Review (March 2024)

Sugar helps business create customers for life with the world's most intelligent crm platform. with sugarcrm, you let the platform do the work. get a demo today!

106.9M

Estimated Revenue

217.73k

Website Visitors

4.4/5

Trustpilot Score

What do we know about SugarCRM?

Estimated Revenue (2020)

$106.9M

Total Funding

$123.09M

Total Employees

540

Founded

2004

Industry

Computer Software

Last Funding Date

Private Equity Aug 2018

Location

Cupertino, United States

About

SugarCRM: Sugar helps businesses create customers for life with the world's first no-touch, time-aware customer experience platform. Improve your CX management now!

Social Links

Alexa Ranking: 29295

What is SugarCRM's Revenue?

SugarCRM's estimated revenue for 2023 is $106.9M.

What does SugarCRM do?

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. We're building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing and services are fully freed to focus on people instead of processes. We bring innovation, transparency, integrity, value and passion to all we do to cultivate customers for life.

What are the monthly traffic metrics for Sugarcrm?

6/mo Traffic Growth

22.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

218k

Time on Site

3.1Mins

Bounce Rate

51%

How fast is Sugarcrm growing?

Sugarcrm has grown by -9.6% in the last 6 months according to SimilarWeb.

How do people interact with Sugarcrm?

Last month, Sugarcrm received 218k visitors who spent an average of 3.1 minutes on the website and visited 3.0 different pages per session. Overall, 51% of people bounce on the first visit.

How do people find Sugarcrm?

72.3k people (33%) visit Sugarcrm directly. 111.5k (51%) people search for them in Google. Whereas, 4.6k (2%) discover Sugarcrm through Facebook, Reddit, and YouTube. 4.1k (2%) visitors come from Sugarcrm's email newsletters. Finally, 818 (0.4%) people come from affiliates and or paid referrals.

Who uses Sugarcrm?

Sugarcrm's top market is the United States and they receive 51.4k (23.6%) people.
Then the 2nd is Mexico with 24.8k (11.4%).
The 3rd is is Ireland with 17.6k (8.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Sugarcrm's ads on Google?

Google Ads

SugarCRM® Official | Award Winning CRM Solution‎

https://info.sugarcrm.com/discover-sugar-demo

Sugar Offers The Most Innovative, Flexible & Affordable CRM In The Market. Watch The Demo. Sugar Helps Sales, Marketing & Service Teams To Reach Their Full Potential. Simple Customization. Fortune 500's Pick Sugar. Scale Your Enterprise. Designed For You.

sugarcrm.com - SugarCRM® #1 Rated CRM - Watch The Demo Today‎

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CRM Pricing Guide - Don't Miss Hidden CRM Costs - sugarcrm.com‎

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Understand The Hidden Costs of CRM Before It's Too Late. Free Guide! Lead Management · Dashboards and Reports · Project Management · Campaign Management Services: Dashboards & Reports, Lead Management, Mobile Integration, Social CRM

SugarCRM® Recorded Demo - Watch The Demo Today‎

http://info.sugarcrm.com/demo-crm-solutions.html

The Most Innovative, Flexible & Affordable CRM. Learn More. Dashboards and Reports · Project Management · Forecasting · Campaign Management Services: Dashboards & Reports, Project Management, Email Integration, Fully Customizable

SugarCRM® #1 Rated CRM - Watch The 3 Minute Demo‎

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Award-Winning CRM Functionality Without The Unwanted Bloat. Learn More. Services: Dashboards & Reports, Project Management, Email Integration, Fully Customizable

What do Sugarcrm's customers say about them?

Review Score

4.4/5

Total Reviews

141

Info

SugarCRM
5 Star
80.0%
4 Star
10.0%
3 Star
0.0%
2 Star
0.0%
1 Star
10.0%
Read reviews that mention
Kirth Gersten

nicknamed mosasses so slow!

Reviewed on 2020-12-09T12:50:25

nicknamed mosasses so slow!! I don't get why someone would not just make thier own php app...SugarCRM is a scam. Don't buy it!
read more
D P

I highly DO NOT recommend

Reviewed on 2020-10-07T16:00:15

I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive.If you need to export your data for any reason, forget it. My 30+ year developer said its a nightmare. Worse than all that, the customer service is terrible! They will turn off your Company account the day your bill is due regardless of whether they sent the invoice to the right person or not (if they even sent the invoice). In Covid when you're an essential business even! Horrible company!
read more
Larry Kohn

Fred quickly took charge

Reviewed on 2020-09-14T16:01:05

Fred quickly took charge of solving my problem. He was sensitive to my frustration and kept me informed throughout the process.He fixed it. Then he actually followed up to make sure I was satisfied. This is what customer service is supposed to look like.
read more
Customer

Great customer service and love our rep!

Reviewed on 2020-07-29T18:18:59

Great customer service and love our rep!
Esther Fisher

Your service has been great as usual in…

Reviewed on 2020-07-09T21:09:39

Your service has been great as usual in maintaining our licenses with SugarCRM/Riva.
Mikaela

Sandy is a killer rep!

Reviewed on 2020-03-30T15:01:01

Sandy is a killer rep! She has been going above and beyond for our company and genuinely has concern for our well-being in regard to our IT systems that are in place and wants to improve on them.Thanks for being there for us Sandy!
read more
Leon Lantsman

Simply amazing!

Reviewed on 2020-03-11T16:29:52

W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly.They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.
read more
JBrian Calva with Beaudry Oil and Propane

W-Systems was everything they…

Reviewed on 2020-03-09T19:58:56

W-Systems was everything they advertised from the very beginning. Our particular diversity of productswas a difficult one to mesh with any CRM and yet W Systems found a way for us to connect our company with the product that best fit us which was Goldmine. From Sandy, our original sales rep, to Mark who did the entire set up, we were pleased with every step of the way. One of the most beneficial aspects of our relationship with W-systems is that Mark and Sandy were able to bring us into the CRM world without ever making us feel we were behind the times (which we were). No matter what the question was, we were always treated kindly and with a professionalism that helped us feel cared for. This is huge as we have a staff with a variety of experience regarding technology from a great deal to little or none. If you're looking to leaping into the 21st century and have been a bit apprehensive or even intimidated, I can absolutely recommend the team at W-Systems. Thank you Mark Thudium and Sandy Simacek for what you've already done and for our continued relationship as we get more comfortable with Gold Mine and W-Systems.
read more

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