Review (March 2024)

Unbabel offers multilingual translation services in more than 30 languages to enhance your customer service experiences. learn more about our language operation solutions!

8.25M

Estimated Revenue

264.56k

Website Visitors

3.4/5

Trustpilot Score

What do we know about Unbabel?

Estimated Revenue (2020)

$8.25M

Total Funding

$91.18M

Total Employees

510

Founded

2013

Industry

Information Technology And Services

Last Funding Date

Series C Sep 2019

Location

San Francisco, United States

About

Unbabel: Delight your customers, build stronger teams, scale your business — with our translation solutions, you can do what you do best, better.

Social Links

Alexa Ranking: 57202

What is Unbabel's Revenue?

Unbabel's estimated revenue for 2023 is $8.25M.

What does Unbabel do?

Unbabel enables modern enterprises to serve customers in their native languages, with always-on, scalable translation across digital channels. Powered by AI and refined by a global community of translators, Unbabel combines the speed and scale of machine translation with the authenticity that can come only from a native speaker. Unbabel has raised $91M in funding and has over 200 employees across its Lisbon headquarters and offices in San Francisco, New York, and Pittsburgh. Leading brands like Facebook, Microsoft, Booking.com, and easyJet use Unbabel to make their customers happier and their support operations vastly more efficient.

What are the monthly traffic metrics for Unbabel?

6/mo Traffic Growth

-6.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

265k

Time on Site

14.2Mins

Bounce Rate

36%

How fast is Unbabel growing?

Unbabel has grown by 2.6% in the last 6 months according to SimilarWeb.

How do people interact with Unbabel?

Last month, Unbabel received 265k visitors who spent an average of 14.2 minutes on the website and visited 11.0 different pages per session. Overall, 36% of people bounce on the first visit.

How do people find Unbabel?

189.4k people (72%) visit Unbabel directly. 49.8k (19%) people search for them in Google. Whereas, 8.6k (3%) discover Unbabel through Facebook, Reddit, and YouTube. 9.1k (3%) visitors come from Unbabel's email newsletters. Finally, 1.5k (0.6%) people come from affiliates and or paid referrals.

Who uses Unbabel?

Unbabel's top market is the Venezuela and they receive 53.2k (20.1%) people.
Then the 2nd is United States with 49.8k (18.8%).
The 3rd is is Suri with 29.6k (11.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Unbabel's ads on Google?

Google Ads

Unbabel - Unbabel - Translation

https://unbabel.com/product/

Unbabel Allows Your Agents To Live Chat With Your Users In Their Native Language. Get Demo. Deliver Human-Quality Translation In Near Real Time & Optimize Easily Through Our...

Chat Translator - Speak Your Customer's Language

https://unbabel.com/customer-service/chat/

Unbabel allows your Agents to Live Chat with your Users in their native language. Get human-quality translation in near real time. AI and Human Translation. Reduce Costs.

Emails Translation | Multilingual Customer Service | unbabel.com‎

https://unbabel.com/customer-service/tickets/

Give your Agents the power to respond to Customers in any language. Transform your Customer Experience and increase customer satisfaction. Reduce Costs. AI and Human Translation. Custom Integrations. Optimize Team Performance. 24/7 Multilingual Support. C

Customer Service Plugin | Multilingual CRM in one click | unbabel.com‎

https://unbabel.com/multilingual-customer-service/

Unbabel lets your current team reply to tickets in your user's native languages. AI powered · Increase CSAT scores · 28 languages

28-language video translation | Unbabel | unbabel.com‎

https://unbabel.com/for-video/

Transcribe and translate your videos in a matter or hours. 28 languages · AI powered · Increase CSAT scores Services: Facebook Messenger, Freshdesk, HubSpot, Intercom, MailChimp, Microsoft Dynamics 365, Salesforce, Typeform, WordPress, Zendesk

What do Unbabel's customers say about them?

Review Score

3.4/5

Total Reviews

6

Info

Unbabel
5 Star
50.0%
4 Star
0.0%
3 Star
0.0%
2 Star
16.7%
1 Star
33.3%
Read reviews that mention
Sofia

My experience with Unbabel

Reviewed on 2021-02-16T10:02:28

It has been now 1 month that I have been working for Unbabel on their App, and I absolutely love it!I enjoy translating, and thanks to their App it's so easy, I am on it almost the whole day, for me it's just as a game, I can do it any time, any where! When I wake up, I stay in bed and I nicely do all the available tasks I have, comfortably on my mobile, then I happily start my day, and I keep on checking every once in a while for more available tasks. And moreover I have asked for the cash out already 3 times, and they are also very fast in paying, so I can only say good words about them. I'm really enjoying translating for them, I hope this remains a long term cooperation!
read more
Uwe Seeler

As an editor you are treated with a…

Reviewed on 2021-01-19T09:24:44

As an editor you are treated with a lack of respect. Evaluations are regualarly done with the rule of thumb and are sometimes even contradicting each other.But no one cares. The managers don't understand that on the other end there are human beings depending on income. Suggestions to improve things are ignored. No drive to improve processes and make it nicer for all stakeholders. That creates an ice cold atmosphere and zero community spirit, not to mention appreciation. Wouldn't recommend.
read more
Alexs Alexs

Unbabel help you to not get anything, only problem with a health.

Reviewed on 2020-01-22T09:32:02

Unbabel.com accept You next day in them system to work there. I translate English to Finnish.I immediately start work. I update page almost every 5 minutes and sometimes they give a job for 3-4 hours during the day. Some of paid tasks were short some of them were long. Almost I do all work fast. They start give me more and more paid tasks. They also put my price up. I start from 12$/per hour and then system put my price to 18$/per hour, because I do my job very good. Then they give me work for 6 hours and during this working time, they take it away. And make it look like it was a system mistake. After all they put my price down to 14$. I text to support about this and ask whats going on?. They don't answer to me one week, but put my price back to 18$/per hour. After one week support contact to me. And say to me how they happy to work with me and ready to see me in the company and saying how I am a hard-worker. During this time i take away almost all my money from my balance. Something like 140$. And I keep in my balance 4,90$. Also I text to support about senior editor. How to get to this. And they tell me that they are going to give me this during this week if everything is okay. Then I see that in my status after this talking in this evening. It's coming evaluation thing. And i think that everything is okay and they start to looking to me and check me and everything is going well. I continue to work. And make more 25$. Next morning when I wake up, I see that my status go down and I can't do any translation paid tasks anymore. Then I contact to support again but they don't answer for me this time. And I also have in my balance 29,90$ and i try to take it away to my paypal 25$. now already more than one week past. and i still don't see my money. usually they pay during 2 days. and support still don't contact with me. Also they have a system that you only can withdraw 5,15,25$ etc. to your account. if you have for example 4,95$ I cant take it away. So it looks like its stealing company. They just kick me away and hire other person for this job and going to use him same like me. And in the end they kick him out and also don't pay him money what they should pay. They also don't give you any notifications and them application on the phone don't work for example I use Iphone xs max, and it didn't never work on me. I have C1/Advanced English. And I get this paper from school in London. And I have native Finnish, I am originally from Finland.
read more
Mollys Bro

no support, scam price

Reviewed on 2017-02-16T02:48:09

i placed order for 8800 words or zendesk translate. the order shows 260 USD. I topup to 300 usd.and it started to translate. after 2 days it only translate 60% of work and some of them shows "insufficient funds", it is kidding me and forcing me to add more funds but my 300usd already covered the order 260usd. and now my balance is only 2usd. no idea how the stole my money. totally a scam i submit ticket for support and it is 2 days got no response.
read more
Vyacheslav Lysenko

Unbabel is a unique platform

Reviewed on 2017-02-09T19:19:40

Unbabel is a unique platform for earning money and making this world better by translating texts from one language into another one.I recommend it to you!
read more
Carolina Lourenço

Excellent Service and Technology

Reviewed on 2017-01-17T11:22:23

Seamless translations at record speed. Definitely recommend for companies with recurrent needs oftranslation!
read more

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