Review (March 2024)
Looking for trucks, trailers, storage, u-box® containers or moving supplies? with over 20,000 locations, u-haul is your one-stop shop for your diy needs.
2.13B
Estimated Revenue
12.02M
Website Visitors
1.3/5
Trustpilot Score
What do we know about U-Haul International, Inc?
Estimated Revenue (2020)
$2.13B
Total Employees
5800
Founded
1945
Industry
Retail
Location
Phoenix, United States
About
U-Haul International, Inc: Looking for trucks, trailers, storage, U-Box® containers or moving supplies? With over 20,000 locations, U-Haul is your one-stop shop for your DIY needs.
What is U-Haul International, Inc's Revenue?
U-Haul International, Inc's estimated revenue for 2023 is $2.13B.
What does U-Haul International, Inc do?
U-Haul serves millions of do-it-yourself household moving customers annually. Our primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. Since 1945, U-Haul has been the choice for the do-it-yourself mover. U-Haul customers' patronage has enabled the Company to maintain the largest rental fleet in the do-it-yourself moving industry which includes trucks, trailers and towing devices. U-Haul also offers storage throughout North America. The Company provides industry leading moving and storage boxes and an extended line of packing supplies to protect customer possessions. U-Haul is the consumer's number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket. The Company supplies alternative-fuel for vehicles and backyard grills as one of the nation's largest retailers of propane. U-Haul is the consumer's number one choice as the largest installer of permanent trailer hitches in the automotive aftermarket industry. The Company supplies alternative-fuel for vehicles and backyard barbecues as one of the nation's largest retailers of propane.
What are the monthly traffic metrics for Uhaul?
6/mo Traffic Growth
-9.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
12M
Time on Site
5.7Mins
Pages per Visit
5.0
Bounce Rate
43%
How fast is Uhaul growing?
Uhaul has grown by -43.9% in the last 6 months according to SimilarWeb.
How do people interact with Uhaul?
Last month, Uhaul received 12M visitors who spent an average of 5.7 minutes on the website and visited 5.0 different pages per session. Overall, 43% of people bounce on the first visit.
How do people find Uhaul?
3.9M people (33%) visit Uhaul directly. 6.5M (54%) people search for them in Google. Whereas, 135.1k (1%) discover Uhaul through Facebook, Reddit, and YouTube. 206.3k (2%) visitors come from Uhaul's email newsletters. Finally, 8.4k (0.1%) people come from affiliates and or paid referrals.
Who uses Uhaul?
Uhaul's top market is the United States and they receive 10.8M (89.9%) people.Then the 2nd is Canada with 1.1M (9.2%).The 3rd is is United Kingdom with 10k (0.1%).
Traffic Growth (last 6 months)
What are Uhaul's ads on Google?
Google Ads
Moving Help by U-Haul - See Prices and Reserve Today
https://www.uhaul.com/MovingHelp/
Hire professional movers and avoid owing a favor. Just pay and be on your way! Schedule your move for as soon as a few hours after you make your reservation. Keep your belongings safe. Move on your schedule. Hire by The Hour. Customize Your Move.
Moving Help by U-Haul - See Prices and Reserve Today
https://www.uhaul.com/MovingHelp/
Hire professional movers and avoid owing a favor. Just pay and be on your way! Schedule...
UHaul.com - Moving Help by U-Haul - Find the Best Local Movers
https://www.uhaul.com/MovingHelp/
Read customer reviews and compare prices to find the movers that are right for you. Schedule your move for as soon as a few hours after you make your reservation. Get a quote instantly. Move on your schedule. Keep your belongings safe. No Cancellation Fee.
UHaul.com | U-Haul Moving & Storage | Waukesha Self-Storage
https://www.uhaul.com/Locations/Self-Storage-near-Waukesha-WI-53186/750073/
Reserve online, on the phone or in person. One month free discount applied at move in. Rent a storage unit at our fully-indoor, 100% climate-controlled self-storage facility. Auto-pay Available. 24-Hour Access Available. No Deposit or Admin Fee. U-Haul Tr
U-Haul Moving Helpers - Moving Help® by the hour
https://www.uhaul.com/MovingHelp/
Hire professional movers and avoid owing a favor. Just pay and be on your way! Schedule your move for as soon as a few hours after you make your reservation. Get a quote instantly. Hire by The Hour. Easily Add More Hours. No Cancellation Fee. Customize Your Move.
Keyword: moving helpers u haul
What do Uhaul's customers say about them?
Review Score
1.3/5
Total Reviews
416
Info
Uhaul5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Dylan Hill
All crackheads work at uhaul
Reviewed on 2021-04-19T13:12:04
It's like a bunch of crackheads work here how do u own a company and u dont have back up systems for when your website is down but its usually down every Sunday to because no one there wants to work,they obviously didn't care that we drove 5 hrs for literally nothing and u would think they'd have papers printed out when u make the reservation like any other moveing company would, but no they keep everything on there website that is always down so when u make a reservation make sure u don't have to drive far to pick up because u may drive 5 hrs for literally a wasted trip.i have used uhaul before and have always always always ended up with more problems then I need, thanks uhaul for being extremely useless
read more
j Jeninks
U haul is not reputable.!#
Reviewed on 2021-04-19T01:10:27
U haul is not reputable.!#! One of their trucks tore up my fence a yr and a half ago. Talked and emailed some.So-Called INS rep named Sharon Williams .I did everything she asked and all she did was give me the runaround and excuses.!! I provided a $900.00 estimate to repair/replace my fence but nothing was ever done.!! I fully intend to tell the world the story of this SHARON WILLIAMS !! SHES OBVIOUSLY PAID TO DENY CLAIMS !!
read more
Dustin Bateman
lake county mini storage 2371 stokes av…
Reviewed on 2021-04-18T03:08:27
lake county mini storage 2371 stokes av nice ca 95464 7072758007 has clean uhauls i always get thebest assistance and affordable prices
read more
Sanguine Tangerine
AFTER RESERVING AND WAITING FOR A TRUCK…
Reviewed on 2021-04-17T21:09:14
AFTER RESERVING AND WAITING FOR A TRUCK FOR ALMOST 6 MONTHS-TODAY-SATURDAY-IM MOVING MONDAY-UHAULINFORMS ME SORRY THERE ARE NO TRUCKS AVAILABLE IN YOUR STATE FOR YOUR MOVE MONDAY!!!
read more
angela rampersaud
I had to call three times to get a…
Reviewed on 2021-04-17T12:16:19
I had to call three times to get a quote. The lady was from the states and had no clue about anything and would not give me a quote untill I gave her my credit card.So I hung up. Then I called back and got a very rude man. So I called back again and got a quote but the guy hung up on me. The worst customer service I have ever encountered. I will never be a calling back again. 1 800 468 4285 absolutely the worst number to call. Lowe's is cheaper and much better customer service!!! Good BYE!!!
read more
Mark
Never trust uhaul to provide the truck…
Reviewed on 2021-04-15T04:09:08
Never trust uhaul to provide the truck you reserved. Twice I was told, "just because uhaul makes a reservation,it doesn't mean we'll have the truck for you at that time, you may have to travel many miles to get the truck". Happened to me, and ruined my move time and greatly inconvienenced me. Wrote to them and they never wrote back except to say my case will be resolved soon. That was 3 weeks ago. Stay away from them. Their trucks are dirty, stinky, and mine had a cracked windshield.
read more
Rebecca Cooley
Uhaul has worst service and response to poor service.
Reviewed on 2021-04-14T21:11:05
I have rented several U-Hauls from this specific location especially this past year.I have never come across a more rude employee in my life. His name is Cody and he’s on a power trip. When I came in he demanded immediately that I either put on a mask for leave. That is not how you handle a customer ever. You don’t start with an ultimatum. I explain to him that I did not have a mask and that I couldn’t wear one. That I am mask exempt. He stated to either put on a mask or leave. Told me that they were masks at the door I went and grabbed a mask and proceeded to explain to him that the ADA American disability act protects customers and employees from discrimination. I asked him what accommodations do you have for individuals that cannot wear a mask he gave me no options. Told me to either put on a mask or leave and if I didn’t put on a mask he was going to call the police. So I called customer service I explain the situation that I had. U-Haul customer service completely disagreed with how he was handling the situation and called him. They told him that he had other options on how to treat me including doing a 24 seven pick up which he did not offer to me. While I was explaining the situation to customer service he continued to tell me to leave the store and if I didn’t he was going to call the police so I explained it again to customer service what he was continuing to do. Customer service explained me that I was absolutely correct about ADA And I stated to them that I wanted an apology from him and I wanted training done to explain to the employees what ADA is and how to handle it. As well as teaching people how to handle HIPAA which is our privacy rights. There is nothing stating on the door that if you are mask exempt that you need to have a card to prove this. They made know accommodations for an individual who cannot wear a mask despite being told by customer service that they needed to. He proceeded to call the cops 3 police officers showed up they told me I was not being removed from the property for not wearing a mask but just simply because it was private property and I was not welcome. My son went in to try to rent the same vehicle with a mask on and was denied the right to rent a vehicle. This was never about a mask this was about someone abusing their power. I have gone into this location several times this past year and was never told to put on a mask never treated this way by anyone but this individual named Cody. When I asked the other employee that came in Cody told him what his answer should be he was not allowed to give his own answer. Cody is not a manager he is not a supervisor of any kind. He should be fired for discrimination and his crappy customer service. While I was there there was another gentleman there who had been waiting for an hour and had no choice but to get on the phone with customer service over the issue he was having. He was also pissed off at Cody for poor treatment. I was told by customer service that I would receive a response from management within 72 hours. This will be reported to ADA and if nothing is done I will continue to press the issue. There is no way that any employee should be allowed to treat customers this way especially when there’s other options calling the police should be the absolute last resort and it is completely unacceptable to laugh about calling the police. After Cody started being rude I began to record what was happening so that I would have proof.
Despite them having a 72 hr response mandate i did not hear back until it has been over a week since this took place. I was met with a pathetic apology. By the president of marketing. Why is anyone in marketing handling a civil rights issue?
read more
K Schmidt
Really really crappy customer service.
Reviewed on 2021-04-14T15:50:55
I recently rented a truck from Uhaul. The Illinois Tollway Inadvertently charged both my I pass and u haul for two of the tolls I went through.I was able to get documentation from the tollway that the tolls had already been paid but Uhaul reused to refund me my money they charged to my credit card without authorization. I spent hours trying to get anyone on the phone with Uhaul, never received one return phone call that they promised they blamed it on a personel shortage. there was no personnel shortage for renting the truck! beware of this company when you need customer service there is none!
read more
You May Also Find These Company Reviews Interesting
Brightpearl
Brightpearl is a retail operating system (ros) for retailers and wholesalers that’s built for hyper scalability. brightpearl automates the back office so merchants can get back time and grow fearlessly.... More
Category
Computers Electronics and Technology
Aliexpress
Passion shouldn't cost a fortune. on aliexpress, shop online for over 111 million quality deals on fashion, accessories, computer electronics, toys, tools, home improvement, home appliances, home & garden and more!... More
Category
E-commerce and Shopping