Review (March 2024)

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10k

Estimated Revenue

4.72M

Website Visitors

2.6/5

Trustpilot Score

What are the monthly traffic metrics for Surveygizmo?

6/mo Traffic Growth

-60.90%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

2.4Mins

Bounce Rate

47%

How fast is Surveygizmo growing?

Surveygizmo has grown by -35.8% in the last 6 months according to SimilarWeb.

How do people interact with Surveygizmo?

Last month, Surveygizmo received 5M visitors who spent an average of 2.4 minutes on the website and visited 3.0 different pages per session. Overall, 47% of people bounce on the first visit.

How do people find Surveygizmo?

2M people (42%) visit Surveygizmo directly. 52.5k (1%) people search for them in Google. Whereas, 60.6k (1%) discover Surveygizmo through Facebook, Reddit, and YouTube. 248k (5%) visitors come from Surveygizmo's email newsletters. Finally, 25.2k (0.5%) people come from affiliates and or paid referrals.

Who uses Surveygizmo?

Surveygizmo's top market is the United States and they receive 3M (62.6%) people.
Then the 2nd is Canada with 167.2k (3.5%).
The 3rd is is United Kingdom with 151.4k (3.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Surveygizmo's ads on Google?

Google Ads

360 Review Software - Easy Review Management - surveygizmo.com‎

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Develop Employee Skills · Reduce Turnover · Drive Employee Engagement 100% Rebrandable · Multilingual Surveys · Customizable Competencies

360 Survey Tool - Online 360 Surveys & Reports - surveygizmo.com‎

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Provide useful feedback to managers to improve your team and company culture. Customizable Competencies · Multilingual Surveys · 100% Rebrandable

SurveyGizmo Insights Edition - Online Focus Group Research‎

https://try.surveygizmo.com/research-survey-solutions-software

Looking for survey software for your online focus group needs? Try SurveyGizmo! Highlights: Easy To Learn, Advanced Research Platform…

SurveyGizmo Insights Edition - Online Focus Group Research‎

https://try.surveygizmo.com/research-survey-solutions-software

Looking for survey software for your online focus group needs? Try SurveyGizmo! Highlights: Easy To Learn, Advanced Research Platform…

Conjoint Analysis Software - SurveyGizmo Insights Platform‎

https://try.surveygizmo.com/research-survey-solutions-software

SurveyGizmo provides choice-based conjoint experiments & analysis. Learn More.

What do Surveygizmo's customers say about them?

Review Score

2.6/5

Total Reviews

4

Info

SurveyGizmo
5 Star
25.0%
4 Star
0.0%
3 Star
0.0%
2 Star
25.0%
1 Star
50.0%
Read reviews that mention
Nori

Unprofessional technical support, unreliable email delivery

Reviewed on 2021-02-05T22:56:09

1. Technical support over the phone gave me a wrong advice: I wanted to know an efficient way to set SPSS variable names.(I knew that a variable name can be changed in each question. However, I wanted to know a bulk manner. My research survey is very long and has many variables.) The technical support person told me that a bulk-editor page on Alias allows changes in variable names. So, I did. However, it just turned out his advice is wrong. After going through their documentations, I learned that Alias is for a different purpose and that there is a bulk-editing way. The thing is that I initially created the whole master survey, based on which I created three versions. So, I have to go over all four versions (1 master + 3 versions), which will take much longer time than a non-bulking way. We paid to an assistant for the initial editing work based on Alias, which was useless but harmful if any. On top of this cost, we now have to work on four versions. Very costly and painful. I've informed and complained to Survey Gizmo, but not yet heard back. Why should any user be harmed by their technical support advice? In the above case, I would have been much better off without asking any advice from them. 2. Email delivery is unreliable and, I suspect, very poorly invested. Some recruitment emails seem to disappear. So, I ended up using an external email delivery service by exporting unique links from SurveyGizmo to the delivery service. I also set up SMTP between SurveyGizmo and the email delivery platform. It works somewhat 95% times. (5% emails do not reach the platform. I suspect that this is due to a problem on SurveyGizmo.)
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John R.

I spent several months building surveys…

Reviewed on 2020-06-12T15:35:36

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance.After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
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Thomas A

Overpriced

Reviewed on 2017-10-03T09:33:21

I have been a customer for about 4 years. It started really well but after some times features just dissapeared (without warning and after you paid)and a lot of bugs came into the surveys. I helped Surveygizmo a lot by addressing all this bugs and problems, but all I got in return are higher prices and less features. I'm now on the point of ending my subscription at Surveygizmo and move over to another platform.
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Ben Friman

Excellent tool

Reviewed on 2017-03-23T09:06:49

I can't believe that surveygizmo.com has no Trustpilot reviews yet! It's a modern-looking online survey designer/manager. It was very easy to use first time without need to lookup anything.Just intuitive. There is a basic free version (good enough for me) and paid plans to get more features.
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