The worst experience of my life
Reviewed on 2021-03-31T16:51:39
The worst experience of my life. Undo buttons for text editing are disabled and the undo button in the application does not undo text edits while typing a long formula.The documentation is purely anecdotal with no explanation of how things actually work. Vlookup is fundamentally broken and lacks any serious documentation. Using the gui to perform vlookup should create a working formula (one would hope) but it doesn’t. The simplest functionality is missing, way better off using excel.read more
Ignore the bad reviews - Their just not smart enough to figure out stuff themselves
Reviewed on 2021-03-24T03:09:27
Ignore the bad reviews. You have to be somewhat intelligent to build an effective workflow with smartsheet,or pay for consulting. I respect a company that doesn't want to deal with unintelligent people, and avoids spending millions on a customer service team to answer stupid questions. They're spending their money in development (new features constantly). I searched high and low back in 2017 for an effective platform that would grow with any type of business. I'm a small business owner, under 10 million. I was under 1 million back in 2017.
AGAIN, building an effective workflow will require purchasing consulting services but longterm it will be worth it. Enterprise version, dynamic view add on, pivot, data mesh, calendar app. All worth it, I have them. If you aren't evolving with tech you'll end up in your competitors dust. I didn't purchase consulting services and learned everything myself. Utilize Zapier for web hooks / connections. Fillable forms, outlook connect, + 1,000s more.
Spend the time on tech and less time finding lazy office people who sit on social media and ignore important business matters. Less talk more action is smart sheets slogan. Thankfully they don't answer unintelligent questions, and work on their company.
Alex Kahn has been a super helpful rep, I think he's the 3rd one I've been on and he's the absolute best, and I plan on utilizing smartsheet for life.
Tech evolves by the minute these days. Don't kid yourself into believing the money isn't worth spending to be come more efficient.read more
Sounds like a decent product
Reviewed on 2021-03-23T19:43:54
Sounds like a decent product, but I’ll never know. They put kids on the phone that barely grasp the product and have little ability to understand your problem.After, they try and charge $250/hr to implement the solution they probably don’t completely understand. This is what you call over priced and out of touch.read more
I inherited Smartsheet and found it…
Reviewed on 2020-12-23T02:01:33
I inherited Smartsheet and found it easy, intuitive, and reliable. I found the overall experience better than using Google Sheets that I had been used to using in previous roles (and Asana).It's flexible and after putting in just a little training/research I picked it up well. I recommend.read more
Reviewed on 2020-11-06T21:24:16
Previously a Fan - Not Anymore
I have used SmartSheet for years and been a huge advocate.Recently they have fallen behind their competitors on user interface and started pushing extremely overpriced add-on software that is practically worthless. Their launch packages have turned into sales pitches for $2,500-$10,000 add-ons for the software we normally pay $1,000 per year. I spent $5,404 for an upgrade and launch package and they never finished the project nor will they respond to my call or emails. Months later I asked for a refund and they responded favorably and then stopped responding - never received that refund. I will no longer suggest clients and friends use their software.read more
Effective with time tracking.
Reviewed on 2020-07-16T20:04:51
Effective with time tracking.
Reliable with documents storage.
User friendly customer support
beware of renewal policy- they string…
Reviewed on 2020-06-24T21:20:26
beware of renewal policy- they string you around and then say you are stuck with current users
Reviewed on 2020-06-16T18:59:15
formatting, data link errors, unproductive, frustrating...avoid it !