Review (March 2024)

Usability testing and research tools to improve your online customer experience from usertesting, the human insight platform. g2's #1 cx industry software.

97.86M

Estimated Revenue

2.87M

Website Visitors

2.7/5

Trustpilot Score

What do we know about UserTesting?

Estimated Revenue (2020)

$97.86M

Total Funding

$148.5M

Total Employees

1400

Founded

2007

Industry

Internet

Last Funding Date

Series F Mar 2020

Location

San Francisco, United States

About

UserTesting: Usability testing and research tools to improve your online customer experience from UserTesting, the Human Insight Platform. G2's #1 CX industry software.

Social Links

Alexa Ranking: 4150

What is UserTesting's Revenue?

UserTesting's estimated revenue for 2023 is $97.86M.

What does UserTesting do?

UserTesting is an on-demand human insight platform that quickly gives companies a first-person understanding of how their target audience behaves throughout any experience and why. To learn more, visit www.usertesting.com.

What are the monthly traffic metrics for Usertesting?

6/mo Traffic Growth

11.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

7.6Mins

Bounce Rate

44%

How fast is Usertesting growing?

Usertesting has grown by 2.6% in the last 6 months according to SimilarWeb.

How do people interact with Usertesting?

Last month, Usertesting received 3M visitors who spent an average of 7.6 minutes on the website and visited 4.0 different pages per session. Overall, 44% of people bounce on the first visit.

How do people find Usertesting?

2M people (71%) visit Usertesting directly. 522.6k (18%) people search for them in Google. Whereas, 118.1k (4%) discover Usertesting through Facebook, Reddit, and YouTube. 142.5k (5%) visitors come from Usertesting's email newsletters. Finally, 6.3k (0.2%) people come from affiliates and or paid referrals.

Who uses Usertesting?

Usertesting's top market is the United States and they receive 1.3M (46.5%) people.
Then the 2nd is United Kingdom with 321.1k (11.2%).
The 3rd is is India with 218.5k (7.6%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Usertesting's ads on Google?

Google Ads

usertesting.com - UserTesting® Official - Test Any Site or Mobile App‎

https://www.usertesting.com/

On-Demand Customer Insights for Teams and Businesses. Get Started! Results in one hour · Over one million testers · Live customer interviews · Get videos of your users Services: Web Usability Testing, Prototype Testing, Live Customer Interviews, Customize

UserTesting® Official | Test Any Site or Mobile App‎

https://www.usertesting.com/plans

Actionable Insights That Enable You To Create Great Experiences. Get Started! Services: Web Usability Testing, Prototype Testing, Live Customer Interviews, Customized User Panels, Competitive Research, App Usability Testing

UserTesting® Reviews - Real Feedback From Real People

https://info.usertesting.com/Human-Insight-Free-Trial.html

Trusted by the World's Largest Brands. Request A Trial & Test Your User Experience Today. Build A Shared Understanding Of Your Customers With UserTesting©. Request A Trial...

Test With Real Users | UserTesting® Official Site‎

https://info.usertesting.com/free-trial_usertesting_usability-testing_registration.html

Acquire & Retain More Customers With Superior User Experience. Get Started! Results in one hour. Test Any Device. Get videos of your users. On-Demand Panel. Live customer interviews. Request a Free Trial. Pinpoint Target Audience. Over one million testers

UserTesting® Official Site | Instant User Feedback‎

https://info.usertesting.com/free-trial_usertesting-ft_registration_paid.html

On-Demand Customer Insights for Teams and Businesses. Get Started! Advanced Targeting. Request a Free Trial. Used by 34,000+ companies. Same-Day Insights. Results in one hour. Retain More Customers. Live customer interviews. Pinpoint Target Audience. Test

What do Usertesting's customers say about them?

Review Score

2.7/5

Total Reviews

171

Info

UserTesting

[email protected]

1 (888) 877‒1882

San Francisco

5 Star
20.0%
4 Star
5.0%
3 Star
10.0%
2 Star
25.0%
1 Star
40.0%
Read reviews that mention
Kimberly Russak

Multiple Issues with No Response

Reviewed on 2021-03-24T20:19:30

This is an easy way to make some extra money, but I have run into an issue multiple times while uploading a completed test on my Android mobile device,with the test crashing, not showing in the list of completed tests, or showing as Processing for over a month. Each time I have reported the issue and received no response from UserTesting support, and no payment for the completed tests, even after reporting the same issue multiple times. I have deleted the app from my phone and no longer complete tests that way due to this problem, and I have lost interest in completing tests on the site in case I were to experience the same.
read more
Brian Price

Dont waste your time

Reviewed on 2021-03-23T22:18:37

Dont waste your time . I am on it a few weeks and not getting any tests. They keep redirecting me to survey monkey and sites like .Its borderline been a scam site as far as I can make out.
read more
Giovanni Rossi

Easy Money, Easy Soft Ban

Reviewed on 2021-03-20T17:57:21

Sure, the payments are tempting and almost seem like easy money. The site sometimes doesn't work and makes you get very low ratings and the support is one of the worst of the century,they answer you after a month and don't even answer you.
read more
Ashley

Sounds great, its not

Reviewed on 2021-03-18T13:46:09

"Customer service" takes 3 weeks to respond to an email and then they don't even answer your question.They actually do NOT pay you when their tech screws up and doesn't upload a finished 15-min test video, so don't fall for that lie. Also, they will cancel live conversations the day of the conversation and not even tell you, let alone compensate you for saving that time for the conversation.
read more
Valentina

Disappointed

Reviewed on 2021-03-17T18:22:08

I've been logged in for 2 weeks and I never really got something to test. I'm disappointed.
Lori Moore

I love this app

Reviewed on 2021-03-17T16:36:33

I love this app. I consistently get a few tests a week or more depending on how often I log in.The tests are on a variety of topics, and are usually fun to do. Customer service responds quickly, and payments are made quickly. Their website is easy to use and attractive.
read more
Octet

Thank You for the chance given to participate

Reviewed on 2021-03-17T16:19:59

This month I was able work with 3 tests and have recieved 10$ each. I'm very happy in being a part of UserTesting.Thank you
read more
Simardeep Singh

I am really dissatisfied because of not getting enough studies

Reviewed on 2021-03-17T16:02:47

I am really dissatisfied because i live in india and i rarely get any studies on my account like noteven 2 per month
read more

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