Review (April 2024)

Welcome to a better wireless experience with uscellular™. find phones, plans, and accessories and enjoy the highest network service of any national carrier.

4.04B

Estimated Revenue

19.63M

Website Visitors

2.1/5

Trustpilot Score

What do we know about UScellular?

Estimated Revenue (2020)

$4.04B

Total Employees

6900

Founded

1983

Industry

Wireless

Location

Chicago, United States

About

UScellular: Cellular Advantage -  Provider offering wireless plans, phones & devices, plus accessories for home & car connectivity.

Social Links

Alexa Ranking: 289037

What is UScellular's Revenue?

UScellular's estimated revenue for 2023 is $4.04B.

What does UScellular do?

U.S. Cellular's "Dynamic Organization" is a business model based on a simple concept: effective leaders create satisfied associates, who in turn deliver outstanding customer service that produces profitable business results. Leaders provide the tools and training to our front-line associates, who are empowered to make the best decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment and diversity. These aren't just words, they're words we live by. Together this model has helped us build one of the highest customer satisfaction and loyalty ratings in the industry.

What are the monthly traffic metrics for Uscellular?

6/mo Traffic Growth

-24.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

20M

Time on Site

4.5Mins

Bounce Rate

39%

How fast is Uscellular growing?

Uscellular has grown by -7.4% in the last 6 months according to SimilarWeb.

How do people interact with Uscellular?

Last month, Uscellular received 20M visitors who spent an average of 4.5 minutes on the website and visited 2.0 different pages per session. Overall, 39% of people bounce on the first visit.

How do people find Uscellular?

9.5M people (48%) visit Uscellular directly. 8.2M (42%) people search for them in Google. Whereas, 387.3k (2%) discover Uscellular through Facebook, Reddit, and YouTube. 488k (2%) visitors come from Uscellular's email newsletters. Finally, 521.2k (2.7%) people come from affiliates and or paid referrals.

Who uses Uscellular?

Uscellular's top market is the United States and they receive 19.3M (98.2%) people.
Then the 2nd is India with 30.2k (0.2%).
The 3rd is is Canada with 26.2k (0.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Uscellular's ads on Google?

Google Ads

U.S. Cellular® Official Site | We've Got You Covered For Less‎

https://www.uscellular.com/

More Talk. More Text. More Data. No Contract. No Activation Fee. Shop Now! Free Shipping. Limited Time Offers. Latest Smartphones. Reliable 4G LTE Network. Types: Smartphones, Tablets, Routers, 4G LTE Network.

U.S. Cellular® Official Site - Limited Time Offer- Shop Now‎

https://www.uscellular.com/

Switch Now And Get Up To $650 More With Qualifying Trade In While Offer Lasts. Brands: Apple, Samsung, LG, Motorola, ZTE, Kyocera Types: Smartphones, Tablets, Routers, 4G LTE Network

U.S. Cellular® Coverage Map | We've Got You Covered For Less‎

https://www.uscellular.com/coverage-map/coverage-indicator.html

Get Fast & Reliable National Cell Service In The Middle Of Anywhere with U.S. Cellular®. Accelerate Your Wireless Experience w/ U.S. Cellular's® Strong Signal & National Coverage. No Hidden Fees. Live Life Connected. Accessories. Excellence Guarantee. Nat

UScellular™ Coverage Map - UScellular™ Official Site

https://www.uscellular.com/coverage-map

Get Fast & Reliable National Cell Service In The Middle Of Anywhere with UScellular™. More Talk. More Text. More Data. No Activation Fee. No Hassle. Buy Now at UScellular™!

U.S. Cellular® Official Site - We've Got You Covered For Less‎

https://www.uscellular.com/?utm_source=google&utm_medium=cpc&utm_term=%2Buscell&utm_campaign=B_Brand_Broad&utm_content=b_brand

More Talk. More Text. More Data. No Contract. No Activation Fee. Shop Now! Reliable 4G LTE Network · Free Shipping · Web Only Deals & Offers Brands: Apple, Samsung, LG, Motorola, ZTE, Kyocera

What do Uscellular's customers say about them?

Review Score

2.1/5

Total Reviews

11

Info

U.S. Cellular
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
18.2%
1 Star
81.8%
Read reviews that mention
Peter Anderson

The company has execrable customer…

Reviewed on 2021-05-16T19:51:53

The company has execrable customer service, and indecipherable bills. I set up my account for autopay when I began,but each and every month, first, something goes wrong, and they wind up charging me penalties for nonpayment, and then instead of providing a single bill so you know what you're paying, they have some kind of rebate, but that doesn't show up for two months later, making it virtually impossible to know what you're being billed. So far, after only 4 months of service, I appear to be already overcharged by more than $100. I do not know how they keep customers.
read more
customer

U.S. Cellular home internet with D-Link.

Reviewed on 2021-04-04T17:02:36

The cell service isn't awful, but far from great. What is very, very, very poor is their home internet using D-Link.The service is dropped every 30 minutes or so. It's necessary to unplug the unit and plug it back in so that it reboots, which takes several minutes. Tried to return the router to UScellular, but they said it wasn't their problem and they wouldn't even exchange the unit. We tried repeatedly to contact D-Link, but in a year never got a response. Do not, I repeat do not lease a home internet service through USCelular. It's not expensive, but you definitely get what you pay for.
read more
Mitchel Prochaska

Nearly non-existent data connection…

Reviewed on 2021-02-15T18:57:24

Nearly non-existent data connection ever since their 5G "upgrade." Pretty disappointing,especially when I'm stuck paying $135+ each month for data I can't even use. On top of that, I have far less reception than before. Don't even give this provider a second look if you're wanting something relaible.
read more
Ghastly Elf

I'd give lower but there isn't an…

Reviewed on 2020-12-15T06:16:31

I'd give lower but there isn't an option for it. Been using it since well before covid started and had issues with connection even then.So don't even get to use the unlimited data that is paid for consistently enough for it to matter.
read more
Karen

Poor Customer Service and No Inventory Management

Reviewed on 2020-10-01T21:59:52

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any.I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.
read more
Ask me my name G

I'M NOT YELLING JUST WANT REVIEW READ

Reviewed on 2020-08-17T19:38:05

FOR THE RECORD I'M NOT YELLING I JUST WANT MANY TO READ MY REVIEW. I JUST CALLED U.S.CELLULAR AND I WAS ADVISED BY A RECORDING I HAD 29 MINUTES TO WAIT BEFORE I WOULD SPEAK TO A CUSTOMER SERVICE REP. TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!! UNACCEPTABLE AND MEMBERS OF CORPORATE MANAGEMENT SHOULD BE EMBARRASSED OF THIS. FOR MANY YEARS (I'VE BEEN WITH U.S. CELLULAR FOR 22 YEARS) U.S. CELLULAR LIKED TO THINK THEY HAD TOP CUSTOMER SERVICE. I CAN SAY MANY YEARS AGO THEY DID, HOWEVER THEY'VE ADAPTED TO BLEND IN AND BE LIKE JUST ANOTHER CELLULAR COMPANY. THEY USE TO ALLOW TWO FREE NUMBER CHANGES A YEAR AND THEY USE TO VALUE A CUSTOMER'S TIME ENOUGH NOT TO EXPECT THEM TO HOLD ON THE PHONE 29 MINUTES BEFORE SPEAKING TO SOMEONE. IT'S SAD TO SAY BUT I WILL SAY I HAVE NO MORE INCENTIVE TO STAY WITH U.S. CELLULAR. ESPECIALLY SINCE NOW IN THIS MIDWEST AREA VERIZON'S SERVICE RELIABILITY HAS GOTTEN MUCH BETTER FROM YEARS AGO. YOU ALL DECIDE THE COMPANY YOU WANT TO BE WITH, HOWEVER FOR NEW CUSTOMERS I WOULD SAY EVEN GETTING A FREE PHONE DOESN'T MAKE UP FOR U. S. CELLULAR'S SERVICE. AGAIN, JUST PRIOR TO THIS REVIEW ON MONDAY, AUGUST 17TH, 2020 I MADE THE CALL TO U.S. CELLULAR. HOW ARROGANT OF U.S. CELLULAR IS TO NOT VALUE CUSTOMERS TIME MORE THAN THEY DO. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE.
read more
Ingrid Jones

I am so disappointed in my service and…

Reviewed on 2019-03-13T01:06:29

I am so disappointed in my service and my phone. I have had nothing but problems since I got the service,I cannot access my voicemail or visual voicemail which is an option I should have on my samsung s8 plus.. I have called customer service repeatedly and one time while on hold they hung up on me, I called four times in one hour and no help. I get an error message when I try to get online and cant download text messages. I cant even get online consistently. Very disappointed.
read more
Rap Playlist

Stay away from any and all “contracts or plans” w this company.

Reviewed on 2019-02-17T23:29:37

Company has okay service and okay phones. Good reps in person in my suburban white class area. However,phone customer service has gone 0/8 on speaking English correctly on all 8 of my calls. I had two lines open, one of which was my daughter’s moms who got into an argument w me two months ago and she threw her phone away and got a new phone through her moms service. So I call to cancel the phone and the service as we had split up and just needed my one line. Errrr pump the breaks. Not as simple as that. Her phone was physically in the trash two months before I had called in bc I hadn’t been able to speak to her, so I paid for four months of her phone lease and four months of service (about $625) for a phone that made 0 calls and 0 texts and 0 kB of data after I called to cancel it two months ago, yet I was still charged for four months of service and six months of the monthly payment to pay the phone off itself, in addition to my $110 a month for my phone and service....you’d think they’d level with you and I’d rightfully pay the physical phone off for whatever I owed, but four months of service when there were 0 calls 0 texts and 0 kb of data used on the other line, still charged me well over $400 for just the service alone that didn’t even make one “.” Text message in the 5 month span??? Insane, when contract is up will he going elsewhere.
read more

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