Review (March 2024)

Use surveymonkey to drive your business forward by using our free online survey tool to capture the voices and opinions of the people who matter most to you.

342.85M

Estimated Revenue

49.87M

Website Visitors

1.6/5

Trustpilot Score

What do we know about SurveyMonkey?

Estimated Revenue (2020)

$342.85M

Total Employees

1600

Founded

1999

Industry

Internet

Location

San Mateo, United States

About

SurveyMonkey: Web survey powered by SurveyMonkey.com. Create your own online survey now with SurveyMonkey's expert certified FREE templates.

Social Links

Alexa Ranking: 515

What is SurveyMonkey's Revenue?

SurveyMonkey's estimated revenue for 2023 is $342.85M.

What does SurveyMonkey do?

We're on a mission to help people turn their curiosity into action. SurveyMonkey is the world's leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more. Founded in 1999 and based in San Mateo, California, SurveyMonkey's 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.

What are the monthly traffic metrics for Surveymonkey?

6/mo Traffic Growth

-16.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

50M

Time on Site

2.7Mins

Bounce Rate

53%

How fast is Surveymonkey growing?

Surveymonkey has grown by 23.4% in the last 6 months according to SimilarWeb.

How do people interact with Surveymonkey?

Last month, Surveymonkey received 50M visitors who spent an average of 2.7 minutes on the website and visited 3.0 different pages per session. Overall, 53% of people bounce on the first visit.

How do people find Surveymonkey?

33.5M people (67%) visit Surveymonkey directly. 4.5M (9%) people search for them in Google. Whereas, 1.5M (3%) discover Surveymonkey through Facebook, Reddit, and YouTube. 1.8M (4%) visitors come from Surveymonkey's email newsletters. Finally, 190.1k (0.4%) people come from affiliates and or paid referrals.

Who uses Surveymonkey?

Surveymonkey's top market is the United States and they receive 24.1M (48.3%) people.
Then the 2nd is Canada with 2.4M (4.8%).
The 3rd is is Australia with 1.7M (3.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Surveymonkey's ads on Google?

Google Ads

Create a Survey Online in 10 Easy Steps | SurveyMonkey

https://www.surveymonkey.com/mp/how-to-create-surveys/

Get survey templates designed for customers, employees, students, and more. Connect with people via email, social media, your website, and more. Start now. 24/7 Customer Support. Easy & Powerful. New Team Plans. Expert Templates. Accept Payments.

SurveyMonkey® - Surveymonkey.com‎

https://www.surveymonkey.com/mp/lp/sem-lp-5b/?opt=brand

Create And Send Surveys With Ease. Make Better Decisions With Data! 24/7 Customer Support. · Unlimited Online Surveys. · Easy & Powerful. · 25+ Million Customers. Services: Online Surveys, Custom Reporting, Survey Templates

SurveyMonkey® | Surveymonkey.com‎

https://www.surveymonkey.com/welcome/sem/

Increase Your Business Intelligence. Get Customer & Employee Feedback. Unlimited Online Surveys. 24/7 Customer Support. Accept Payments. 15 Million Active Users. Easy & Powerful. New Team Plans. Types: Individual, Team, Enterprise.

SurveyMonkey.com - Surveys to Gather Feedback

https://www.surveymonkey.com/welcome/sem/

Create simple to sophisticated surveys online. Measure & act on feedback. Give your teams the data they need to make smarter decisions. Unlimited Online Surveys. New Team Plans. Expert Templates. Accept Payments. 15 Million Active Users. Easy & Powerful.

SurveyMonkey® - Surveymonkey.com‎

https://www.surveymonkey.com/mp/lp/sem-lp-5b/?opt=nonbrand

Curious to Know What People Really Think? Get Answers Fast with Surveys. 25+ Million Customers. · 24/7 Customer Support. · Easy & Powerful. · Unlimited Online Surveys.

What do Surveymonkey's customers say about them?

Review Score

1.6/5

Total Reviews

370

Info

SurveyMonkey
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
90.0%
Read reviews that mention
Ying Ann

Worst company ever!!!!!!

Reviewed on 2021-04-04T18:10:57

Worst company ever!!!!!!
lrodgers360

Beware of SurveyMonkey

Reviewed on 2021-04-02T09:43:36

I visited their site to see if I liked the service and if I could do a one time survey for a fixed price.After setting up a test survey and finding very little info in pricing structure, trial periods, etc, I stupidly entered my credit card info to "get the details". That's when I discovered they only offer a very expensive annual subscription. Somehow I managed to get far enough through the process that I accidentally purchased $1200 worth of survey service I did not want. SurveyMonkey refuses to honor my request to reverse the charges. Be very careful with this company. They are shady and unforgiving.
read more
Tim

Greedy and shady

Reviewed on 2021-03-30T20:53:32

Greedy and shady. As many people have written here, created a survey on the free subscription.Started well then hit the 40 responses limit (which was not clear from the start) and they held all the data ransom. They pester you everywhere trying to make you pay $$$ to see your results etc. Way too expensive for what it is. Scummy tactics. If they changed their business model to pay per survey it would be ok.
read more
Sait Tezel

40 responses

Reviewed on 2021-03-29T15:55:50

Horrible company. Nowhere does it say that the basic account can only see max 40 responses,before you have to upgrade and pay a lot of money in order to see all of the responses. These people are greedy as hell and sly heck.
read more
Jim Howard

What god awful customer service

Reviewed on 2021-03-25T18:55:45

What god awful customer service. Was given the run around, and got charged for a service that I didn'twant.
read more
Jamie Ericson

Questionable Billing Practices

Reviewed on 2021-03-24T11:21:57

Survey Monkey set my account to auto renew and changed my plan from $30 per month to $99 per month.I'm still trying to get my money back, I reckon Survey Monkey are dodgy, use another company
read more
Kody Brodwater

Worst customer experience of my entire…

Reviewed on 2021-03-19T20:33:22

Worst customer experience of my entire life
Hannah Smith

Rubbish

Reviewed on 2021-03-17T12:37:01

Rubbish! Created my survey but it wouldn't let me progress to getting a link to send out (even though that's part of the free version).It just kept sending me back to the design page and asking me to pay! What a waste of time.
read more

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