the Customer Engagement Manager level (Nicole M) who had shown us the very same indifferent contempt as those supposed to be beneath her. Infantile would be a step up from this.
Add to this that after the suspension was ultimately lifted, I was told via email precisely to the minute when an item in our Cart would have to be paid for or risk having the account suspended again. While we were in the process of piecing together what turned out to be a purchase order for nearly $72k, and about a half hour before the cutoff time for that old item still in the cart, the account was suspended yet again, without explanation. We were deep in the middle of putting the order together at the moment this happened. In fact, an email was sent to Reverb’s customer service within minutes of the suspension, figuring that someone made a bad mistake on their end. Radio silence. Subsequent emails have been sent. More radio silence. Our order was placed with Sweetwater instead.
What happens when the worst, most trolling internet forum moderators of the 2000s take over customer service for a music supply “platform”? Reverb.com. That’s what.
Observers of these reviews need to be keenly aware that there is a world of difference between good service as a result of buyer’s/seller’s actions on the Reverb platform, and Reverb’s own customer service actions. Observers should also consider whether a sudden rush of patently positive platitudes being posted near this time are authentic - or not. The Reverb of only a few years ago had more dignity and integrity than to stoop to such a low-brow tactic.
If this public company’s 2020-appointed CEO David Mandelbrot and his Operations Leadership are aware of how these people operate - and they are, they deserve to be escorted from the building.
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Kiven lamo
bad services from support.
Reviewed on 2021-04-01T15:31:35
the support does not answer the customer e-mails.
Adam
bad support not help
Reviewed on 2021-04-01T12:16:18
i created account and want sale my guitar
i see account under review but not reply i wait many timei this bad platform not help people and
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graham holt
Reverb is a gift for musicians
Reviewed on 2021-04-01T06:47:29
Reverb is a gift for musicians, and is a fantastic platform for seeing what is available
In the marketplace !!
Smooth,easy transactions.
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Chris Head
Reverb is fantastic!
Reviewed on 2021-04-01T00:46:15
Reverb is fantastic! I've purchased a few items, including; guitars, amps, a drum machine, etc.,and every transaction has been smooth.., I purchased a mandolin, which I quickly realized wasn't to my liking, and the seller promptly refunded my money and took the mandolin back without question. From what I've experienced, Reverb has created a network of buyers and sellers who share a love for music gear and buy/trade in a fair and straightforward manner.., Go Reverb!
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Juan Ochoa
A Great Experience
Reviewed on 2021-03-31T20:26:08
All the sellers I've encountered are very friendly and ship very fast. The app itself is wonderfully set-up with everything being very easy and straight forward.I have had only amazing experiences so far on Reverb!
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