Review (April 2024)
Shiseido offers the highest quality products in brightening and anti-aging skincare, makeup and fragrance with 145 years of technology. free samples everyday, every order.
9.19B
Estimated Revenue
911.89k
Website Visitors
3/5
Trustpilot Score
What do we know about Shiseido?
Estimated Revenue (2020)
$9.19B
Total Employees
6800
Founded
1872
Industry
Cosmetics
Location
Minato, Japan
About
Shiseido: Shiseido offers the highest quality products in brightening and anti-aging skincare, makeup and fragrance with 145 years of technology. Free samples everyday, every order.
What is Shiseido's Revenue?
Shiseido's estimated revenue for 2023 is $9.19B.
What does Shiseido do?
Shiseido is one of the top cosmetics companies in the world, with a rich portfolio of international brands in 120 countries and regions. Among others, Shiseido owns the following prominent cosmetics, skincare, fragrance, personal care and professional brands: SHISEIDO, NARS, Clé de Peau Beauté, BENEFIQUE, ELIXIR, LAURA MERCIER, IPSA, bareMinerals, MAQUILLAGE, INTEGRATE, AUPRES, ANESSA, TSUBAKI, and ISSEY MIYAKE. Our mission―BEAUTY INNOVATIONS FOR A BETTER WORLD―is to offer solutions to social problems and achieve a sustainable society, helping people find happiness through our mainstay beauty business. We strive to create a better world through beauty innovations, as we perceive and respond to each person's profound need for betterment in an ever-changing global environment. For more than 140 years our history and tradition have been built on distinctive innovations in each era. Today, we are taking on new challenges and making a concerted effort across the entire Group to pursue innovations that break the status quo and meet the diverse beauty values and needs of people around the world. As a global beauty company of Japanese origin, we not only develop cosmetics, but introduce and create unprecedented products and new value that go beyond. Through these activities, we realize "beauty innovations" leading to new lifestyles for consumers around the world. ※ All comments and queries will be responded to in due course.
What are the monthly traffic metrics for Shiseido?
6/mo Traffic Growth
-14.90%
All Time Traffic Growth
Create Free Account
Monthly Hits
912k
Time on Site
2.7Mins
Pages per Visit
3.0
Bounce Rate
58%
How fast is Shiseido growing?
Shiseido has grown by 49.4% in the last 6 months according to SimilarWeb.
How do people interact with Shiseido?
Last month, Shiseido received 912k visitors who spent an average of 2.7 minutes on the website and visited 3.0 different pages per session. Overall, 58% of people bounce on the first visit.
How do people find Shiseido?
260.9k people (29%) visit Shiseido directly. 519k (57%) people search for them in Google. Whereas, 32.4k (4%) discover Shiseido through Facebook, Reddit, and YouTube. 7.3k (1%) visitors come from Shiseido's email newsletters. Finally, 43.3k (4.7%) people come from affiliates and or paid referrals.
Who uses Shiseido?
Shiseido's top market is the United States and they receive 499.6k (54.8%) people.Then the 2nd is Japan with 173.9k (19.1%).The 3rd is is Canada with 59.8k (6.6%).
Traffic Growth (last 6 months)
What do Shiseido's customers say about them?
Review Score
3/5
Total Reviews
10
Info
Shiseido5 Star
25.0%
4 Star
0.0%
3 Star
12.5%
2 Star
0.0%
1 Star
62.5%
Read reviews that mention
Arnold
Custom service is pathetic low.
Reviewed on 2021-02-18T07:42:18
Custom service is pathetic low.
Always first look if a frag is from Shiseido Group, if is,just pass it.
D&G is no longer D&G, it keeps its name, but actually the reality is, it became fake frags.
They buy frag companies, putting cheap ingredients into it, people still think its that brand... but its not.
I got many health problems with there frags, some even do have a puke smell when it comes on the skin.
Filled lot of papers from there side, but its all wasting your time with the Shiseido Group.
I did send the bottle to them, I could take something else of there crap products for less money and less ml.
They call this custom service... I call it pathetic.
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Astrid Hummel
Just bought a 7 lights illumination…
Reviewed on 2020-12-28T12:27:47
Just bought a 7 lights illumination powder ? and i couldn't be happier.... its very good the qualityand the colors the touch and the smell )))
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Ledi Rosi
Very disappointed from shiseido…
Reviewed on 2020-12-10T21:39:20
Very disappointed from shiseido customer service and shiseido itself.
After purchasing twice my gift sets,they Once again cancelled my order after confirming it.
Although both gift sets have been in-stock for the last 10 days.
I am running out of my face creams and cannot afford to have them full price, that is why I purchased them during Black Friday.
I have sent them an email, but no reply from them for the last 7 days. I have also tried to write to them on Instagram, but have received no reply from them yet.
I hope someone would apologise for this and offer some help in return.
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Suzanne Jacquot
I use 2N1 and it matches the liquid…
Reviewed on 2020-12-09T10:42:51
I use 2N1 and it matches the liquid foundation perfectly so great for touch ups throughout the day.Yes, i recommend this brand
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Jiamei
Worst customer service ever
Reviewed on 2020-10-21T17:27:00
Worst customer service ever
I place the order on 11th Oct, as of today: 21st Oct, this order is not yet despatched.I emailed the customer service on 19th Oct, all I receive is to ask me to check order status online. Called them today again as I am running out of my serum. Eliza from customer service telling me there is nothing they can do, they don't know the despatch date, they can't cancel the order, all I am advised to do is to wait. Unbelievable, this is absolutely the worst customer service, I can't even cancel the order so I can buy something else. Be aware the 5 working days delivery time is not including the so called ‘processing time'. The below is the response I received from their so called supervisor after 3 emails and 2 days of calling:
As mentioned previously, we have no way in cancelling the order and assure you that we will get back in touch once we have any relevant information from the warehouse. We are working very hard to satisfy all our customers and appreciate your patience and kind understanding during this special time.
We wish you a lovely day ahead.
Kindest regards,
Eva
Consumer Care Supervisor
I tried to post this review on Shiseido UK website, I was just told they can't publish my review. They sensor any negative review by their own customer even when it's absolutely true reflection of the event! Don't buy from this company, you will end up with high blood pressure and a hole in your pocket!
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customer
“” I am very disappointed
Reviewed on 2020-09-11T17:58:14
“” I am very disappointed
I'm incredibly disappointed with the ShiseidoUK customer service.I received a damaged/faulty packaging/product.
As soon as I noticed I called the customer service and they were rude unhelpful and made me feel very uncomfortable with their judgemental questions.
I initially simply just wanted a replacement for the faulty item but I was told that it was not possible as they would need to carry out an internal investigation and I would have to wait for at least 2 weeks and also go through so many military style procedures!
I expected more of an effort when the error is of the company. Errors do happen, and I completely understand that, I absolutely love the products and have been using them for over 2 years but I am very disappointed in the customer service handling my initial enquiry.
I normally purchase shiseido products in store such as John Lewis, Debenhams, but with being incredibly busy at work due to COVID, I thought ordering online would be the best option from their own website as well.
It's frustrating as I expected a better customer service. It's sadly now given me a very bad impression on the company, which is unfortunate as I am a huge fan of the products but I will find/use another brand moving forward. What a shame! ””
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J
Avoid buying from shiseido.com directly. You’ll regret it.
Reviewed on 2020-06-28T20:05:29
Never order from Shisedo.com - their customer service is non-existent and they refuse to respond to inquiries promptly,if at all. Encounters with customer service agents like Brandi Isham were so shockingly unprofessional and disrespectful that I’ll never buy directly from them again.
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Nicole
Avoid Ordering Online
Reviewed on 2020-05-30T15:09:22
I made multiple purchases with different companies between May 13 and May 16. One item is in back order and this order (from Shiseido)hasn’t shipped as of today (May 30).
I sent two emails asking for an update. My first email was ignored and I never got a response. I sent another email four days later and finally got a response two days later.
I was told my order was received, is in process and I’ll receive an email when shipped. The problem is no one seems to know when it’ll ship or even have an estimated delivery date. My order seems to be just sitting in their system.
I have no idea if or when I’ll receive this order. I have no estimate delivery date so I can’t even go based on that.
I have an order coming from the UK and i ordered that item days after this Shiseido order and it’s already in transit and it was ordered from a very small store with only a handful of employees.
Since they (Shiseido) hadn’t shipped my order, I asked to cancel it. Why should I pay for an order I hadn’t received and doesn’t seem to be on its way? Below is the response I received.
“I am sorry, but once an order is placed online we don't have the ability to cancel an order. We do offer a 30 day money back guarantee on orders once they are delivered. If you no longer wish to keep this order, please use the complimentary return label that is included with your order to return.
Once the return is received in our warehouse it may take up to 10 days to process the return and 1-2 billing cycles to see on your statement.
I am sorry for the inconvenience that this may cause. Please let us know if you have any other concerns.
Best regards,
Sheri”
After I receive I can return it and wait nearly two weeks for a refund?
No, thank you. I want to cancel it because I haven’t received it. Why bother returning it when I get it?
I’m sorry, but this is unacceptable. The website doesn’t say anything about not being able to cancel only to contact support for assistance and I got zero assistance.
I understand everyone is freaking out about covid but that’s no excuse. If orders can’t be shipped in a timely fashion, then you need to keep your business closed.
This is the ONLY place I’ve ordered from that’s help my order hostage.
What’s the hold up? Limited staff? Backordered products? Out of stock? Any of those reasons I would’ve understood, but avoiding giving me an answer is what has me extremely angry to the point I will never purchase from this company again nor will I purchase their products elsewhere...which is what I had planned to do once the order was cancelled. I won’t do that now.
Shiseido needs to re-evaluate how they’re processing and shipping orders, provide customers something of a time frame or an exact reason for taking nearly three weeks to ship, and give the ability to cancel an order.
Update: 14:17 May 30, 2020
An email just came through that my order has shipped along with a tracking number and estimated delivery date.
Still disappointed that I couldn’t get this information from customer service. I’m changing the rating from one star to three star since the email included the tracking and estimated delivery date.
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